PocketWin UK Review 2022

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PocketWin Overview

PocketWin is an Intouch Games Limited brand and gets its licencing from the UKGC. The business has been on the market for almost twenty years and is registered with the London Stock Exchange. 

Its branches are characterized by independent development of all gaming products they have got on display. Aside from this aspect, it is worth mentioning that Intouch has established itself as an organization that is highly supportive of responsible gambling.

Company’s prosperity

In 2015, it was awarded by Gamcare for its efforts to implement measures against incommensurate playing. In 2018, Intouch and its brands were subject to further assessment from Gamcare. 

Intouch Games is an Advanced Level 2 business. This level of award signifies that the enterprise is approaching the maximum safety quota, fulfilling most of the 73 criteria imposed by the Gamcare association.

PocketWin Casino Bonuses

Members can make use of PocketWin bonus codes only after the casino verifies their identity. 

PocketWins casino bonuses include registration deals, extra rounds, and deposit match bonuses. Aside from that, the user may refer one of their friends or redeem an occasional feature offer (PocketWin promo codes will be issued for the latter category). Bingo loyalty deals will also be available.

The PocketWin casino bonuses rollover conditions

All offers have got an associated wagering requirement, which generally stands at 40 times the bonus amount. Like actual funds, winnings resulting from spins have a 40x wagering requirement attached to them and converted to real cash only upon the condition’s completion. If this condition differs for a specific bonus, said promotion’s related terms would state the fact.

Game contribution for the offers

While slots contribute 100% to the condition, bingo games supply the requisite 400%, and a 10% contribution applies to Blackjack and Roulette features. Only after fulfilling this requirement will the customer be able to withdraw promo funds.

Necessary bonus conditions

PocketWin casino will notify the player via SMS of their active promotions and their progress regarding betting.

Promotional abuse is defined by the house as low-risk wagers and duplicate accounts to create a loophole in the Refer-a-friend offer or gain multiple Welcome bonuses.

The real cash bankroll will always be subject to use before any amount on the bonus bankroll. However, only this latter type of funds will complete the wagering requisite.

Suppose a client withdraws a certain percentage from their cashable credit. In that case, the same percentage will be deducted from the promotional credit.

The user may only cash out £50 if they have never deposited. In addition to that, should players lose their account privileges due to offer abuse, they may not have the right to withdraw their bankroll amount.

Responsible Gaming Measures

PocketWin casino and its sister sites offer addiction prophylaxis, such as questionnaires meant to assess one’s habits while playing and parental controls. Underage use of casinos is illegal in the UK, and Intouch’s brands offer the possibility of controlling the websites a minor can access.

Furthermore, it is possible to limit one’s gaming sessions. That means that they may not play longer than the time they fixed themselves. The same goes for deposits, as large deposited sums might lead to excessive playing and wagering.

The client may also access their transaction and gaming history.

PocketWin casino advises against disclosing one’s account, especially if they’ve got children in their household. This suggestion comes as a way of preventing underage gambling.

Take a break from gambling

PocketWin offers both cooldown and self-exclusion options. The first of them allow up to 7 days of log-in restriction, whereas the second will suspend one’s account for a minimum of six months.

The member has to contact support or send a text message and specify the desired period of suspension to self-exclude. If they don’t mention it, the team will freeze the customer’s subscription for the minimum timeframe.

Why such safety measures are a must?

These measures are in place due to a largely negative view towards gaming among citizens of Great Britain. A sociological study shows that 40% of respondents are utterly unfavourable regarding the matter. This perspective can act as a catalyst for social stigma.

While around 10% of the British people who were surveyed abstained from a firm position, roughly 20% expressed moderate views. As one can gather from these surveys, the social climate needs to be informed regarding gambling and, more than that, means of doing so in moderation.

Account verification

PocketWin casino will set out to verify the player’s age of identity. Suppose the user cannot supply proof of their being of legal age within 72 hours of registration. In that case, the house takes the liberty of freezing their account.

Third-party authorities may play a role in the verification procedure, which, as stated before, allows one to access the website’s product range and other features. Transactions are impossible in the case of unverified accounts, as is wagering.

Closure of account

Acting on behalf of someone else or for commercial purposes is strictly forbidden and might result in the closure of one’s account. The casino may also choose to terminate one’s subscription if:

• They have multiple accounts;
• Are suspicious of fraudulent activity;
• Allow another person to use their account;
• Their name does not match the one that appears on their payment method.

After closure, one’s balance will stay on the account for the following six months. During this period, the former user can reach out to the support team to retrieve their funds. If twelve months pass and the customer could not verify their identity, the remaining balance will be subject to charges, which will be discussed in more detail below. It is always possible to close one’s account by personal request, with assistance from the agents.

