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Let’s start by presenting the company behind this gaming site

Before we begin explaining each feature in this Casino.com review, we shall provide some details about the company that owns the site in question. This online gaming site was acquired in 2007 by Mansion Europe Holdings Ltd. The Group was registered in Gibraltar in 2003. Since then, it has come to operate various brands on international markets, Casino.com being one of the many. In addition to this, the company has managed to transform the gambling website from a marketing site to the online casino that we can see today.

In February 2021, Mansion Group has signed a five-year contract with the worldwide known software provider Playtech. Thanks to this partnership, the Casino.com games collection shall be more diversified with Playtech’s digital sportsbook products. Besides this, more categories such as live roulette and blackjack tables shall be added.

One might wonder why the partnership with the Mansion Group is so important. The truth is that Playtech is a leading technology provider that had a resilient H1 2021 with an Adjusted EBITDA of more than 160 million euros. Besides this, the online gaming software supplier that is traded on the London Stock Exchange Main Market is known to take prudent and disciplined decisions when it comes to its partnerships. For this reason, we can say that the relation between the two leading companies is centred on continual development and success.

Compared to other e-gaming companies Mansion Group is also known for sponsoring various British football clubs such as Tottenham Hotspur FC, Crystal Palace FC, and AFC Bournemouth. By doing this, not only does the company add in its portfolio a broad spectrum of commercial activities, but it also helps at the development and the brands’ expansion.

Creating an account at Casino.com: is it safe?

The most important thing that must be taken into consideration before setting a profile is if the gambling website created a safe environment to play. We must mention that all the Mansion brands are UKGC compliant, which means that Casino.com also works under the license granted by UKGC. Aside from this, the platform is also operated under the jurisdiction of Gibraltar.

To complete the registration process, punters must access the Casino.com login page and afterwards fill in the blanks with their information. It will be necessary but not limited to provide details such as first name, surname, date of birth, home address, e-mail address, telephone number, language, a currency for any deposits or withdrawals, or ID card number. It must be noted that all the information provided must be accurate and is also the users’ responsibility to make sure that it is up to date. Furthermore, punters must consider the fact that only one profile is allowed at the site.

In case one wants to close his account, he can do it by contacting support via the methods that we have presented below. They shall receive a notification that the request has been made.

What to do in case of a problem: How to make a complaint & Contact support team

In case punters encounter technical issues on the site or have questions about their profile, the support team is at their disposal 24/7. In the table below, we have pointed out the methods on how to get in touch with them.

When making a complaint one needs to remember that there are certain levels regarding it.

1. First Level: Making a complaint

Here, UK players must get in touch with the support centre via the method mentioned above. Furthermore, one must remember that the issue regarding gaming sessions, transactions, or any other matters must be communicated no later than six months since the problem occurred.

2. Second Level: Referring a complaint

Suppose the member is not satisfied with how the Casino.com has resolved the issue. In that case, punters may refer to Independent Betting Adjudication Service, in short IBAS. Although, the dispute will need to be brought to IBAS within a year since the issue has occurred. In addition to this, this service will only take place only if there is a genuine deadlock between the member and Casino.com UK.

Simple steps on how to claim the Casino.com bonus codes and how to withdraw the winnings generated from them

To fund the account, first and foremost users must choose a banking option. The available methods for UK players are PayPal, Skrill, Bank Transfer, Paysafecard, Neteller, Neosurf, MuchBetter, ecoPayz, Instant Payments by Citadel, and Skrill 1- Tap.

At this step, the procedure is simple. After selecting the method, users must fill in the amount wished to deposit. It can be anywhere between £20 and £35.000; however, this also depends on the option selected.

When it comes to requesting a cashout, players must take under advisement various aspects. To understand better the procedure, we have explained them below:

1. The withdrawal shall be processed through the same method used for depositing. Thus, if one has selected PayPal for funding the account, the withdrawal amount will also be sent via this method. We believe that this is rather unfair for gamers who want the funds to be sent in another way.
2. One must provide some personal documents so that Casino.com UK can verify if the account holder is the same person as the one who requested the cashout. These documents might include a passport, driving licence, copy pf the debit card, utility bill, and so on. After sending the documents, the platform will process them within 72 hours.
3. Wait to receive the funds.

Can playing the Casino.com improve the balance account?

First, we must present the title collection that punters have at their disposal. In total, there are over 1200 games from different types of categories such as Slots, Live Casino, Table Games, Sports Betting, and Jackpots. Before choosing a title from the mentioned categories, one must take into consideration that each type has its own rules. But, to help users understand better each game, the website has compiled step-by-step guides for different kinds of games. There, one may find further information about the rules, strategies, and other bets that can be made.

The available collection of games is powered by leading software providers such as BluePrint, IGT, Microgaming, Play N Go, Pragmatic Play, Realistic, Eyecon, JFTW, Netent, Playtech, Quickspin, and RedTiger.

In addition to this, Casino.com uses RNG, which is short for Random Number Generator. It is a tool that generates a sequence of numbers and symbols used for shuffling and dealing the cards. It is used to generate the games’ the outcome randomly.

