Hello Casino Review 2023 (UK)

How Our Experts Evaluate & Rate Hello Casino | Complete Review

Gaming sites reviews have long been a de-facto platform for the promotion of the brands rather than a way for readers to get honest appraisals. We aim to change that by avoiding cursory reviews that blindly present the company in a positive light.

Our hands-on approach involves analyses of different aspects of the operator conducted by experienced former players and gaming experts. Our methodology entails direct engagement with the operator – conducting payments, playing games, or communicating with a support host – in order to give readers a candid and reliable Hello Casino review.

Hello Casino Overview | Our Reviewer's Findings

Method for Ensuring Data Accuracy

Hello Casino Registration Process Preview

Hello Casino Look & Feel 4 /5

The operator’s website feels convenient for use on a desktop PC, laptop, and on mobile. The interface and layout follow familiar design patterns where the games are categorised based on their type and special features.

The layout and design style, the game categorisation, and quick links allow for effortless handling on every device or system.

How to Complete the Hello Casino Login Process?

1. Open the operator’s website on your device.
2. Check the available Hello Casino bonuses.
3. Click the ‘Sign Up’ button to open the registration form.
4. The first step is to provide your name and date of birth and select a country.
5. Click ‘Continue’ and provide your email, phone, and address.
6. Click ‘Continue’ again, create a unique username and password, select currency, and confirm you are 18 or older.
7. Click ‘Sign Up’ and log into your account.

How to Verify Hello Casino Account?

1. Sign in and go to your account.
2. Once in your account, find the document upload page.
3. Provide all required documents to confirm your name, email, address, and related personal details.
4. Wait for the operator to process and confirm the accuracy of your documents.

KYC Documents

• Copy of passport, ID card, or driver’s license
• Proof of address
• Bank statements
• Photocopy of credit card or other payment method

KYC documents necessary to verify your identity can vary depending on what the operator needs to confirm. A bank statement, proof of address, and a copy of an ID document are the three most common documents for KYC verification.

How to Close Hello Casino Account?

1. Log into your account.
2. Choose a suitable contact option, such as live chat or email.
3. Notify the customer support team of your desire to close your account.
4. Wait for a support agent to process and confirm your request.

Any Hello Casino bonuses will be forfeited after the completion of this process.

Hello Casino Desktop Preview

You should experience no lags or delays when using the platform on Chrome, Mozilla, Opera, or another desktop browser. The game menus load instantly, while the games themselves may take a few seconds to start.

The layout is a standard one. You have the game menus listed horizontally in the header. The terms and conditions, privacy policy, responsible gaming tools, promo terms, and related details are at the footer.

You will see a dropdown menu on the right-hand side of your screen where you can visit useful pages related to payments, security, bonuses and promotions, and customer support. The games are sectioned into separate tabs for jackpot games, slots, table games, live dealer games, etc.

Hello Casino Mobile Preview

The platform’s gaming content works with every mobile system, including Android and iOS, despite the absence of a native mobile application. There is no app for mobile or desktop use, meaning you need a web browser like Chrome or Mozilla to engage in mobile play.

Mobile play via a browser has some disadvantages compared to using an application, such as reliance on a stable browser and a limited game selection. But apart from that, the web-based mobile version tested by our Hello Casino review offers the same level of functionality and ease of handling as the desktop version.

Hello Casino Slot Games 5 /5

Every slot enthusiast will feel at home with this operator. The platform’s slot inventory is the best aspect of its gaming menu. With around 1900 titles, the number of slots is high above the minimum of 500 slots we usually look for to deem a casino a worthy slots provider.

Slot developers have modernised the concept of slot gaming with various themes, mechanics and unique symbols and features. For that reason, the casino has created multiple slot menus, including categories for jackpot slots, classic slots, slots using the Megaways pay mechanics, games with Drops & Wins bonuses, and so on.

The downside is that there is no demo mode option, and the slot cards do not provide additional information about the games’ pay lines, betting limits, or special symbols or features.

Best Hello Casino Slots

1. Book of Dead
2. Money Train 3
3. Immortal Romance
4. Starburst
5. Wanted Dead or a Wild
6. Eye of Horus
7. Big Bass Splash
8. Legacy of Dead
9. Gates of Olympus
10. Gonzo’s Quest

These 10 slots make up a narrowed down list of dozens of slots valued for their inventive gameplay style, themes, symbols, and payouts. There are still many popular slots missing on this list that you will find in the operator’s game menu.

