Hello Casino Review UK - 2024

How Our Experts Evaluate & Rate Hello Casino

Gaming site reviews have long been a de-facto platform for promoting brands rather than a way for readers to get honest appraisals. We aim to change that by avoiding cursory reviews that blindly present the company positively.

Our hands-on approach involves analyses of different aspects of the operator conducted by experienced former players and gaming experts. Our methodology entails direct engagement with the operator – conducting payments, playing games, or communicating with a support host – to give readers a candid and reliable Hello Casino review.

Hello Casino Overview | Our Reviewer's Findings

• Registration process 2 mins
• KYC process 1-2 days
• Live games 350
• Slots 1900
• Deposit methods 12
• Min deposit £10
• Live chat Yes, 24/7
• First Deposit Bonus 100% up to £100

Method for Ensuring Data Accuracy

• Bonus claimed Yes
• Deposit sum £23
• Deposit method PayPal
• Game types played Slots, Table games
• Withdrawal sum £0
• Last checked April 9, 2024

Compare Hello Casino

Top Alternatives	Visit casino	Visit casino	Visit casino	Visit casino
1St Deposit	100% up to £100	1000% up to £2000	100% up to £10	150% up to £15
No Deposit	-	-	-	-
Our Rating		See full review	See full review	See full review
Min deposit	£10	£5	£10	£5
Payout speed	2 days	3 days	2 days	2-3 days
Slots Games	1900	650	300	1250
Live Games	350	112	0	90
Online since	2014	2010	2018	2000

Hello Casino Casino Look & Feel

4.5 /5

Hello Casino’s website feels convenient for use on a desktop PC, laptop, and mobile. The interface and layout follow familiar design patterns, and the games are categorized based on their type and unique features. There are no downloadable apps, so our score for this section is 4.5/5.

The layout, design style, game categorisation, and quick links allow effortless handling on every device or system.

You should experience no lags or delays when using the platform on Chrome, Mozilla, Opera, or another desktop browser. The game menus load instantly, while the games may take a few seconds to start.

The layout is a standard one. You have the game menus listed horizontally in the header. The terms and conditions, privacy policy, responsible gaming tools, promo terms, and related details are at the footer.

You will see a dropdown menu on the right-hand side of your screen where you can visit useful pages related to payments, security, promotions, and customer support. The games are sectioned into separate tabs for jackpot games, slots, table games, live dealer games, etc.

Mobile play via a browser has some disadvantages compared to using an application, such as reliance on a stable browser and a limited game selection. But apart from that, the web-based mobile version tested by our review offers the same functionality and ease of handling as the desktop version.

Look and Feel Verdict

• Navigation: straightforward navigation, with all the relevant details on the main page
• Loading speed: you need a steady internet connection, but the platform and games load fast
• Graphics & Design: blue and black theme, with no animations or 3D elements
• Overall verdict: the site functions well on devices despite lacking apps and has a modern layout.

Hello Casino Slot Games

5 /5

Every slot enthusiast will feel at home with this operator. Hello Casino’s slot inventory is the best aspect of its gaming menu. With around 1900 titles, the number of slots is high, above the minimum of 500 slots we usually look for to deem a casino a worthy slots provider.

The field deserves a 5/5 score since 112 developers provide the games, including Microgaming and Play’n Go.

Slot developers have modernised the concept of slot gaming with various themes, mechanics, and unique symbols and features. For that reason, the casino has created multiple slot menus, including categories for jackpot slots, classic slots, slots using the Megaways pay mechanics, games with Drops & Wins bonuses, and so on.

There is a search bar you can use to find a particular game, but it only works with games. If you type in the name of a given slot provider, it will show no results.

The downside is that there is no demo mode option, and the slot cards do not provide additional information about the games’ pay lines, betting limits, or special symbols or features.

These slots comprise a narrowed-down list of dozens valued for their inventive gameplay style, themes, symbols, and payouts. There are still many popular slots missing on this list that you will find in the operator’s game menu.

