Captain Cooks Casino Bonuses & Review

Captain Cooks Casino Review Process

We create our reviews with one purpose in mind – to provide British players with all the essential information about the platform’s design, ease of use, and overall feel.

On that note, we take our job seriously by evaluating all key aspects that an operator must have – starting with the platform’s trustworthiness. In addition to that, we always check that the site follows UK gambling regulations and applies security measures.

Our team mainly focuses on the operator’s games and game providers. Besides testing the games to ensure they are not lagging or crashing, we also focus on minor details, such as game organisation, accessibility and ease of use.

In order to get a broader picture of the platform, we up the ante by going through the entire registration and account verification process, so you’ll know what to expect if you click the Sign-up button.

By checking all the boxes, we strive to make a valid and meticulous final judgement to give the British players the best possible experience.

Our Expert Reviewers Tested and Found

How we Perform our Tests

Captain Cooks Casino Registration Process Preview

Captain Cooks Casino Payments 3.9 /5

Payment	Min deposit	Max deposit	min withdrawal	Max withdrawal	Withdrawal time
	£ 10	No limit	£ 10	No limit	1-3 days
	£ 10	No limit	£ 10	No limit	1-3 days
	£ 10	No limit	£ 10	No limit	1-3 days
	£ 10	No limit	£ 10	No limit	1-2 days
	£ 10	No limit	N/A	N/A	N/A
	£ 10	No limit	£ 10	No limit	1-2 days
	£ 10	No limit	£ 10	No limit	1-2 days
	£ 10	No limit	£ 10	No limit	1-2 days
	£ 10	No limit	£ 10	No limit	1-2 days
	£ 10	No limit	N/A	N/A	N/A
	£ 10	No limit	£ 10	No limit	1-7 days

British players can make deposits using credit and debit cards, prepaid vouchers, e-wallets, and bank transfers. At the same time, to withdraw your winnings, you can use debit cards, bank transfers, and e-wallets.

Captain Cooks Casino Deposit Process

1. Log into your account.
2. Tap the Banking tab located at the bottom of the page.
3. Go to the Deposit option.
4. Select your preferred payment method.
5. Enter the amount you wish to deposit.
6. Confirm the transaction.

What Is the Captain Cooks Casino Minimum Deposit?

The minimum first deposit for new players is £5. For all subsequent deposits, the minimum amounts to £10, regardless of the payment option.

Captain Cooks Casino Withdrawal Process

1. Log into your account.
2. Tap the Banking tab located at the bottom of the page.
3. Go to the Withdrawal option.
4. Select your preferred withdrawal method.
5. Enter the amount you wish to withdraw.
6. Submit your request.
7. Wait for the withdrawal request to get approved.

Captain Cooks Casino Withdrawal Time

Withdrawal requests for all payment methods are usually pending for 48 hours. However, depending on your withdrawal method, you can claim your winnings between one and seven days.

For example, you’ll have to wait from 1–2 business days for debit cards, 1–7 business days for bank transfers, and 1–2 business days for e-wallets.

Reasons for Captain Cooks Casino Payout Problems

• You have more than one account
• Your registration details are incomplete or incorrect
• You’ve disclosed your account login details to a third party
• The account verification process has not been completed
• Your account is linked to some form of fraudulent activity
• The financial account you’re using for deposits and withdrawals is not the same as the one registered on the platform’s account

Captain Cooks Casino Fees

There are no deposit and withdrawal fees for most payment options according to our Captain Cooks Casino review. However, UK players will have to pay withdrawal fees for direct bank transfers – £30.00 if they take out less than £3000 and £60.00 if they withdraw over £3000. In addition to that, there is a 2.5% conversion fee.

Captain Cooks Casino Payments vs Other Casino Payments

Captain Cooks Casino Licensing & Security 5 /5

The company is managed by Apollo Entertainment Limited, an LLC which operates from Naxxar, Malta, under the MGA and the UK Gambling Commission licences. Furthermore, the platform is eCOGRA approved, meaning an accredited testing agency tests all games.

Captain Cooks Casino Sister Sites

• Grand Mondial
• Zodiac Casino
• Yukon Gold

MGA

MGA/B2C/164/2008

UK Gambling Commission

38620

Captain Cooks Casino is Legit?

The site proves its legitimacy through the following licences:

• Malta Gaming Authority
• UK Gambling Commission

Is Captain Cooks Casino Safe?

Fair play and responsible gambling are ensures via these security measures:

• GamStop
• SSL encryption
• GamCare
• eCOGRA

Captain Cooks Casino customer service 4.5 /5

There are a couple of available channels for customer support, including email, 24/7 live chat, and a dedicated FAQ section. Below you’ll see what’s the best way to reach out to the platform’s helper agents and how long you’ll have to wait to get an answer.

How to Contact Captain Cooks Casino?

Tap the Contact Us button at the top of the page and choose the live chat option, or select the question from the list regarding your issues.

If you opt for the live chat option, you will first be greeted with a generic message. However, this is where the chatbot option ends. Once you ask a question, you’ll be connected to a live agent. We got to speak to Rose, who answered our inquiry in less than 5 minutes.

Moreover, you can also get in touch with the operator’s customer service via email at [email protected]

How We Tested Customer Support?

The first thing we pay attention to when we test customer service is their availability and speed of response. Moreover, we also take into consideration the approach live agents have towards the problem, their willingness to solve the issue and their courtesy.

In this case, the support team was more than helpful with their answers offered by live chat and email. Although the company states that they usually process their emails within 48 hours, we managed to get a response from the support team in about 6 hours.

Furthermore, we had no issues with the live chatbot as it directly transferred us to a real agent, and we got helpful answers in less than a few minutes.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

What to Look Forward to at Captain Cooks Casino

• No limit to your monthly withdrawals
• Several progressive jackpots
• More than 10 payment methods, including cards, e-wallets and prepaid vouchers
• Impressive VIP programme that can be accessed across the Casino Rewards network

Captain Cooks Casino’s Flaws but Not Dealbreakers

• No live dealer games
• Outdated interface
• The games are supplied only by Microgaming

What Captain Cooks Casino is Great for

This platform stands out due to its impressive VIP scheme that offers numerous perks for loyal players. Some of these include exclusive promotions, personal VIP hosts and several giveaways, among others.

Is Captain Cooks Casino the Best Choice for You?

You may find this site suitable if you prefer trying out a diverse collection of slots and jackpots, or make deposits with several methods. Yet, note that no live dealer tables are available as of now.