A few honourable mentions are Reactoonz, Money Train, Money Train 2, and Buffalo King Megaways. Then again, some popular slots and slot providers, like The Dog House, Sweet Bonanza, and Quickspin, are missing.

Slots Game Types

• Video Slots: 1000+
• Jackpot Slots: 80+
• Classic Slots: 600+
• Megaways: 60+
• Slingo: 20+

These are pretty standard slot menus you will likely find at any online gaming operator with a goal of attracting slot fans. What is above standard is the number of games you will find in each category.

However, some things are below standard. These include the lack of information about the game on the game icon and the absence of a demo mode.

Slots

Jackpots

Classic Slots

Slingo

Hello Casino Live Casino 5 /5

There are around 350 games listed in the live dealer tab. Blackjack and roulette present the biggest selection, with multiple variants of these classic table games. You can expect high-quality live-streamed sessions since the operator collaborates with Pragmatic Play and Evolution.

You will also find baccarat, craps, and poker tables, alongside a handful of game shows and alternative live games, including Monopoly Live, Gonzo’s Treasure Hunt, and Crazy Time.

Live casino

Roulette

Baccarat

Blackjack

Table games

Video Poker

Hello Casino Roulette Games

Hello Casino Blackjack Games

Hello Casino Baccarat Games

Hello Casino Table Games

• Blackjack
• Roulette
• Baccarat
• Poker
• Solitaire

The choice of the automated table games is a far cry from the versatility of the slots catalogue. There are only several dozen RNG blackjack, roulette, baccarat, and poker games, plus a small collection of alternative games like craps and bingo. Another popular gaming item that is missing is video poker.

The RNG-based table games also don’t have a demo mode. But the good thing is you will be able to find tables consistent with your budget. Whether you’re a high-roller or a casual, low-budget player, you can find a table that fits your style.

Hello Casino Payments 3.9 /5

Payment	Min deposit	Max deposit	min withdrawal	Max withdrawal	Withdrawal time
	£10	£250	N/A	N/A	N/A
	£10	£7500	£10	£2500	1-3 days
	£10	£7500	£10	£2500	1-3 days
	£10	£7500	N/A	N/A	N/A
	£10	£7500	£10	£2500	Instant
	£10	£7500	N/A	N/A	N/A
	£10	£7500	£10	£2500	Instant
	£10	£7500	£10	£2500	1-3 days
	£10	£7500	£10	£2500	Instant
	£10	£7500	£10	£2500	Instant
	£10	£7500	£10	£2500	3-5 days
	£10	£7500	£10	£2500	2 days

Hello Casino Deposit Process

1. The first step is to sign up and verify your account.
2. Next, go to the cashier or click ‘Deposit’.
3. Choose your payment method and enter a deposit amount of at least £10.
4. Wait for the operator to approve your payment.

What is the Hello Casino Minimum Deposit?

The smallest amount you can deposit in your balance is £10. This applies to all methods.

Hello Casino Withdrawal Process

1. Log into your account.
2. Go to the cashier and select the withdrawal option.
3. Choose a withdrawal method and enter your amount.
4. Submit necessary verification details.
5. Wait for the operator to review the withdrawal.

Withdrawing money from your account is simple as it follows almost the exact same process as depositing. The security and identity checks the operator performs for withdrawals are the main difference between the deposit-withdraw process.

These checks can delay the transaction for several days, depending on whether the platform encounters any issues with unverified information, uncompleted bonus terms, or related problems.

Hello Casino Withdrawal Time

The length of the withdrawal-processing procedure can depend on what type of payment service you use. If you use bank cards, bank transfers, or another conventional bank-based transaction service, it can be a few days before all checks are complete.

Reasons for Hello Casino Payout Problems

• You have not provided all necessary account verification information
• You do not have enough funds on your balance
• The withdrawal amount is above the permitted daily, weekly, and monthly limit
• Security checks by the operator or payment provider/bank can delay the process
• Incomplete wagering of Hello Casino bonuses

Hello Casino Fees

The operator will not charge you any fees for standard deposit/withdrawal requests. However, you may want to speak with a support assistant and inquire about particulars related to certain payments and whether in some instances, the casino will charge a small transaction commission.

