Horizons Casino London - Expert Review
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Are you looking for a casino in London that mixes fun, convenience, and excitement? If yes, check out our newest Horizons Casino review for 2024. Many of our experts took some days off to visit Leicester Square, where Horizons Casino is located.
This Horizons Casino review will cover everything you need to know from A to Z: games, atmosphere, and Horizons Casino’s services. We’ll give you an inside look from 16 gaming tables to 20 slot machines based on our experience with this top-tier land-based London casino.
Whether you’re a casual gamer or a high-roller, this review will help you deduce if Horizons is the right place for you.
Horizons Casino Ratings
| Overall rating | 4.2 |
| Slot machines | 4.5/5 |
| Casino games | 4/5 |
| Staff & Service | 3.5/5 |
| Loyalty & Rewards | 5/5 |
| Casino atmosphere | 3.5/5 |
| House rules | 4.5/5 |
| Players feedback | 4.7/5 |
| Operator | 4/5 |
Table of content
On this page
- Horizons Casino Ratings
- What’s in Horizons Casino London?
- Slot Machines – 4.5/5
- Casino Games – 4/5
- Staff & Service – 3.5/5
- Loyalty & Rewards – 5/5
- Casino atmosphere – 3.5/5
- House rules (T&Cs) – 4.5/5
- Players feedback – 4.7/5
- Operator – 4/5
- Who are the top competitors of Horizons Casino London?
- Highest and lowest points of the Horizons Casino London
- Is the Horizons your best place to play?
What’s in Horizons Casino London?
We visited the Horizons ourselves to be able to answer this question accurately. By testing various parameters right on the premises, our Horizons Casino review improves a player’s understanding of the services available.
How and when our tests unfolded
- Date of visit: 12/09/2023
- Time of visit: 14h – 16h
- Initial bankroll: £200
- Money spent otherwise: £100
- What we played: Roulette, blackjack, slots
- Final bankroll: £0
- Next visit: 12/04/2024
What we tested
The entire testing process for local London casinos was based on our experience with online casino reviews. We applied for membership before checking the slots and games variety at the Horizons Casino London.
While playing IGT slots for money, we evaluated our interaction with the casino staff to see how they would react when pressed with our newcomer-like questions.
Our lunch break then served as a testing ground for the restaurant.
Our expert interpretation of the house rules, loyalty programs and player feedback completes the analysis.
What we found
| Address | Queens House, 1 Leicester Square, London |
| Open hours | 12:00 pm – 6:00 am. |
| Membership | Not required |
| Minimum age | 18 |
| ID checks | Yes, challenge 21 policy |
| Game types | American roulette, blackjack, baccarat, slots, three-card poker |
| Tables | 16 |
| Slot machines | 20 |
| Touchpad electronic roulette | Yes |
| Payment | Cash, cheque, debit card |
| Average betting range | £1 – £10,000 |
| Free drinks | Yes |
| Restaurant | Yes |
| Hotel | No |
| Poker tournaments | No |
The Horizons Casino Review Process
When we reviewed Horizons Casino, we followed a detailed process to ensure you get the most accurate and honest overview. So, the most essential aspect that helped us offer you this Horizons Casino review today is that we visited this casino ourselves, and we tested everything from the slot machines and table games up to drinks, foods, overall customer service, waiters, look and feel, etc. Additionally, our London Casino experts evaluated in-depth factors like betting limits and how easy it is to interact with the staff. We even checked those tiny details like ID checks, payment methods, and how well the casino follows safety rules.
So, overall, we didn’t focus just on games and gambling-related activities; we tried to offer you the whole experience from the moment you walked into Horizons to the moment you cashed out.
Detailed Horizons Review Process:
- Background Check Phase: We checked to see if the Horizons come with approval from UKGC. It has, which means that everything they do is legal and trustworthy.
