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Overview

BGO Entertainment Limited owns the casino. The owner company has been on the market since 2011 and runs multiple online gaming platforms, such as Chilli, BGO, and Power Spins. The organisation gets its licencing from the Alderney and UK Gambling Commission.

On British territory, its services are regulated by the UK Gambling Act, issued in 2005.

Account management

All who want to register must use their own names and never act on behalf of somebody else. An eligible player must possess a valid payment method that belongs solely to them. They must have never been excluded  from a gambling club before. The information that the customer supplies in their registration form and anywhere else on the website has to be factually correct.

Duplicate accounts

Having a duplicate account will void bonus funds and all amounts they might have earned from such funds. Another consequence is the transfer of the player’s deposits to their primary account. The same procedure is in place for the users who cannot prove that they are of age.

KYC

Identity checks might take place from time to time. It is also likely that they will involve third-party agencies (this includes regulatory bodies).

The primary verification process one must undergo takes place upon registration. The customer has to provide identifying documentation, such as their ID, driver’s licence, or passport. Documentation will be emailed to support team.

Restrictions

Verification of a client’s financial situation and habits may result in their account being suspended (if their payment methods are suspicious in origin or Vegas Luck casino notices excessive spending).

Regardless of a player’s fitting the eligibility profile above, Vegas Luck casino might restrict their access on the website at its sole discretion.

The documentation that the player provides must be no older than three months.

Responsible gambling

It is possible to end one’s subscription by personal request. The customer will get a refund upon closure; however, they should know that Vegas Luck casino takes the liberty to deduct any amount they are entitled to as a result of debt.

The self-exclusion option is also available to clients who have got responsible gaming concerns. This will ban them from all BGO platforms, and should they create a new account during the self-exclusion period, the casino will go to lengths to suspend it.

Suppose someone who wishes to close their account has got an active bonus. In that case, they can complete the wagering requirement associated with it. Afterwards, they may receive the due reimbursement.

The club might freeze a customer subscription according to the terms that have been previously established.  This means that all player activity will be subject to restrictions, like the inability to play, wager, receive, or use bonuses. The house will discuss the issue with the user that led to the latter’s suspension in view of resuming their activity.

Privacy policy

This casino has appointed a Data Protection Officer (DPO). Customers can reach out to the DPO to address all inquiries and concerns regarding privacy regulations – the contact address is [email protected]

Data types

The site retrieves personal and aggregate information from the customer. The first category is comprised of identifying data, whereas the second is anonymous in nature. Personal information includes the credentials used for registration, all documentation that attests to the accuracy of said credentials, and financial information.

Third-party institutions

External companies might also play a role in the identification process. Opening an account will involve GB Group plc. and Identity Management Company. While this enterprise will clarify one’s financial background, it will not work with “credit score” concepts.

The bases that the casino retrieves one’s data include the player’s consent, the legal obligations of both user and clubhouse, and in the house’s commercial interest.

The functions (powered by third-party organisations) that one’s supplying of information include, but are not limited to, the following:

• Management of one’s account;
• Data analytics;
• IT support;
• Audit services;
• eCOGRA (an Alternate Dispute Resolution institution);
• Responsible gaming purposes.

The player’s rights

The customer can access their personal information, rectify it, or even object to the processing of their identifying traits. Exercise of one’s rights is feasible through contacting the DPO.

Accessing one’s information consists of requesting a copy of all records that Vegas Luck keeps of an individual. If the player objects to data processing, they may have their identity-related details erased. However, there is no guarantee that this will happen in the house needs the info in question for legal and regulatory ends.

Vegas Luck casino processes self-excluded users’ data to make statistics regarding people who deal with problem gambling. This can further sociological research into the issue.

Vegas Luck promo codes

After creating a valid account, one will qualify for the site’s welcome deal –a new user may spin the Mega Wheel and receive extra rounds on selected games. The website’s loyalty points are called ‘Diamonds’, which also work as an in-house currency; they are convertible to additional bonuses.

Wagering

The general wagering requirement for Vegas Luck bonus codes is 35 times the bonus funds. We must also mention the order in which one’s funds will be affected by the betting process.

