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Overview

Bet-at-home is owned and operated by Bet-at-home Entertainment Ltd. It was founded in 1999, by Jochen Dickinger and Franz Ömer, and the website has been online since 2000. At first, only sports betting was available. Then a bet-at-home casino section was introduced in 2005. The company was listed on the Frankfurt stock exchange market in 2004, and in 2009 it became part of BetClic Everest Group, a leader on the French sports betting market. The average stock price in the last 12 months since Nov 2020 has been 38,5 EUR, peaking at 53 EUR and plunging at 27 EUR.

Bet-at-home casino is licensed in the UK.

As one might expect, this website is mainly focused on sports betting, with classic bets, live and virtual sports betting. An eSports betting section is available as well, since 2018, where users can bet on video games competitions results. A bet-at-home dedicated casino platform was launched in 2017, while a new betting platform was released in 2018. Over the last few years, bet-at-home has been the official sponsor of various sports clubs such as FC St. Pauli, HC Plzen, FC Schalke 04, Borussia Mönchengladbach, Hertha BSC, and several sports competitions.

Game collection

For the moment speaking, bet-at-home has a modest casino game collection, with less than 200 titles. It is because the gambling platform’s experience is mainly in the betting zone. Still, new casino features might be added in the future. Up until now, all the casino games on the bet-at-home platform have been provided by NetEnt. Among these, we can mention Hotline, Starburst, Gonzo’s Quest, Disco Danny, Trollpot 5000, and Ozzy Osbourne. Most of the games are slots, but classic casino, live casino and jackpot games are available as well.

It’s been announced on 4^th Nov 2020 that bet-at-home has closed a deal with Red Tiger iGaming provider. Therefore, users should expect for Red Tiger games to be added to the gambling platform any day now. However, even so, it would still be a small collection, and not a very diverse one, in comparison to many other online casinos. But this situation is because the website is focused on betting. Hence, users have much more betting options than casino gambling ones. Bet-at-home UK members can bet on sports, but also political and social events. The sport betting options themselves are not limited to classic sports, as eSports (video games) are included as well. Even more, suppose there are no sporting events to bet on at any given moment. In such situations, punters can always bet on virtual games such as football, basketball, tennis, dog racing or horse racing.

Betting

Bet-at-home members can place bets on sporting, political, social and eSports events. We appreciate having eSports as an option here since the category is rare on British websites. The bet-at-home casino review received extra points for it. The betting operator has the right to select and exclude whatever games, events or tournaments from the website. Furthermore, players are strictly forbidden from using any automatic devices to make decisions regarding bets on this platform. Errors may occur when entering betting odds or evaluating results. In this case, bet-at-home can correct these errors and void all affected bets.

General gaming rules

• All new casino accounts will be restricted until the verification process has been completed.
• If casino members fail to provide the required documents, bet-at-home can close their accounts.
• A bet can be considered successfully placed only when the message “Your bet has been accepted” is displayed.
• The lowest stake users can place on a bet is £1. By losing the stake, one will lose the amount of the stake.
• Suppose a casino game is interrupted due to connection error. In such cases, the game will resume where it was left off as soon as the connection is reestablished.

Winning limits may be imposed on bets. Should the event end in “dead-heat”, the payments will be divided accordingly.

Bet-at-home bonus codes

Any bet-at-home bonus codes will apply only to the person that has claimed it, and it’s available only once. Also, a promotional offer can be claimed only once for each household, so players must keep this in mind if they live in a shared flat or house. No funds resulting from promotions can be withdrawn before the wagering requirements are met. Suppose any participation conditions are not fulfilled within the allocated time. In that case, the bonus funds and promotional offer will be removed from the user’s account. When placing bets, a user’s funds will be spent in the following order:

• Linked funds (deposited amount for which the bonus is credited);
• Bonus funds;
• Voucher funds;
• Funds.

This casino doesn’t have a clear bonus policy as other gambling platforms do. Therefore, important information, such as wagering requirements, are missing. We suggest players to contact customer support and ask for details.

Registration process

Punters will have to follow a standard procedure to register on bet-at-home. Click on Register, fill in your details, then hit Continue. Now that the account has been created, the next step is the account verification. At this stage, new bet-at-home members will have to provide a valid photo ID document, as proof of identity, and a recent bank statement or utility bill, as proof of address. Some users may be asked to provide a selfie as well. Sometimes, this platform uses a third-party service – Jumio Corporation – to verify its users. Therefore, casino members might be required to go through verification twice.

Do not close the bet-at-home review; read on to know more about essential casino procedures. After the account verification stage has been completed, users will be able to deposit funds into their accounts.

Payment methods

The payment methods available for UK users are Visa, Mastercard, Eurocard, Diners, Trustly, Skrill, Skrill 1-Tap, Online Direct Deposit by Skrill, Neteller, Paysafecard, Bank Transfer, and Voucher. Deposit limits depend on each payment method. For methods such as Debit Card, Trustly, Skrill or Neteller, users have to deposit at least £10, while for Paysafecard, the least amount is £1. The funds will reach the casino account instantly unless one has deposited funds via bank transfer. In this case, up to 3 working days may pass until the funds reach the bet-at-home casino account.