- On-Site Visit: On 12 September 2023, we checked in like regular customers (remember that this was an anonymous visit). We spent almost £200 and stayed for a few hours. We checked and played slot machines, Roulette, and especially Blackjack during our stay. However, this wasn’t the only visit because we planned to return on 12 April 2024.
- Actual Experience: During our experience with the Horizons Casino in London, we went through multiple activities such as testing the food and drinks, engaging with the staff, measuring the overall level of enjoyment based on customer feedback, etc. Additionally, we spent our initial bankroll mostly on blackjack. Still, we tested every slot machine, roulette, and other gambling activity to measure the exact betting range, the types of players that usually frequent those tables, etc.
- In-Depth Analysis: We didn’t just enjoy our time at Horizons like regular players. On the contrary, we analysed critical aspects like the availability of payment methods, whether you need a membership to enter Horizons, the types of foods and games, betting, the environment, and so on. Remember that when we test those aspects, we test it from the perspective of a casino expert, not a regular customer.
- Market Comparison: To boost accuracy and help you form an opinion, we compared this land-based casino with other attractive London sites we visited. Read them all because we tried to give the most accurate and unbiased information.
- Continuous Assessment: Because we enjoy visiting the best London casinos and want to make KingCasinoBonus your best tool regarding gambling knowledge, we aim to constantly see the place we review every six months or so. Based on our experience, we do this because land-based casinos make changes almost every week, like adding new slots, changing the dress code, etc. Don’t worry, we will inform you.
Visits Comparison to Horizons Casino London
| Reviewed Aspects | First Visit: 12.09.23 | Last Visit: 12.04.24 | Changes |
|---|---|---|---|
| Time of Visit | 13:00-17:00 | 14:33-22:52 | It’s a day vs. night showdown. If you like the atmosphere and not just professional gambling, try visiting the place at night. |
| Initial Bankroll | £200 | £200 | We took the same amount with us to see if the experience changed. No, we were pleased with each visit. |
| Games Played | Mostly blackjack, slots, roulette. | Roulette, slots, baccarat and three-card poker. | On our last visit, we wanted to check the overall vibe of the three-card poker room. |
| Final Bankroll | £100 | £0 | We spent the previous visit trying to taste some new cocktails. |
| Slot Machines | Nothing changed | Nothing changed | We were impressed to see that the staff constantly cleaned the machines. |
| Table Games | Nothing changed | Nothing Changed | n/a |
| Staff & Service Quality | On our first visit, the staff was friendly, accessible to all customers, informative, and ready for you. | However, on our second visit, the staff changed; some were exhausted and rude. Still, they helped us quickly. | There were too many customers on our second visit at night, and the traffic was high. |
| Food & Drinks | High-quality food by Arturo Granato but without Saag Aloo. | We ate some of the best Saag Aloo on the last visit. | On the second visit, they added the best dish, Saag Aloo. We hope they continue serving this dish constantly because it’s simple. |
| Casino Atmosphere | The casino atmosphere was average on the first visit because many UK players were at work then. | However, our last visit was at night. Horizons was full of players, and the overall vibe exceeded our expectations. | Few staff members were overwhelmed by the higher traffic of players. |
| Security | The overall security was average, with security cameras all over the place and thoroughly placed security guards. | Nothing changed. | The security at Horizons is within UK industry standards. |
| Membership Experience | Open door policy | Open door policy | One of our members looked younger than 21, so the security agents asked for ID, and that’s it. |
| Loyalty | Multi-leveled Loyalty system based on cards. | No changes occurred. | n/a |
| Parking | The parking isn’t free for regular customers. | Nothing changed | n/a |
| Overall Rating | 4.2 | 4.2 | The only significant change was that they added Saag Aloo to their menu. |
Slot Machines – 4.5/5
With 20 physical slot machines from UK-favourite providers, the Horizons is just within the industry standard. The games are mainly the ones you’ll find at any UK local casino, so adding a third provider would have been welcome.