A few honourable mentions are Reactoonz, Money Train, Money Train 2, and Buffalo King Megaways. Then again, some popular slots and slot providers, like The Dog House, Sweet Bonanza, and Quickspin, are missing.

Slots Verdict

You will likely find these standard slot menus at any online gaming operator to attract slot fans. What is above standard is the number of games you will find in each category. The site collaborates with multiple developers, so it’s the right place to pick a new game provider.

However, some things are below standard. These include the lack of information about the game on the game icon and the absence of a demo mode.

Slots Game Types

Slots

Jackpots

Classic Slots

Slingo

Hello Casino Live Casino

5 /5

There are around 350 games listed in the Hello Casino live dealer tab. Blackjack and roulette present the biggest selection, with multiple variants of these classic table games. You can expect high-quality live-streamed sessions since the operator collaborates with Pragmatic Play and Evolution – hence the 5/5 stars.

You will also find baccarat, craps, and poker tables, alongside a handful of game shows and alternative live games, including Monopoly Live, Gonzo’s Treasure Hunt, and Crazy Time.

The choice of automated table games is a far cry from the versatility of the slots catalogue. There are only several dozen RNG blackjack, roulette, baccarat, and poker games, plus a small collection of alternative games like craps and bingo. Another popular gaming item that is missing is video poker.

The RNG-based table games also don’t have a demo mode. But the good thing is you can find tables consistent with your budget. Whether you’re a high-roller or a casual, low-budget player, you can find a table that fits your style.

Live casino

Roulette

Baccarat

Blackjack

Table games

Video Poker

Live Dealer Games Verdict

Hello Casino Payments

3.9 /5

Payment	Min deposit	Max withdrawal
	£10	N/A
	£10	£2500
	£10	£2500
	£10	N/A
	£10	£2500
	£10	N/A
	£10	£2500
	£10	£2500
	£10	£2500
	£10	£2500
	£10	£2500
	£10	£2500

3.9/5 was Alexandra Camelia Dedu’s – our expert – score for Hello Casino’s banking system. The site features 12 available methods like Skrill and Neosurf, but it has a 2-day payout time.

The smallest amount you can deposit in your balance is £10. This applies to all methods. The site also allows you to cash out as little as £10.

Withdrawing money from your account is simple as it follows almost the same process as depositing. The security and identity checks the operator performs for withdrawals are the main differences between the deposit-withdraw process.

These checks can delay the transaction for several days, depending on whether the platform encounters issues with unverified information, uncompleted bonus terms, or related problems.

The length of the withdrawal-processing procedure can depend on what type of payment service you use. If you use bank cards, bank transfers, or another conventional bank-based transaction service, it can be a few days before all checks are complete.

On average, the site processes withdrawals within 48 hours after the mandatory pending period has elapsed and the platform and payment service provider have completed all checks.

Payments Verdict

• Payout time: 12 hours
• Payment methods: 12 payment options, including PayPal, Trustly, and Maestro
• Payout limits: no limits on the monthly cashouts
• Overall verdict: the site features multiple banking suppliers, but the payout time of 2 days is slightly extended compared to other fast withdrawal platforms.

The operator will not charge you fees for standard deposit/withdrawal requests. However, you may want to speak with a support assistant and inquire about particulars related to certain payments and whether the site will sometimes charge a small transaction commission.

Hello Casino Licensing & Security

5 /5

Hello Casino is part of the esteemed iGaming company White Hat Gaming and is held to the highest standards. It holds two licenses, one from the UK Gambling Commission and another from the Malta Gaming Authority. You can find more details about the company and licenses at the bottom of the home page. We allocated this field a 5/5 score.

