Casino 2020 UK Review 2022

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Casino overview

Casino 2020 is an in-house gaming brand operated by InTouch Games. The company owns many iGaming platforms, summing up to over 5 million users in total. They strive to deliver performant and high-quality products to players all over the world. The software they use is adaptable to HTML, Android, and iOS. Their entrepreneurship story started at the beginning of the 2000s when they produced leisure game gadgets. The first expansion was with music streaming devices and, at the last leg of the decade, they released their first online bingo and video slot games.

The website is licenced and regulated by the UKGC. So, we can say it follows the strictest standards in terms of responsible gambling and fair play. In addition to that, it offers secure transactions and extra data protection through its advanced encryption protocols. GamCare considers this website a safe place to utilise, as they have awarded them with Advanced Level 2 Safer Gambling Standard. Punters can check out a brief about the institution and its policies.

Creating an account

To become a member of Casino 2020 UK, you must be over 18 years old. If you are, follow these steps to create a user account:

1. Click our promotional button;
2. Press ‘Join’;
3. Enter your phone number;
4. Enter the code received by SMS;
5. Complete the necessary details;
6. Hit ‘Join’. 

Remember that you won’t be able to create an account if you don’t verify your phone number via SMS. So, we advise providing a valid number upon registration. Dormant accounts have a fee attached of either £3 or 5% of the remaining balance, whichever the higher sum. The administration fee will be applied only 30 days after the team has tried to contact the player. However, no fees apply to dormant accounts with a balance of £0. 

The verification procedure

The details forwarded usually follow an automatic verification process. If any issue arises here, verification will be done manually after the person hands in photos of their ID. Alternatively, the account can be set up through the link sent in one’s email inbox. Problems with these steps may be brought to support agents.

Besides this, the KYC procedure involves sending documents like:

• Proof of ID: driving licence, passport, birth certificate, medical card, GP registration letter;
• Proof of address: utility bill, bank statement, council letter, solicitor’s letter, finance letter.

This procedure is mandatory, as of 2019 UKGC regulations, mainly to prevent underage gambling. This is how to send the files:

1. Go to ‘My Account’;
2. Select ‘Send ID’;
3. Click upload and drag each file into its designated area;
4. Hit ‘Send’.

Alternatively, you can send the documents at [email protected] After everything has been verified, you should receive an email confirmation. 

Exploring the game selection

The casino provides only in-house slots to its British customers. They are all developed by InTouch Games. At the time of writing our Casino 2020 review, there were around 30 titles available. Some of them include Wild Silver Slot, Emerald Gold, Lucky 7 Slots, and Mega Combo Cash.

Before entering a session, you will be able to see the game’s specifications. These include the RTP, bonus features, minimum and maximum bets, the number of paylines and other features. Moreover, you will see a short description, alongside the game’s rules. 

Currently, there are no apps available in Google Play or the App Store. However, the games can be played on the casino’s mobile version. All you have to do is access a browser on your portable device and type the website’s name in the search bar. Be aware that extra data charges may appear on your next phone bill if you use 3G or 4G to complete mobile play.

Jackpots

Most options also have a jackpot stake incorporated. In some cases, there is a possibility of witnessing simultaneous wins, as long the second one happens before the first player is notified of their renewed gain. Mega Jackpot’s highest sum will increase until someone wins it. Then it will go back to the default amount of £20000. Every spin activates a 0.025% fund split between Mega Jackpot and the reserved funds. Multiple plays on slot lines from different games can increase the 5-symbol line result.

The available Casino 2020 bonuses

After joining the platform, you will be able to claim Casino 2020 bonuses. Most of them are targeted to new players. Yet, existing members will also be able to claim promotions. Here, we have found no deposit options, spins, or bonus credit deals. Other alternatives are weekly bonuses, other new members’ referrals and monthly prize draws. 

Keep in mind that no Casino 2020 bonuses can be claimed before passing the KYC procedure. Also, deposit bonuses usually require at least £10 to be claimed. In the case of no deposit offers, funding your account is not necessary. However, verification checks will still be carried out. 