Slots we played at the Horizons Casino London
| Slot machine | Payout rate | Minimum bet | Maximum bet |
|---|---|---|---|
| Book of Ra Deluxe | 95.5% | £0.4 | £40 |
| Golden Scarabs | 95% | £0.1 | £60 |
| Wolf Run | 94.98% | £0.4 | £40 |
| Cats | 94.93% | £0.2 | £10 |
Maximum bet limits for land-based slot machines can be subject to change. This also applies to online slot sites.
How many slot machines does the Horizons casino have?
You’ll find 20 slot machines on the premises, and although the variety may seem limited, each machine has around 15-20 slot games, so we’re talking about a few hundred titles.
Do the slot machines accept coins?
You’re betting on the newest Dominator (Novomatic) and Crystal Dual (IGT) machines which no longer accept coins.
If you want to cash out your slot winnings, press the relevant button on the screen, and the machine will print your payout ticket. Take it to the desk to receive your cash.
Slot machine providers
- Novomatic
- IGT
Local progressive jackpots
Every slot machine at the Horizons Casino London has its own jackpot ranging from £4,000 to £10,000. This, however, should not be confused with the local linked progressive jackpot of up to £20,000 shared by all the machines in the casino.
Casino Games – 4/5
The Horizons Casino has 16 gaming tables, which is lower than what we’re accustomed to see in London.
The standard bet limits suit most budgets, while high-rollers may benefit from increased limits in the private gaming room. Still, European roulette tables are missing.
Game types offered at the Horizons Casino London
- American roulette
- Touchpad electronic roulette
- Blackjack
- Three Card Poker
- Baccarat
Betting limits
| Game | Minimum bet | Maximum bet |
| American roulette | £2 – £5 | £300 – £500 |
| Blackjack | £5 – £25 | £1,000 – £3,000 |
| Baccarat | £10 | £15,000 |
| Three Card Poker | £5 | £1,000 |
As you can see, minimum bets for roulette and blackjack range between specific values, so minimum bet limits differ from one table to the next.
The limit for even money roulette wagers is £10,000 across all tables. Different blackjack variants like 21+3 or Super Pairs allow bets of up to £200.
The easiest way blackjack high-rollers can attain higher betting limits is by registering on real money blackjack casino sites.
Does Horizons Casino London host poker tournaments?
Sadly, no cash games or poker tournaments are available.
The only poker variant you get to play is Three Card Poker. Downsides are evident, but on the positive side, such poker games may offer a chance at jackpots exceeding £20,000.
Staff & Service – 3.5/5
We did not face the arrogant staff some players have complained about in their reviews. Instead, the dealers, waiters and bartenders were very polite and attentive to make our visit to the Horizons Casino London the best possible experience.
However, rating the quality of the staff doesn’t tell the story of how we review.
Food & Drinks
The restaurant within the casino premises is not exactly the place to take your significant other out, but rather a spot to grab a quick bite.
It serves Asian dishes, as well as classic Western cuisine, and chef Arturo Granato is the one making sure the bar snacks are of superior quality.
The restaurant is open from 5:30 p.m. to 11:00 p.m., but you may still be able to order food at the bar outside these hours.
Horizons Casino menu highlights
- Sweet potato fries with aioli – £4.00
- Korean fried chicken wings – £8.00
- Fried calamari – £8.50
- Singapore noodles – £10.00
- Horizons Cheeseburger and fries – £12.00
- Rib-eye beef steak – £18.50
Prices for soft drinks start at £2-£3, while the most sophisticated cocktails cost around £10. The most expensive option at the bar is the Dom Perignon champagne, tagged at £180 per bottle.
Does the Horizons offer free drinks?
Unlike most competitors around Leicester Square, the Horizons treats its players with free drinks.
Parking
Sadly, there is no free parking for regular members or visitors. Only the highest loyalty tiers get free parking, and that is limited to 12 hours. If you come to visit by car, there’s a Q-park facility at walking distance from the venue.
Accommodation
The Horizons does not provide hotel services.