Withdrawals

The withdrawal procedure is very similar to the depositing one. Go to My Account and hit Withdrawal. At this stage as well, certain withdrawal limits apply, depending on the payment method. These limits are imposed by banks and e-wallet services, not by the casino. Processing fees may apply as well; see the image below or the casino website before making any transactions.

After requesting a withdrawal, users may be asked to provide a valid photo ID, as well as other documents. Details about withdrawal limits and fees can be seen below.

Unfortunately for this bet-at-home casino review, there are specific payment methods which charge a fee. For Bank transfer and Trustly, three withdrawals per month shall be allowed without any charge. For Skrill transactions, only two requests shall be permitted without a fee. For all of these, a charge of £5 shall apply after completing the first three or two requests. The maximum amount is represented in euro on the gambling platform. On the site, Skrill has a maximum of 6.000 EUR, Visa, Mastercard and Paysafecard are set at 5.000 EUR, and Neteller at 10.000 EUR. The amount presented in the table is the equivalent in GBP.

Bet-at-home may pay withdrawn funds to the same account that was used on deposit.

• Bet-at-home might pay all withdrawals in EURO and is not responsible for exchange rate fluctuations.
• Funds that haven’t been used for betting or gambling cannot be withdrawn.

Responsible gambling

Bet-at-home UK provides its users with specific features that are meant to prevent and limit gambling addiction. Therefore, punters can set deposit limits, gambling time limits, or they can self-exclude from gambling for a set period. These features shall apply to particular casino or betting options, or all of them.

We appreciate having a website with session timeout possibilities. Few British casinos have this measure available, so our bet-and-home casino review shines through it.

Users who wish to use these features must address customer support via email or live chat. Once excluded from gambling, punters cannot use their accounts until the exclusion time has passed. Undetermined bets will be settled the usual way during this time. After the exclusion time is over, users can regain access to their accounts by contacting customer support.

Support

Bet-at-home UK members who encounter any issues with the website’s features can get support via email at [email protected], call at +356-27922493 or live chat 24/7. The support staff was very prompt and professional in the interactions with our experts so that we can vouch for this feature’s convenience. We also appreciated their extensive knowledge on bet-and-home bonus codes and technical issues encountered while gaming.

Complaints, on the other hand, must be addressed only via email ([email protected]).

Complaints must first be addressed to the casino, not to other entities. Upon raising a complaint to the bet-at-home casino, users should also address it to eCOGRA or the Online Dispute Resolution (ODR) platform.

• What to look forward to at bet-at-home casino

bet-at-home casino is a provider that has been on the market for a long time. The company started with betting, but there has also been a good casino department for some years now. This comes with a few advantages:

• Good catalogue of games: Among the available games are titles from all popular categories, including blackjack, roulette, baccarat, poker and, of course, slots. In addition, there are live casino games with real dealers.
• Clear design: The website is clearly divided into the categories offered. In addition to casino games, there is a separate section for live games, e-sports and sports betting. Information such as the general terms and conditions and payment options are easy to find.
• Excellent contact options: In addition to the standard email contact option, bet-at-home casino offers 24/7 live chat. There is also a telephone number that customers can contact.
• Variety of payment methods: The payment options include some of the most popular on the UK market, including Skrill, Visa, MasterCard, Trustly, Neteller, Paysafecard and the classic bank transfer.

bet-at-home casino flaws but not dealbreakers

Bet-at-home casino is a proven betting and casino provider on the British market. Nevertheless, there are some points that the platform could still improve:

• Limited game selection: With around 200 games, the game catalogue at bet-at-home casino is not as large as many other providers.
• Only one game manufacturer: The platform focuses on games from the provider NetEnt; games from other manufacturers are not yet available.
• Withdrawals are only free of charge to a limited extent: After a certain number of withdrawals, some payment methods incur costs. Withdrawals are only unlimited, free of charge with credit cards, Neteller and Paysafecard. With bank transfer and Trustly, up to three withdrawals per month are free of charge, with Skrill a maximum of two. After that, there is a fee of up to £5 per transaction.

What bet-at-home casino is great for

Users can also play with a small deposit at bet-at-home casino. The minimum deposit is only £1 and is very low compared to other providers. Withdrawals are possible from as little as £10, depending on the payment method chosen.

In addition, the provider takes responsible gaming seriously. Particularly impressive is the presence of the “Session Timeout” function, with which users can monitor and control their play. This tool is not available at many providers and is worth mentioning here.

Is bet-at-home casino the best choice for you?

Behind the bet-at-home casino platform is an established provider that has been active on the market for many years. Although the game catalogue is somewhat limited, the games include titles from all popular categories, including live games.

The payment options are excellent, and the only negative point—the fees—can easily be avoided by choosing the right banking methods. Especially the option of low deposits is optimal for users who want to play occasionally without betting a lot of money.