Playluck Casino UK is an online platform established owned by Infinite Visions. It provides tiles powered by Aspire Global International LTD and AG Communications Limited, which are fully licenced by the Malta Gaming Authority and UKGC.
Starting Out
Registration
First of all, new players have to create an account at Playluck Casino by following the next steps:
- Enter the Playluck Casino;
- Click the ‘Open Account’ button;
- Choose a suitable username and password;
- Complete the necessary personal details (including name, address, email, phone number).
Upon registration, users will be asked to provide proof of their identity to advance to the deposit-making stage. This implies sending a photo of either a photographic ID, driving licence, passport, birth certificate, bank statement or payslips, via the casino’s email address. Should any changes regarding registration details occur, players must update their information as soon as possible. If they don’t they risk being in breach of contract, and the site could terminate their account.
General terms about players’ accounts
Player accounts are intended for personal use only, and any funds deposited may only be used to play via the casino’s services. The site does not allow placing bets in an amount greater than the total amount deposited.
Accounts may not be used on behalf of another person, nor should more than one account be created for the same individual. Also, the platform takes no responsibility for any third-party accessing player accounts and shall not be liable for any losses incurred by users, as a result of such event.
If one fails to log in for 12 consecutive months, the account will soon be classified as a dormant. Should the inactivity period be longer than 30 months, the casino will automatically remit the remaining balance to the player, after deducting the necessary fees. To request withdrawal of any funds present in the account, users can log in at any time and contact the support team.
Users will be charged with a £5 maintenance fee every month, in the case of dormant accounts.
Playluck Casino Bonus Policy
Every now and then, Playluck Casino will offer special promotions such as first deposit bonuses, welcome packages (up to 4 deposits), no deposit spins, extra rounds (after first deposit), match bonuses and cashback bonuses. Most of these offers are targeted towards those who credit their account with more than £10. However, one must keep in mind that each bonus comes with its specific terms and conditions, which shall be read carefully before deciding to claim any of them.
For example, the welcome offer cannot be used in conjunction with any other bonus. The general requirement for this type of offer is to wager the bonus 35 times in 21 days before cashing out any winnings. Also, by claiming this type of offer, customers are not allowed to claim any other welcome bonus from brands owned by Aspire Global.
When it comes to no deposit spins, users should take into consideration the fact that they must be used within one day from the date when the offer was granted. If remaining unused, they will be automatically removed from the player’s account.
The same rules apply to bonus spins. Also, any winnings deducted from these spins must be wagered accordingly before cashing out.
Unless stated otherwise, all offers are available for 24 hours. Both bonuses and winnings deducted from them will be voided after 21 days of inactivity.
The site also has a loyalty program, comprised of three levels, which can be upgraded by collecting points. Most games offer 1 point for every £40 wagered when you play using your own balance.
The wagers placed before making a deposit will not count towards the wagering requirement until the player makes a deposit.
Games and Providers
Users can gamble on 700 games, such as slots, table games (Roulette, Blackjack, Poker, Baccarat), scratch cards and live titles. One can use the sorting options or the search bar to find the titles easier. These games are supplied by the following providers: Play’n Go, Netent, NeoGames, 2by2 Gaming, Red Tiger, NextGen, iSoftBet, Ainsworth, Microgaming, Pragmatic Play, Inspired Gaming, Lightning Box, Blueprint, JustForTheWin, Realistic, IGT, Evolution Gaming, Triple Edge Studios, IronDog, ELK Studios, Amaya, Thunderkick, Red Rake, High 5 Games, Pariplay, Rabcat, Green Tube, Playson, Fortune Factory Studios, Side City, Old Skool Studios, Reel Time Gaming, Edict, 1X2gaming, Skillzzgaming, Merkur, MahiGaming, Electric Elephant, Big Time Gaming, Betsoft, Stormcraft Studios, Sigma Gaming, Tom Horn Gaming, Fantasma Games, Foxium, InBet Games, SYNOT, Booming Games, GameArt, Habanero, Booongo, Gamomat, Gaming1, Oryx, Dream Tech, Betsense, Bally Wulff, Triple Profits Games, Nolimit City, Wazdan, Casino Technology, Quick Spin, OMI Gaming, Ezugi.
Bets placed on certain games, such as Video Poker, Roulette, Blackjack and others, will not count towards the rollover requirement for any Playluck Casino bonus.
Payment and Withdrawal Methods
Playluck Casino UK users can choose from a variety of payment methods, including Visa, MasterCard, Skrill, Skrill 1-Tap, Neteller, PayPal, AstroPay Card and Paysafecard.
Withdrawals can be made through the following methods: Visa, MasterCard, Skrill, Skrill 1-Tap, Neteller, PayPal, AstroPay Card.
The withdrawal amount is limited to £7000 per month, and requests are usually processed within 48 hours. Once the website has approved the withdrawal, funds are expected to reach customers within 0-5 working days, depending on the withdrawal method.
Withdrawals exceeding £2300 will subject players to additional verification procedures, such as proof of identity, age and place of residency.
Customer Support
Players can contact the support team via email ([email protected]) and live chat. The live chat is available seven days a week from 8:00 to 00:00. Alternatively, there is an FAQ section which covers a wide range of queries that customers might have.
Sometimes, users might encounter problems accessing the live chat. The only remaining way to contact support for urgent inquiries would be through email, which is inconvenient.
What to look forward to at Playluck Casino
Today, Playluck Casino is a top-tier operator whose service meets all the necessary requirements to ensure a next-level experience:
- Platform endorsed by two regulatory authorities: Both Playluck Casino’s security protocols and games were reviewed by the Malta Gaming Authority and the UK Gambling Commission.
- Almost all games are optimised: The operator applies adaptive technology, so that both its web portal and range of games can run smoothly on any mobile device.
- Relatively flexible terms: Fortunately, the implicit rollover is 35x, which means that the terms are in line with the industry average.
- It is supported by popular development companies: It has a game pool consisting of each of the most popular releases from major software providers such as Microgaming, Thunderkick, Pragmatic Play, Evolution Gaming, and Play’n GO, among others.
Playluck Casino flaws but not dealbreakers
Playluck Casino has everything you’re looking for, but you should also be aware of some flaws:
- Withdrawals usually take 3 to 5 days to process: Users will have to wait longer than average. No matter which payment method they use, withdrawals will be processed 72 hours after the request has been made.
- Help is not available 24/7: Customer service is subject to predetermined hours. Users may only request support from agents at certain times of the day.
- Quite low payout limits: When withdrawing a considerable amount of money from the account, users will have to withdraw the funds in parts as the maximum withdrawal limit is very low.
What Playluck Casino is great for
At Playluck Casino, there is a broad selection of live tables. In fact, this is one of the best offerings of titles run by real dealers. In total, there are over 110 variants to choose from.
Is Playluck Casino the best choice for you?
After taking a close look at their platform, we noticed that Playluck Casino has certain shortcomings such as lack of payment methods, no 24/7 support, and slow processing times for payouts. Still, the line-up of games is quite impressive as is the list of software providers. The rollover is also very adequate.