Hotels near the casino
- Premier Inn
- Hotel Indigo London
- Raddison Blu
- Victory House
Loyalty & Rewards – 5/5
A friendly manager explained all the intricacies of the loyalty program, and you can receive discounts of up to 50% with a Gold card. From this point of view, Horizons’ program is better than the Hippodrome, so it gets the maximum points from us.
How does the Horizons Casino London reward program work?
As a basic member, you start with a Ruby card, which enables you to collect points every time you spend on the games, food and drinks.
Your membership is reviewed once every 6 months and upgrades from one tier to the next are automatic.
The reward levels and associated rewards
| Membership tier | Points required to maintain tier | Discounts for food and drinks | Other rewards |
|---|---|---|---|
| Ruby | – | 10% | Complimentary beverages, birthday and Christmas offer |
| Bronze | 500 – 4,999 | 20% | Complimentary beverages, £50 free play on birthday and Christmas |
| Silver | 5,000 – 29,999 | 25% | Better point conversion rates, £150 free play on birthday and Christmas |
| Gold | 30,000 – 84,999 | 50% | 12 hours of parking, £250 free play on birthday and Christmas |
| Infinity | Invite-only | Invite-only | Invite-only |
How to register and benefit from the program
- When you become a member, ask for your Ruby card.
- You’ll be automatically enrolled once you get it.
- Remember to check your points balance toward the end of the 6 months after you receive your card. Otherwise, you may lose your loyalty status.
Casino atmosphere – 3.5/5
In our view, the Horizons Casino London is not classy enough at the interior to match its prime surroundings. It’s also lacking in terms of the events it provides, and it’s unclear whether you can organise a private party here.
View from the inside
On the way in, you almost feel like a VIP stepping on the red carpet, but as you walk into the casino, the nuances of red become too much, especially given the tight space.
It takes a while to get accustomed to the redness that covers almost everything: a red carpet, burgundy reddish walls, red-faced punters at the bar and red details and decorations all over.
Design experience
A player visiting from the Hippodrome may be shocked by the contrasting view, and may even consider the design and atmosphere at Horizons kitsch.
We won’t go that far, but we have to politely ask the management of Horizons Casino London to somehow tone the red down.
Location and surroundings
The Horizons Casino London is a 1 minute walking distance from Leicester Square, in a beautiful area of the capital. Should the atmosphere in the venue put you off, you have the liberty to choose another casino in the proximity.
If you seek a more elevated form of entertainment, close by you’ll find Her Majesty’s Theatre and the National Art Gallery. Don’t feel so cultural? Giggle the evening away at The Comedy Store.
Events and attractions at the Horizon Casino London
The main events here seem to centre around drinking, although gaming tournaments are held from time to time.
Promotions are running almost every evening down at the bar, which may be the reason why the place gets so full:
- You get discounts and special prices for specific beverages on different days of the week.
- Mondays are for the half-priced cocktails, Wednesdays are for gin, and Fridays for prosecco and beer.
Horizons Casino Sports Lounge
The Sports Lounge brings sports fans together. There are 4 large screens where you can sit and watch your favourite games for free.
House rules (T&Cs) – 4.5/5
Reading the rules of the Horizons Casino London led us to conclude we’re dealing with a fair operator that strives to integrate players’ feedback. A brief rundown of the T&Cs will convince you that no rules standout as too restrictive. Quite the opposite, and the practically non-existent dress code is the best proof.
However, unlike most neighbouring casinos, the Hippodrome does not have a 24/7 schedule.
When is the Horizons Casino London open?
Previously, the Horizons was known as a 24/7 facility. The new opening hours are 12:00 pm – 6:00 am.
Is there an entry fee?
The casino operates an open door policy, with no entry or membership fee for patrons over the legal age. Challenge 21 is in operation as well, so if you look under 21, you’ll be asked to show ID.
Horizons Casino membership details
- The Horizons membership is the basis for the Rewards program.
- Becoming a verified member means your transactions will no longer be limited to £1,500.
