Casilando UK: Review & Promotions | May 2022

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Casilando 101

Casilando casino UK gets its licence from the UKGC and the Swedish Gambling Authority. It is part of Branders Partners and runs on the Whitehat platform.

Whitehat has recently signed a contract of partnership with Penn National Gaming, a US operator which provides help in the management of player accounts.

Registration Requirements

To sign up for a Casilando account, one has to follow these steps:

1. Provide the email address, desired username, and password (at least 8 characters, one capital letter, and a digit);
2. Type in information such as full name, residence, phone number, date of birth;
3. Open the activation email sent by the casino and follow the link it includes.

Documentation requests do not appear as pop-ups; however, there is an Account Verification section on the user’s profile. Once they access it, they learn that proof of ID and address is mandatory.

The user agrees to the credential checks that Casilando casino UK run. Also, unsuccessful verification may result in the suspension of one’s account. These check-up procedures aim to verify the member’s email and age. Suppose the player is unable to prove that they are of age, their subscription risks closure or suspension. Moreover, their deposited funds will get a refund. Third-party authorities, including legal guardians, may be contacted by the house in this event.

Adjacent institutions might have a degree of involvement in the verification process.

Terms and Conditions: Overview and Particulars

Aside from verifications of identity, one should know more about Casilando’s terms. For instance, the website functions according to no warranty policy. That means that Casilando casino takes no responsibility for bugs or other likely mishaps.

Promotional Rules

There can only be one promotion per person, IP, or household. There are offers comprising a number of extra spins. Using them on a game means that they may not be claimed back – the playing process is irreversible. Generally, earnings from this bonus type go up to £100.

Casilando bonus codes include promotional coupons. Like other bonuses, they have got wagering requirements. It is of note that one may claim only one coupon in a 24-hour timeframe. They cannot be used at the same time as other promotions. Also, bonus funds are subject to cancellation if the user breaches the Terms of Use.

Loyalty Points (LP)

The user will gain points for every £10 that they wager. The amount earned varies by game category. As such:

• Wagering on Slots and Scratchcards amounts to 2 points;
• Bingo and Video Poker – 1 point
• Blackjack – 0.50
• Roulette – 0.25

Jackpots

Progressive jackpots are subject to Casilando’s validation procedure. The house’s decision is final in these situations.

Should two jackpots be won roughly at the same time, the team will commence an investigation. The user who is proven to have gained the jackpot first will receive its contents. If the two players win at the same time, the amount will be split between them. A sum exceeding £250,000 will be paid in instalments over 30 days.

Payments: How-To

Accepted methods

One can deposit to Casilando casino UK via Visa, Mastercard, Maestro, PayPal, Skrill Moneybookers, Neteller, Paysafecard, Bank Transfer, and Trustly.

Withdrawals are possible the same methods and according to live chat, one can cash out up top £25,000 per week. The processing payout will last somewhere between 24 hours to 48 hours.

Limitations

The player may deposit at least £20. Withdrawals stand at a minimum of £20. If someone wants to withdraw a balance lower than that, they can do so with the help of Customer Support.

Miscellaneous

Reaching Out to Support

Casilando casino UK has got a live chat that functions on a 24/7 basis. It is also possible to contact the support team at [email protected] The same contacts are available for complaints. An advisor, the Support Host, will evaluate the problem.

What to look forward to at Casilando casino

These are some of the features of Casilando casino that you can look forward to:

• Licenses: Casilando casino a UKGC (UK Gambling Commission) and a Swedish Gambling Authority license. Thanks to this dual licence, players can be sure that they are dealing with a reputable provider.
• Variety of payment methods: Deposits at Casilando casino are possible via Visa, Neteller, Maestro, PayPal, Mastercard Skrill, Moneybookers, bank transfer, Paysafecard, and Trustly. Withdrawals can be made using the same methods.
• Large games catalogue: At Casilando, you can expect 1,500 games from renowned software developers, including blackjack, baccarat, classic slots, bingo, live casino, jackpots, roulette, mobile games, slot machines, scratch cards, video poker and table games.

Casilando casino flaws but not dealbreakers

Every online casino also has its weak points, including Casilando casino. Don’t worry, they aren’t dealbreakers:

• No hotline: Casilando casino has a live chat function that works 24/7. You can also contact the support team via [email protected] However, there is currently no phone number for players from the UK to call with questions.
• Unclear verification process: Requests to submit documents are unfortunately not displayed as pop-up windows. These options are somewhat hidden. In the user’s profile you can find an account verification function. Only once players access it will they see that showing an ID and address is mandatory.

What Casilando casino is great for

Casilando casino is particularly suitable for regular players, as they can collect loyalty points for every game played there:

• Users receive points for a stake.
• The number of points earned varies depending on the game category. Bets placed on slot machines and scratch cards earn 2 points, bingo and video poker 1 point, blackjack 0.5 points and roulette 0.25 points.
• The minimum amount of loyalty points per day is 250. This minimum amount has the value of £1. This is then credited to the casino account.

Is Casilando casino the best choice for you?

If security is very important to you, Casilando casino is a good choice as it is licensed by two well-known gambling authorities. You also get a wide selection of the most diverse games, so there is guaranteed to be something for everyone. However, if you prefer to talk to real people when you have a question, you might be disappointed. There is currently only a live chat and email option for customer support. Last but not least, playing at this provider can be a great way for regular players to earn loyalty points.

References:

• https://www.businesswire.com/news/home/20191202005307/en/White-Hat-Gaming-Ltd-Signs-Multi-state-Platform-Agreement-With-Penn-National-Gaming-Inc. – White Hat Gaming Ltd Signs Multi-state Platform Agreement With Penn National Gaming, Inc.