Dormant Accounts

An account will achieve this status if its owner hasn’t accessed it for twelve consecutive months. All accounts in this situation get administration fees. This will, of course, only apply to players who have got a balance. If one’s bankroll is null, the account will undergo the closure process without any charges.

The charges will occur only if the client was unresponsive to the casino’s attempts to contact them and refund their balance. If an account reaches the point where the balance has become zero, or the customer resumes their gaming activities, the fee will be cancelled. In this case, the account will close or restore active status, respectively.

Available Gaming Services

Around 50 games are available, and the player cannot find the most popular applications on the market. 

As game types, you will come across:

• Slots
• Roulette & Blackjack
• Bingo

The slot category is the main category on the platform, the other types only have 1 option each. 

Payment Methods

The acceptable methods include Visa, Mastercard, PayPal, Paysafecard, and Pay by Phone Bill.

The general minimum deposit limit is £3 by mobile number and £5 for the other methods.

Deposit by Phone Bill

PocketWin casino advertises itself as the original club to provide the pay-by-mobile payment option. This mean of payment offers a lower minimum deposit limit, namely, £3. It is debatable whether, in this case, there are no maximum limits, as the network provider may restrict the customer’s top transaction. One must be aware that phone payments only work one way.

Phone Bill withdrawals are not available

The member will withdraw solely via Visa, Mastercard, Paypal, and Bank Transfer (which works as a withdraw-only method). This is the fastest way to make a payment. There won’t be any requirements to disclose one’s card details, and the deposit is instantaneous.

PocketWin withdrawals

If someone wishes to withdraw their unspent deposit, they may do so; however, extra stakes will be deducted from the account, and, as already established, this will not apply to restricted funds resulting from promotions.

The transactions may face restrictions or cancellations imposed by the house; this is possible even without prior notice, and customers should acknowledge this fact.

When it comes to minimum withdrawal, no-depositors are obliged to cash out at least £30, while there is no limit for those who made a payment. Once again, mobile payments are likely to be an exception to this no-limits policy, as it is up to the network provider to regulate them.

All withdrawals under the minimum limit of £10 will receive fees worth £3.

Processing time for withdrawals

The house will go to lengths to ensure the accuracy of one’s bank details before issuing a PocketWin withdrawal that usually goes up to 24 hours. Furthermore, customers may receive their withdrawals in more than three business days if PocketWin casino has to commence identity checking procedures.

Customer Support 101

PocketWin puts multiple support teams at the customer’s disposal. The agents are reachable via email, phone, and live chat. Regardless of the means of communication, they will thoroughly verify the client’s identity and will not provide assistance before checking the user’s registration data. We should also mention that the player is at all times aware of their position in the queue.

The phone number is 01384 884469. This team’s general skillset includes common issues that do not receive coverage under the FAQ page. On the live chat, before proceeding to communicate with an agent, the customer has to insert the subject of their inquiry to ease the assistance process.

Sending an email must include the sender’s email address used for the PocketWin login, their name as it appears in official documentation, and the main topic of discussion, which they will present in detail in the message’s body.

Issues handled through the live chat generally get prompt resolution, with a median time of 5 minutes worth of conversation with the agent.

The callback feature of support

Aside from these standard support procedures, the member can schedule a callback. This is feasible by sending an SMS with the text “SUPPORT” to a different number: 88600 or pressing the Callback button on the website.

At this number, one may submit their inquiries concerning self-exclusion. They need to text “SELF-EXCLUDE”, and a specialized agent will call them back to offer more info on the process guide them through this type of indeterminate voluntary suspension.

The PocketWin App

There are multiple versions of the PocketWin App. They are available both for Android and iOS users and are divided by category – as such, there is a PocketWin Bingo App, just as there is an application dedicated to slots.

The bingo-themed PocketWin app has received high customer reviews, standing at 4.2 at the time of our writing this PocketWin review. The downloaders’ comments are primarily favourable, regardless of their operating system and game category of choice.

Let’s Wrap Up

If someone cannot confirm their identity in 72 hours, they risk suspension. Non-depositors may not cash out more than £50, and bonus abusers cannot retire any of their funds. Withdrawals lower than £10 are susceptible to fees. PocketWin casino displays in-house products only, a plus in the quality department, but doesn’t allow the users to access the market’s most popular features.

Paying by phone is the fastest available deposit method, and card details will not be necessary to complete payment of this sort. Reaching out to the chat agents will result in a prompt response – conversations will generally take around 5 minutes.

Reference:

• How Brits feel about the gambling industry
• London Stock Exchange (LSE) Definition