- Your membership card also functions like an entry pass to the casino.
- To get yours, go to the Reception Desk and make sure you bring some photographic ID.
- Complete the form with your details and you’re good to go.
Be aware that your Horizons membership is unique to you. Sharing it with another player may lead to both of you being banned from visiting again.
Dress code
The Horizons Casino London is probably the least restrictive local casino in terms of what you wear. Casual attire like jeans and a simple T-shirt is permitted as long as it is not offensive to anyone.
At the time of our visit, most people inside were dressed like this, but the Terms and Conditions insist you may be refused entry if you’re not appropriately dressed.
Sportswear and football shirts are considered inappropriate.
Standout rules at the casino
- The casino has zero tolerance for the possession, request or offering of illegal drugs.
- Slots’ and electronic roulettes’ payout tickets expire after 60 days.
- You are not allowed to use your phone near the gaming machines.
- The staff is appointed to check the validity of banknotes, most importantly foreign currency.
Players feedback – 4.7/5
We checked to see what the players had to say about Horizons Casino in their reviews and found many compliments, but also a few negative points to consider.
Player-submitted reviews
Google – 4.4/5
On average, users who have submitted the 304 Google reviews share positive feelings, with the odd 1-star reviewer complaining of having lost money to the casino.
Tripadvisor – 5/5
With only 6 Tripadvisor ratings, the 5/5 rating is not so reliable. In any case, players on this platform say they’re pleased with the games and atmosphere.
Most common issues
- Confined space that gets overcrowded
- Limited discounts and freebies
- Tense interactions with the staff
- Some games are not available
Operator – 4/5
Background checks on the company that owns the Horizons have led us to lower the Operator rating 1 point. The company is unknown internationally, and it only manages 1 other UK casino.
Who owns the Horizons Casino?
Mayfair Casino Ltd. owns Horizons Casino London. The company acquired the property formerly known as Napoleons Casino in 2019, refurbished it, and relaunched it in 2020 as Horizons Casino.
Other casinos by the same operator
- The Clermont Club
Contact info
| Website | https://www.horizonscasino.com/ |
| Email address | [email protected] |
| Telephone number | +44 (0) 207 494 3126 |
Who are the top competitors of Horizons Casino London?
Now that the rating for Horizons Casino is ready, it’s time to see how the casino fares when compared to its top competitors.
The Horizons vs The Sportsman Casino
- Both have an equal number of slot machines, 20.
- The Sportsman has one extra live gaming table.
- Dress codes are relaxed at both operators.
- Our personal opinion is that the Sportsman Casino boasts a more elegant atmosphere.
The Sportsman Casino has an advantage
While the comparison may seem to end in a draw, we have a discerning factor: the operating company. Based on its size alone and affiliation with Caesars Entertainment, Metropolitan Gaming, owner of the Sportsman, is more trustworthy than Mayfair Casino Ltd.
The Horizons vs Grosvenor the Rialto
- Horizons has a similar collection of slots, although more numerous.
- Grosvenor the Rialto is undoubtedly the more elegant venue.
- Horizons works on a limited schedule, while the Rialto is 24/7.
- Both casinos have a Sports lounge where you can watch the day’s matches.
The Rialto Casino is better for events
Grosvenor the Rialto Casino provides a more diverse events and entertainment options. The live music, comedy shows and console gaming tournaments appeal more than Horizons’ drink promotions.
What sets the Horizons Casino apart from its competitors?
Horizons is the least exclusive of London’s high-end local casinos, as it welcomes in players without much fuss about what they wear. Admission to the loyalty program is just as easy.
Highest and lowest points of the Horizons Casino London
Highest
- Maximum permitted number of slot machines
- Excellent multi-tiered loyalty program with discounts up to 50%
- Jeans-friendly casino
Lowest
- Outdated design
- Limited variety of table games
- No cash poker games
Is the Horizons your best place to play?
The Horizon’s most relaxed dress code makes it the best London casino for players who would never wear a jacket when they play.