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About Costa Games UK

888 Holdings Limited operates Costa Games UK. This company is registered with the London Stock Exchange and has been on the market for over twenty years. An 888 affiliation also signifies that the casino runs on the Dragonfish platform, a B2B company that provides operational and marketing technologies that includes bingo networks and an in-house poker products, which was established in 2002, and re-launched in 2010.

In this Costa Games review, we shall also mention that the platform is licenced by the UK Gambling Commission and Gibraltar Regulatory Authority. This means that is follows the latest guidelines in terms of fair play and responsible gaming.

Registration essentials

These are the only requirements you need to fulfill when joining the site:

• Be over 18 years old;
• Be a UK resident;
• Own a payment method registered in your own name.

To create an account, you’ll have to complete a short registration form with your personal details. These include your name, gender, date of birth, email, phone number and home address. You’ll also be asked to disclose your occupation. This is how to complete the registration form:

1. Click our promotional button;
2. Press ‘Sign Up’;
3. Complete the required fields;
4. Hit ‘Create Account’.

Remember that you’re only allowed to open one account at Costa Games UK. Should you attempt to open multiple accounts, they will be closed and any winnings associated with them will be forfeited.

The KYC procedure

As underage gambling is strictly forbidden in the UK, the casino must verify your age and identity. This implies going through a standard KYC procedure. Therefore, you must send the following documents:

• Proof of age: passport, driving licence, birth certificate;
• Proof of address: utility bill (water, gas, electricity), bank statement;
• Proof of payment: front and back copy of your registered card.

Sometimes, you may also be required to send documents that prove your source of wealth. The files can be scanned and uploaded through ‘My Account’. Should a user be unable to prove that they are of age, their deposits will get a refund. The account will go through closure. Moreover, the casino takes the liberty to contact the minor’s legal tutors and other qualified authorities.

What to play at Costa Games?

This website is dedicated to slots. Yet, other game categories, such as scratch cards, jackpots and slingo are also available. There are more than 600 titles to be explored. These are supplied by top-notch providers like Quickspin, Red Tiger, Blueprint Gaming, Microgaming, Netent, iSoftBet, Eyecon, Pragmatic Play and many others.

You will spot two main sections at the top of the website: slots and casino. However, they display the same options. Moreover, there are no advanced filters to sort out products more easily. You can only use the search bar, which might not always work properly.

Popular picks

There are multiple Slingo options, courtesy of Slingo Originals. This is a hybrid category, combining slots and bingo. The player will receive a card with a 5×5 grid. They have to spin the reels to find new numbers that fit their grid. The most popular titles in this category are Slingo Extreme, Slingo Fortunes, Slingo Starburst and Slingo Lightning.

Scratchcards also bear similarities to slots, as they contain similar rows of elements. Most of the scratch cards on this platform are developed by Eyecon. We shall mention titles like Diamond Strike, Hot Safari, Casino Scratch and Scratch Foxin’ Wins.

As for slots, you will encounter industry favourites like Starburst, Eye of Horus, Big Bass Bonanza, Twin Spin and Buffalo King. Bets start from as little as £0.10 per spin. Moreover, the progressive jackpots can surpass £1000000.

Claiming and using Costa Games bonuses

Upon joining this platform, you may start claiming Costa Games bonuses and using them to get used to the site’s features. Moreover, you’ll be able to try out several games without spending your real funds. Promotions can come in many forms, and they are tailored both to new, as well as existing players.

For example, you can claim a first deposit bonus, a welcome package or a no deposit offer. Further along your iGaming experience, you may encounter cashback offers or weekly promotions. But don’t forget that all of these come with specific terms and conditions. When no terms are specified, the general bonus policy will apply.

The bonus policy

Bonuses will always be credited as bonus funds or points. They are only withdrawable upon completing the wagering requirements. According to their category, games contribute differently to this condition. Even though only the bonus balance bears contribution to the staking requirement, real funds will go through wagering first.

All Costa Games bonuses will disappear from one’s account if they do not access the website for 90 consecutive days. Bear in mind that any winnings associated with them will also be forfeited, and you won’t be able to claim the offer again. Moreover, you cannot receive any Costa Games bonuses if you have a pending withdrawal.

Making transactions

Before playing any games, one must deposit funds. The available deposit methods are Visa, Mastercard, Paysafecard, and PayPal.

The minimum deposit is £10. The same amount also applies to the minimum withdrawal. Yet, you might be able to withdraw a lower amount by contacting customer support.

When requesting a cashout, you will be able to use the same method used to deposit, except for Paysafecard. In this case, you’ll be able to withdraw via Wire Transfer. Also, keep in mind that Mastercard withdrawals may not always be available due to restrictions imposed by the payment provider.

Payout processing

When requesting a cashout, it will enter an internal processing stage. This usually lasts 2 days. After that, the payout will be processed by your payment provider. According to the method you use, this might take a few more days. Here are some examples:

1. Visa, Mastercard – 5 days;
2. Wire Transfer – 4-7 days;
3. PayPal – 2-3 days.

Following a transaction, the user will find the name CASSAVA ENTERPRISE on their bank statements. In this way, the casino aims to keep one’s payments and gambling habits private.

Customer support

The support team operates via email and telephone. While emails can be sent 24/7, the phone line is only available from 10am to 2am, UK time. These are the support details:

• Email: [email protected]
• Phone: 0800 279 7638

You can contact a support agent for any inquiries you may have. For example, you can even ask an operator to help you deposit or claim Costa Games bonuses. And if you’re looking for general information about the platform, we suggest checking the FAQ section. This discusses topics like promotions, transactions, games and security.

What to look forward to at Costa Games casino

The Costa Games casino website ensures quality entertainment for players. Hence the reason why we decided to highlight casino’s positive features:

• Only £10 needs to be accumulated to process a payment: Fortunately, users do not have to accumulate a large amount of funds to make a withdrawal request.
• 30x wagering requirement: It is rare to find an operator with such easy terms and conditions. Costa Games’ rollover is below the standard 35x.
• There is a phone number among the contact options: Although live chat was excluded from the list, users will be able to contact customer service agents via a phone number or email address.
• Regulated by 2 competent institutions and a private company: Costa Games’ activities are supervised by the UK Gambling Commission and the Gibraltar Regulatory Authority. The casino is also eCOGRA security certified.

Costa Games casino flaws but not dealbreakers

Costa Games casino has a lot covered, however some parts of the service still require improvement:

• Less than 500 different titles in the catalogue: Fans of the world of gambling will not find a large line-up of games at Costa Games casino. In fact, there are just over 400 variants.
• Payments will be ready after 5 days of processing: Withdrawals are usually processed within 5 working days.
• Support does not deal with queries at all hours: Customer service agents work only from 10:00 am to 02:00 am.

What Costa Games casino is great for

Costa Games casino’s great VIP Programme is based on the accumulation of points. These can then be redeemed in the Costa Games shop for all sorts of benefits, such as extra funds to play with.

Is Costa Games casino the best choice for you?

The Costa Games casino platform is backed by extremely generous benefits, as well as by certain facilities. Users will not have to raise a significant sum in order to make a withdrawal, nor will there be any additional costs incurred when using the phone call help option, as the service is entirely free of charge. However, to improve, the operator should expand the list of games and process withdrawals more quickly.