When meeting the wagering requirements, the funds will be used as follows:

• Real cash bankroll;
• Pending earnings from the bonus;
• The Buy-In Balance;
• Main Balance;
• Bonus Funds.

One must also acknowledge that different game categories and individual products may contribute differently to the stake condition.

Irregular play & abuse

Accounts that were closed by one’s request and accounts that are suspicious of promotional abuse will not be able to complete their wagering requirements before closure. Abusive players will not even get a deposit refund, as established. If someone receives a reward due to a technological error, Vegas Luck casino may correct the issue by removing the funds from one’s bankroll.

Numerous activities qualify as offer abuse, e.g., wagering on low-weighted games and then shifting to high-weighted ones, using multiple accounts, or colluding with others.

Irregular play might cause bonus removal, too. This category comprises low-risk bets on table games, using VPNs, or employing applications and extensions that could increase one’s odds while playing.

Less well-known rules

Promotions cannot be used in conjunction. The sole exception is a situation where the customer enters the loyalty scheme while having an active offer.

Promotion abuse might have an additional consequence: the house may deduct the amounts the abuser owes to it.

Payment methods

The minimum limit for deposits and cashout is £10. The acceptable deposit methods at Vegas Luck casino are Visa, Mastercard, Maestro, Paypal, Skrill Moneybookers, Neteller, Paysafecard, Instant Payments Citadel.

Withdrawals

Withdrawals will generally be processed through Visa, Mastercard, Maestro, Skrill Moneybookers, Wire Transfer, PayPal and Instant Payments Citadel. The final name on the list started out in 2000, in Vancouver, Canada.

Fees & processing

Regarding withdrawals, it is notable that Vegas Luck casino does not impose fees on one’s transactions. There is no maximum cashout limit; withdrawals over £10000 will be processed through Wire Transfer.

Internal processing is instant; each payment institution might take a few days to fully process the withdrawal request, though.

Gaming options

The casino hosts more than 890 titles. We ought to mention slots, jackpot games, daily jackpots, casino games (Roulette, Blackjack, Baccarat, Pontoon), and live titles. The companies that offer their services to Vegas Luck are NetEnt, Inspired Gaming, Eyecon, Ash Gaming, Realistic Games, Iron Dog, iSoftbet, Microgaming, Playtech, IGT, and Blueprint Gaming.

Out of the numerous NetEnt products, we must mention Finn and the Swirly Spin, Starburst, and Gonzo’s Quest.

Partnership with Playtech

Playtech is a software company launched in 1999, which is registered with the London Stock Exchange. The company has offices in 19 countries and 5900 employees. According to Playtech’s branch, Income’s website, they signed a partnership contract with BGO Entertainment in 2012, and most gaming applications at Vegas Luck belong to this provider.

Out of this array of products, we name Geisha Story, Eternal Lady, and Age of Gods series.

Support

Vegas Luck has got an in-house support team.

Before proceeding further, we must mention that “in-house customer support” refers to a team of directly hired agents. This mention is necessary because many organisations use external companies’ services to provide support to customers. As such, this is a positive aspect of our Vegas Luck review.

Support methods

The customer service team operates on live chat and email. The electronic address one needs to reach out to is [email protected] Clients also have access to an on-website form that they can complete with the specific issue they wish to discuss. They may select the topic too, which ranges from Vegas Luck promo codes to technical issues encountered while gaming.

Unfortunately, if one has a question, the only option available is email. The casino does not have support services operating over the phone, and live chat assistance is not available at all times, which can be a disadvantage for players that have urgent issues.

Conclusion

Vegas Luck UK might restrict one’s access, even if they fit the eligibility criteria to create an account, which is a negative aspect. The house collects the data of self-excluded players for statistical purposes, which is in line with Bgo’s focus on responsible play and a plus in our Vegas Luck review.

Promotional abuse is forbidden, and if a member violates these terms, the casino can deduct funds from his account as a penalty, which might help create a safer environment for players – collusion will be far less likely. Amongst the payment options available, the user can deposit with Instant Payments Citadel that will process the transaction instantaneously.

Unfortunately, the support team is available via email address only, even though there is a live chat button. This might confuse the player and create false expectations.