The operator is safe and secure all around. It performs mandatory anti-money laundering and other routine security checks regularly. The platform also watchfully observes any suspicious activity and stays alert to potentially fraudulent behaviour with the help of the following:

• SSL encryption
• Gamstop
• Gamcare
• BeGamble Aware

MGA

License number: MGA/B2C/370/2017

UK Gambling Commission

License number: 52894

Hello Casino is Legit?

Yes, this brand is as safe and secure as they get, as indicated by its dual license certificates, and focus on responsible gaming:

• UK Gambling Commission
• Malta Gaming Authority

The licenses are ample proof of the site’s legitimacy and transactional security. Still, you can also count on a professional customer service department where you can seek immediate assistance if you have gambling problems and submit complaints knowing they will be thoroughly reviewed and addressed.

Hello Casino Customer Support

4.5 /5

You can contact the platform’s support department via email or chat in real time for instant assistance from a professional. White Hat Gaming maintains the requisite level of support across every brand under its management, and Hello Casino is no exception. The phone support is unavailable, so we rate the section with 4.5/5.

The operator’s support agents respond promptly and provide useful weekly assistance. Direct communication is one way to seek support, but you can also resort to alternative support channels such as the platform’s FAQs page, complaints procedure, and ‘Responsible Gaming’ page.

How to Contact Hello Casino?

Direct communication is probably the best way to get an answer to a specific query. You can do that by contacting a customer support host via email or live chat.

You can email [email protected] and expect a response within 24-48 hours. The live chat button is located in the bottom right or left corner, depending on whether you play on mobile or desktop.

The response time via live chat is very fast, with the support host usually replying in between 30 and 60 seconds.

How We Tested Customer Support?

Our Hello Casino review follows a tested method of evaluating the customer support department from every angle. We start by seeing the available channels for communication and how user-friendly the website is. Often, if the website is informative enough, users won’t be compelled to seek live or phone support.

Then, we examine the quality of our interaction with the platform’s support agents and how fast and well they respond to queries. Lastly, we ensure that the platform offers adequate support for problem gamblers, i.e., responsible gaming support, and has a proper complaints resolution procedure.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

Loyalty

3 /5

With Hello Casino, you become a member of its loyalty club even before you make your first bet. Just register, verify your account, and deposit at least £10, and the operator will reward you with 500 loyalty points. The program receives a 3/5 score.

From there, you earn points for every £10 you wager. How many points you collect depends on how much you bet and what type of game you play.

For every £10 on roulette, you earn 0.25; for every £10 on blackjack, you earn 0.5 points; for every £10 on slots and scratch cards, you earn 2 points; and for every £10 on video poker, you earn 1 point.

Once you have at least 1000 points, you can redeem them for additional Hello Casino bonuses. One thousand points will earn you £5 in bonus money, and you can redeem up to 10000 points in a day.

Our Verdict

If you join Hello Casino, you will discover an extensive selection featuring over 1900 slots from Microgaming, NetEnt, and other reliable game developers. Moreover, you will make deposits using some of the most popular methods in the UK, like Skrill and Neteller.

However, we hope the site will improve the 2-day payout time.

Pros

• More than 1900 games from top-notch providers like Microgaming, Netent and Play’n Go.
• UK payment methods are available: UK players can count on popular payment methods, including Paysafecard, PayPal, Neteller, Skrill, and Visa.
• The site offers live chat customer support 24 hours a day, 7 days a week.

Cons

• No telephone support
• 2-day payout time
• Low maximum limit on withdrawal transactions.

What is Hello Casino Best For?

Hello Casino has a very comfortable gaming interface, and the site loads the games well. Several well-organized categories include new games, live casinos, slots, mega ways, jackpots, table games, Sligo, favourite games, and by the provider. In addition, it also has a general game finder in case the player already has a game in mind for quicker access.

Why Join Hello Casino?

Having conducted this Hello Casino review, we can conclude that this gaming house has excellent positive qualities to offer the UK audience, such as a vast game collection, varied payment methods, and 24/7 support. Yet, the platform has no downloadable applications.