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This Casino’s 101

Mansion Europe Limited operates the casino we’re discussing on the territory of Great Britain. Mansion is a company that has got its headquarters in Gibraltar. It has been around since the early 2000s (2003, to be precise). Throughout its tenure, it has established itself as an online casino operator.

Mansion Europe hasn’t strayed from the world of sports events, either. As early as 2006, it became the sponsor of Tottenham Spurs F.C. and later, Crystal Palace F.C. For more recent sponsorship news, we should look at the year 2017, when it began sponsoring the Lincoln Red Imps.

Moreover, the company has got a prominent involvement in the enforcement of responsible gaming. Its actions in this regard brought about the 2018 CFI.co award, named ‘Most Responsible Online Gambling Operator Global 2018’. The CFI.co article we’re referring to states that the enterprise had implemented means of regulating gambling amongst its brands’ users. The brands include, apart from Slots Heaven casino, Mansion Casino and Casino.com. As a particular aspect of these three sites, we ought to mention that they run on custom-made servers. Their licencing is regulated by the UKGC on British territory and by the Gibraltar Regulatory Authority in the EU’s jurisdiction. Slots Heaven is one of the most recent additions to Mansion’s brand list, as it commenced activity in 2013.

The online traffic of these brands has seen an ascending curve throughout the years, spiking in mid-2021, as per the graph we have attached below.

Source

More Details on Transactions

The viable deposit methods are Visa, Mastercard, Maestro, Paysafecard, Sofort, MuchBetter, Neteller, Skrill Moneybookers, PayPal, ecoPayz, Instant Payments by Citadel, Bank Transfer, and Neosurf.

Generally, the casino will try to issue withdrawals through the same means used for depositing, with a few exceptions: Paysafecard, Sofort, and Neosurf depositors will have to receive their funds through other means.

The minimum deposit varies according to the banking method of choice. Most procedures will require at least a deposit of £20; Sofort’s minimum deposit requirement goes as low as £8.

There are maximum deposit limits. For debit cards, they stand at £25,000, while Skrill Moneybookers and Neteller allow a funds transfer going up to £50,000. The instant ways of payment, like Sofort and Citadel, will permit £200 and £300, respectively.

As for withdrawals, the minimum necessary amount is £20 at a universal level. The internal processing time will generally stand at up to 5 business days, though we must mention that VIP users will have to wait between 24 and 48 hours.

Slots Heaven Bonus Codes

All players here should know that bonuses may only be claimed once. Members must also fit eligibility criteria – for instance; they need to verify their account with proper identity documentation.

Players must fulfil the requirements in a specific timeframe; otherwise, the casino can forfeit all winnings from bonuses. Members also acknowledge that different game categories might have varying contributions to the requirement of the bonus.

Slots Heaven promo codes include registration (i.e., no deposit) offers, welcome match bonuses, and cashback. Generally, cashback promotions will state the amount that the user may receive back in their cash balance.

In general, bonus funds will need to be wagered 40 times, whereas winnings from extra spins have a 20x requirement. Furthermore, deposit promotions will generally be valid for thirty days, spins, for seven days.

VIP Programme: Going up the Ranks

Acquiring a VIP level comes from gaining loyalty points – this is possible by playing and wagering on the website. To be more specific, wagering a particular amount on selected categories will bring about one loyalty point. The list is as follows:

• £20 for slots, scratch cards, and Arcades;
• £30 for progressive jackpots;
• £40 for Poker;
• £150 for Video Poker.

Low-risk Roulette betting (meaning both odd and even, or both red and black) will not contribute to the acquisition of points.

The VIP tiers are Bronze (0-499 points), Silver (500-2,999), Gold (3,000-20,000), and the VIP tiers.

Players who accumulate LPs may receive promotional funds, proportional to their rank. They will also receive a bonus percentage to the winnings they accrue. As mentioned above, this will also make for faster withdrawals and the possibility of receiving invitation-only promotions.

Slots Heaven App and Overall Gaming Options

Smartphone users should know that there are Slots Heaven mobile options. They are available both on Android and iOS, the two primary operating systems in the industry. The app description states that there are more than 300 slots available to downloaders. Aside from slots, users have access to table games (Roulette, Blackjack, Baccarat, Craps, Hold’Em) and Live Casino titles. There are no perceived fees when installing the app.

On Android, the app has been downloaded more than 5,000 times. Several reviewers evaluated the application – the average score on the Play Store is 3.3/5, compared to the AppStore, where over one hundred players contributed to an average of 4.5/5.

While the mobile app states that it has got 300 slots and titles from several other game categories, we decided to look into the desktop version’s array of gaming products. We have found that this casino has over 400 games, coming from a variety of suppliers. Amongst these suppliers, one may discover WMS, IGT, Eyecon, Skywind, Playtech, Ash Gaming, Blueprint Gaming and Merkur.

Customer reviews are favourable towards the selection of titles. There was some displeasure regarding the KYC procedures upon withdrawal: to this, the developer stated that they must act so per the law.

How to Communicate with Support?

The casino has got 24/7 support agents. They are accessible via email, live chat, and phone. We are going to provide the necessary contact info:

• Email: [email protected];
• Mobile (toll-free): 0800 279 7347.

Terms and Conditions to Keep in Mind

We have stated above those users who wish to play at Slots Heaven need to provide suitable documentation. Generally, customers will verify their accounts soon after registration. This way, when undergoing a Slots Heaven login process, they will be able to access all the site’s features. However, if they wish to withdraw before having done this, they will be prompted to submit all identifying documents.

This photographic proof of one’s identity includes:

• ID;
• Debit card (back and front) or bank statement;
• Utility bill.

The team recommends using email to send the documents over. However, it’s also possible to send them in physical format.

Apart from these identity verification measures, customers must comply with several essential rules. They must treat their on-site credit solely as a means of playing and wagering. Moreover, they must never grant access to a third-party or transfer any information that belongs strictly to the website. Users are also strictly forbidden from engaging in hate speech or using the site’s services for any defamatory reasons.

Slots Heaven casino offers the minimum necessary segregation of consumer funds. This means that in the event of insolvency, the funds of members aren’t protected.

Drawing Conclusions

Slots Heaven UK is a casino that needs an in-depth characterisation. When it comes to bonuses, players must know that if they have multiple offers, they will first activate the one they initially claimed. Then, the others will follow. The site offers quite a low number of gaming products and suppliers. While this might create a medium lacking in diversity, customers appreciate the selection of games available on the mobile app and desktop. The internal processing time takes up to three days but can be swifter for VIP players. One may retire funds only through methods that they had used before. The casino may ask the customer to switch to a different retirement method from time to time, though.

Furthermore, customer service representatives are quite helpful and easy to reach via live chat. From the security of funds standpoint, members are advised that Mansion, the parent company, will issue refunds wherever possible in the case of insolvency.

References:

• Datocapital.com – Mansion Europe Holdings
• Mansion Unveiled New Club Sponsor
• Mansion Gibraltar Limited, Most Responsible Online Gambling Operator Global 2018