Now that we have explained the variety of games that one has at its disposal, we shall explain how these titles can help at increasing the players’ balance account below.

What to know before placing a bet: The definitive guide

After making a payment and choosing a title, members are ready to place a stake. However, before engaging in such actions, we want to point out some essential aspects that might come in handy.

First of all, Casino.com UK users must take under advisement that they must enter the bet amount correctly. Once the amount has been accepted and confirmed by the gambling site, it cannot be changed, revoked, or cancelled. Furthermore, one must pay attention when entering the stake, because the site does not guarantee that any amount within or above the limit will be accepted as valid.  On top of this, members that placed a stake when there weren’t enough funds in the account, must note that Casino.com will cancel that specific stake.

Hacks regarding the Casino.com promo codes that no one talks about

When it comes to Casino.com bonus codes, punters have a wide variety to choose from. It contains the following choices:

• Welcome deal;
• Bonus rounds;
• Drops & Wins;
• Live Casino offers;
• Weekly deals.

Before selecting the Casino.com promo codes, British users must know that their account is made of Real Balance and Bonus Balance. The first one represents the funds that can be withdrawn at any given time and which can be used on titles from the Sports and Casino category. The latter one stands for the bonus that will be credited and the winnings generated from the sessions. While playing, the funds from the Real Balance shall be wagered first, and the Bonus Balance will be wagered afterwards.

All the provided deals must be used within 30 days since credited because otherwise it will expire and all the associated wins made up until that time will be lost.

Casino.com UK also offers a VIP programme which is made of five levels starting from Bronze up to Silver, Gold, VIP, and VIP Elite. Like any other standard loyalty tier scheme, members must earn points to upgrade their level. One point can be earned every time one wagers £20. But, one must pay attention to the terms and conditions of this VIP programme, because not all game categories can help at acquiring points. For example, points cannot be earned while wagering on sports titles, low-risk roulette bets, slots, video pokers, and so on.

Introducing: Essential aspects of the Casino.com mobile app

While creating this Casino.com review, we have also looked at the mobile application that it provides. The platform is available on Android and iOS devices, however only the latter application is commonly used. The site’s Android version has 3.2 stars out of 5, but only 25 users have rated it. Even though the rate is relatively low and the players have complained about various aspects, the Casino.com mother company has answered to all. On the other hand, the iOS version has 4.9 stars out of 5, where 1.1k users have rated it.

What to look forward to at Casino.com casino

We don’t know how much a site like Casino.com paid to secure its name, but we do know that it certainly makes a good first impression. Casino.com started in 2008 as a review site but was later bought by a gambling hub, Mansion Gaming Group, and turned into an online casino. In 2017, it was modernised with a new structure and interface, taking it from strength to strength, some of which we have listed below:

• Game variety: The variety of games available on the platform is very well maintained. The Casino.com team seems to have made a meticulous selection to find the best software for each category – and we will find excellent slots (traditional and progressive), traditional casino games, video poker and video streaming games.
• Range of payment methods and good withdrawal time: com is available in several countries worldwide, so it has an extensive and varied array of payment processors that bring together the most popular ones for each country. As far as the UK is concerned, amongst others you’ll find Neteller, Skrill, Paysafecard, and PayPal. The time required to make withdrawals is average for the industry.
• Great customer support 24/7: This portal’s customer service is quite efficient and is available via 24/7 live chat, social media such as Facebook and Twitter, and telephone, thanks to a dedicated line.

Casino.com casino flaws but not dealbreakers

As with every online gambling room we review, we find a few things that could be improved; this is important to spur the individual sites and the industry as a whole to come closer to the needs of the players. Below we look at what Casino.com could improve on:

• Low number of games available: The games are top-notch but very limited in number; we are talking less than 300 titles, with slots mostly coming from Playtech – about half the industry average.
• Disappointing reward programmes: The loyalty and VIP programmes are not particularly noteworthy, affecting audience retention somewhat.

What Casino.com casino is great for?

What you have read above already presents Casino.com as a portal that is bucking the trend of its industry, and indeed, this is also true for the presence of a downloadable app for mobile systems.

The two apps, available for Android and iPhone, offer most of the portal’s games, with the functionality of being available anywhere, anytime on the phone. Practical and convenient are quite rare these days.

Is Casino.com casino the best choice for you?

Casino.com is undoubtedly a well-built site although very ‘compact’, perhaps a bit too much for the slot abundance fans.

But if you belong to the party of quality, then Casino.com becomes much more interesting, especially for the structure of the site and the level of the games contained, as well as the excellent customer service.

Reference:

• https://egr.global/technology/news/mansion-bolsters-casino-com-with-playtech-sportsbook-integration/
• https://www.playtech.com/
• https://www.londonstockexchange.com/stock/PTEC/playtech-plc/analysis
• https://en.wikipedia.org/wiki/Random_number_generation
• https://egr.global/intel/news/mansion-groups-casino-com-brand-launches-exclusive-live-casino-studio/