All offers, unless otherwise stated, have an average playthrough requirement of 40x. The stakes are wagered starting with spins, cashable funds, and lastly, bonus credits. When it comes to availability, bonuses usually stay put for 28 days and spins for a full week. Furthermore, the Casino 2020 bonuses work for all games, unless specified otherwise. 

Promotional abuse

Should you try to abuse an offer, the website will confiscate your bonus and its related winnings. Moreover, you might even be excluded from claiming future promotions. Here are some examples of promotional abuse:

• Opening more than one account to claim a promotion multiple times;
• Placing bets as a group of players to result in guaranteed wins;
• Collusion between players in connection with any casino game;
• Withdrawing a qualifying deposit after being granted a bonus.

Banking information

As some Casino 2020 bonuses cannot be claimed unless a deposit was forwarded, you need a valid payment account to complete transactions. Also, a minimum amount is necessary when initiating a transaction on the site. Here are the available deposit methods and their minimum deposit limits:

Please note that by the 2020 reforms implemented by the UK Gambling Commission, players cannot fund their accounts using credit cards. Thus, only debit cards count, in relation to the previously mentioned table of contents. As it can be seen, Pay by Phone has a smaller lower margin than the rest. 

The Pay by Phone option allows gamblers to make Casino 2020 payments of £3, £5, or £10, which will later be charged on the next phone bill. The daily cap for this kind of payment sits at £30. This method can be chosen while logged in, at the deposit section, and it will require text message confirmation. Bear in mind that there is no limit for winnings derived from phone bill payments.

Withdrawing winnings

There are three cashout methods that can be used here:

• Bank transfer
• Visa
• Mastercard

If gamers have not made any deposits, but want to cash out winnings resulting from no deposit bonuses, they have to respect certain limits. The smallest amount of transferrable funds is £30, and the largest is £100. This last limit is applicable for all no deposit Casino 2020 bonuses. There are rare cases where this platform applies fees, but withdrawals which are smaller than £10 will come with an added tax of £3.

The timeframe that is generally listed for processing cashout requests is of three working days. This means that the processing will only happen from Monday to Friday. Weekdays which happen to be on Bank Holidays are also excluded from this situation. However, this timeframe is applicable only for punters who have not made a deposit. For customers who have already credited their account, the withdrawal request shall be processed within one working day. 

The support team

The casino offers several ways to contact the support team:

1. Live chat which works 24/7;
2. The phone line – 01384 885045;
3. Call back option – a free phone call given to the gambler after they text “HELP” to 84903;
4. Email support by using the email address [email protected]

We have tested the instant chat messenger before writing this Casino 2020 review. For this reason, we can confirm that it connects you with an agent within a few minutes, even if there is a queue. On top of that, they have offered satisfactory answers to our inquiries.

Should you have general queries about the site, we suggest checking the FAQ section first. You may find numerous topics listed there. Some of them discuss deposits, withdrawals, promotions or technical issues. 

Responsible gambling

Suppose you are interested in using the website’s responsible gaming tools. In that case, you can opt for session and deposit limits, cool-down periods, transparent gaming history and self-exclusion periods.

The self-exclusion option can be applied for a period starting from six months up until five years. This tool shall be activated by contacting a support team member who will guide you through the entire process. An alternative would be sending an email to [email protected] and explaining your wish to self-exclude from the website. Moreover, you can text the word ‘EXCLUDE’ to 84903. This will automatically start a default six months period of self-exclusion. 

More details about the available tools can be found on the ‘Safer Gambling’ page. That is also the place to find useful advice and references to problem gambling organisations. 

The end of our Casino 2020 review

The casino offers games exclusively developed in-house. Still, the options are quite limited, and there are only slots and jackpots available. There are no alternatives like table games or live casino products. However, you won’t find the games listed here on any other gambling site out there. Moreover, the Casino 2020 bonuses are varied and they even include no deposit offers.

The variety of support means, as well as responsible tools, also pose an advantage. The payment methods are pretty limited. Yet, you can deposit as little as £3 via Pay by Phone. Above all, the payout processing only lasts one day for accounts who have already been credited.