Hello Casino Payments

Hello Casino Licensing & Security 4.5 /5

The brand is part of the esteemed iGaming company White Hat Gaming and is held to the highest standards. It holds two licenses, one from the UK Gambling Commission and another from the Malta Gaming Authority. You can find more details about the company and licenses at the bottom of the home page.

MGA

MGA/B2C/370/2017

UK Gambling Commission

52894

Hello Casino is Legit?

Yes, this brand is as safe and secure as they get, as indicated by its dual license certificates, and focus on responsible gaming:

• UK Gambling Commission
• Malta Gaming Authority

The licenses are ample proof of the site’s legitimacy. Still, you can also count on a professional customer service department where you can seek immediate assistance if you have gambling problems and submit complaints knowing they will be thoroughly reviewed and addressed.

Is Hello Casino Safe?

The operator is safe and secure all around. It performs mandatory anti-money laundering and other routine security checks regularly. The platform also watchfully observes any suspicious activity and stays alert to potentially fraudulent behaviour with the help of the following:

• SSL encryption
• Gamstop
• Gamcare
• BeGamble Aware

Hello Casino customer service 4.5 /5

You can reach out to the platform’s support department via email or chat in real-time for instant assistance from a professional. White Hat Gaming maintains the requisite level of support across every brand under its management, and this brand is no exception.

The operator’s support agents respond in a timely fashion and provide useful assistance throughout the week. Direct communication is one way to seek support, but you can also resort to alternative support channels such as the platform’s FAQs page, complaints procedure, and ‘Responsible Gaming’ page.

How to Contact Hello Casino?

Direct communication is probably the best way to get an answer to a specific query. You can do that by contacting a customer support host in two ways: email or live chat.

You can send an email to [email protected] and expect a response within 24-48 hours. The live chat button is located in the bottom right or left corner, depending on whether you play on mobile or desktop.

The response time via live chat is very fast, with the support host usually replying in between 30 and 60 seconds.

How We Tested Customer Support?

Our Hello Casino review follows a tested method of evaluating the customer support department from every angle. We start by seeing the available channels for communication and how user-friendly the website is. Often, if the website is informative enough users won’t be compelled to seek live or phone support.

Then, we examine the quality of our interaction with the platform’s support agents and how fast and well they respond to queries. Lastly, we ensure that the platform offers adequate support for problem gamblers, i.e., responsible gaming support and that it has a proper complaints resolution procedure.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 24/7

Loyalty 3 /5

With this operator, you become a member of its loyalty club even before you make your first bet. Just register, verify your account, and deposit at least £10, and the operator will reward you with 500 loyalty points.

From there, you earn points for every £10 you wager. How many points you collect depends on how much you bet and what type of game you play.

For every £10 on roulette, you earn 0.25; for every £10 on blackjack, you earn 0.5 points; for every £10 on slots and scratch cards, you earn 2 points; and for every £10 on video poker, you earn 1 point.

Once you have at least 1000 points, you can redeem them for additional Hello Casino bonuses. One thousand points will earn you £5 in bonus money, and you can redeem up to 10000 points in a day.

Our Verdict

If you join Hello Casino, you will discover an extensive slot selection featuring over 1900 slots from Microgaming, NetEnt, and other reliable game developers. Moreover, you will make deposits using some of the most popular methods in the UK, like Skrill and Neteller.

Pros

• More than 1900 games from top-notch providers like Microgaming, Netent and Play’n Go.
• UK payment methods are available: UK players will be able to count on popular payment methods including Paysafecard, PayPal, Neteller, Skrill and Visa.
• The site offers live chat customer support 24 hours a day, 7 days a week.

Cons

• No telephone support
• Low maximum limit on withdrawal transactions.

What is Hello Casino Best For?

Hello Casino has a very comfortable gaming interface, and the site loads the games very well. There are several well-organised categories such as new games, live casino, slots, mega ways, jackpots, table games, Sligo, favourite games and by the provider. In addition, it also has a general game finder in case the player already has a game in mind for quicker access.

Why Join Hello Casino?

Having conducted this Hello Casino review, we can conclude that this gaming house has excellent positive qualities to offer to the UK audience, such as a vast game collection, varied payment methods and 24/7 support.