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Overview

QueenPlay UK is a professional gambling site that belongs to Aspire Global International Ltd. This multinational business started out in 2005, in Sweden. Its main focus has always been creating a platform for various gambling activities. Currently, it hosts over 60 iGaming sites and aims to increase its revenue even further. Other brands related to this one are mr.play and Regent.

This online casino is licensed and regulated by the UKGC and Malta Gaming Authority. Therefore, it offers a wide range of responsible tools and ensure a safe gambling environment for all British customers.

Creating an account

To sign up, you will need to complete a short registration form. Here’s how to do it:

1. Click our offer’s button;
2. Press ‘Claim Here’;
3. Choose a username and password;
4. Complete details like your name, email address, home address, zip code and phone number;
5. Click ‘Open Account’.

Remember that you must provide complete and accurate information upon registration. Failure to do so might result in your account being closed.

The KYC policy

The registration process functions according to a strict Know Your Customer policy. As such, QueenPlay will most likely request verification documents from new users. Submitting the files can be done directly through ‘Documents Upload’, visible in the ‘My Account’ section. These are the necessary documents:

• Proof of ID: passport, driving licence, birth certificate;
• Proof of address: bank statement, utility bill.

You may also be asked to provide proof that the payment method used to deposit belongs to you. If you don’t upload them online, you can send the documents via email.

Claiming QueenPlay bonuses

When talking about QueenPlay bonuses, we refer both to fixed promotions, as well as to occasional ones. Their specifications are susceptible to modifications and, as mentioned, there are bonuses which function only during particular promotional timeframes. The casino has a welcome deal that belongs to the fixed promotions and appears as a pop-up immediately after registration.

Remember that players who have a pending withdrawal are not eligible to receive a welcome offer or any other promotions. The cashout request will remain pending until it has been processed and only after that the user can qualify for bonuses. If you have already claimed a bonus on other sites part of the Aspire Global company, you cannot claim one at QueenPlay.

General bonus rules

All QueenPlay bonuses will be granted as one per person, household, email address, phone number or payment method. Moreover, most of them need a minimum deposit to be claimed. Unless stated otherwise, this amount is £10.

In addition to that, bonuses come with specific wagering requirements. The general rollover condition is 35x the bonus amount. So, if you claim a £100 bonus, you must place bets equal to £3500 to unlock any bonus winnings. If the wagering is not met within 21 days of claiming the offer, the bonus and its related winnings will be forfeited.

The game collection

At QueenPlay UK, you will find more than 500 titles from various providers. Some of these are NetEnt, Microgaming, Red Tiger, IGT, Big Time Gaming, Play’n Go, Pragmatic Play, Blueprint, Thunderkick, Playson and many others.

The game collection is divided into three main sections:

• Casino
• Live casino
• Scratch cards

Some popular titles are Book of Dead, Fire Joker, Wolf Riches, Mystic Chief, Starburst and Rumble Rhino. You will also spot several jackpots and table games. The tables section has several versions of Blackjack, Roulette and Baccarat.

Live casino

The live dealer games are very diverse. You will spot more than 190 sessions. Here are the available options:

• Roulette
• Blackjack
• Poker
• Baccarat & Sic Bo
• Game shows

You may try out games like Lightning Roulette, Blackjack Party, Dream Catcher, Mega Ball, Gonzo’s Treasure Hunt  and Side Bet City. Bets start from £0.10 and may reach up to £10000 on selected titles.

The banking options

QueenPlay UK accepts various payment methods, such as Visa, Mastercard, Skrill, Trustly, Neteller, eco Payz, PayPal, MuchBetter, Paysafecard and many others.

The minimum amount you shall deposit in one go is £10. The same goes for the minimum withdrawal.

Generally, it will be possible to withdraw via the same method that was used for depositing. However, at this casino, players can cash out via Visa, Mastercard, Bank Transfer, Skrill, Skrill-1 Tap, Trustly, Neteller, eco Payz, PayPal, Rapid Transfer and AstroPay. Wire Transfer is a valid withdrawal method, but not compatible with making a deposit.

Withdrawal processing

When requesting a withdrawal, the processing time lasts around 48 hours. After that, the time when you will receive your funds varies according to the method used to cash out. Below we listed some examples:

• Debit cards: up to 6 days;
• Bank Transfer: 2-6 days;
• PayPal, Neteller, and Skrill: up to 2 days;
• EcoPayz: up to 4 days.

You will be notified by email when the cashout has been successfully processed. Due to regulatory reasons, the casino won’t allow players to cancel or reverses any withdrawals.

The support team

The Help section for QueenPlay UK contains an FAQ Page, with plenty of topics available. You may find information about QueenPlay bonuses, deposits, withdrawals and technical issues. Yet, in case of more complex queries or misunderstandings, you may contact the support team via the following options:

• Email: [email protected]
• Live chat

The team is online from 08:00 CET to 00:00 CET. However, there is no phone line available in case of urgent matters. While the live chat operators are responsive, the site’s loading time is quite slow and launching the chat facility itself poses an average waiting time of over 15 minutes.

Responsible gaming

QueenPlay UK has taken multiple measures to ensure that its users are playing responsibly. For instance, the Responsible Gaming section provides a self-assessment quiz. The player can complete the survey and according to his score, the site may determine if he has addictive tendencies. For instance, a player who finds themselves at risk may be presented with the option of calling the Problem Gambling Hotline. Besides this organisation, problem gamblers can turn to other authorities that offer advice.

Other responsible tools offered by the website include:

• Deposit limits
• Time outs
• Reality checks
• Session limits
• Self-exclusion
• Minor-restrictive tools

What to look forward to at QueenPlay casino

QueenPlay casino has the backing of a huge fan base, thanks to its well-integrated service and many qualities:

• Extensive line-up of table games and slots: It hosts a whole range of popular titles. There are many variants of each of the major categories, such as slots, blackjack, baccarat, poker, roulette and more.
• The best providers in the industry are present: From Microgaming to NetEnt, many of the best providers are associated with QueenPlay casino. There are also other well-known developers, such as Pragmatic Play, Quickspin, iSoftBet and others.
• Multiple different currencies to choose from: Transactions can be carried out in 10 different currencies, such as CAD, GBP, EUR, USD, CLP, INR, NZD and others.
• There are no fees and the minimum withdrawal limit is £10: Fortunately, players will not have to pay a fixed cash-out fee. Nor will it be necessary to accumulate a large amount of funds in order to request a pay-out, as the minimum limit is quite affordable.

QueenPlay casino flaws but not dealbreakers

We note that QueenPlay casino guarantees many benefits, but it also has some obvious shortcomings:

• Support is available from Monday to Sunday at selected times: Although support is available all week, users can only contact agents from 06:00 to 23:00 GMT.
• Withdrawals are usually completed within 3 working days: Payments will be available 72 hours after the request has been made. In this respect, the operator does not comply with the standard measure.
• Not so adequate wagering requirement: Terms and conditions tend to vary. Sometimes a 35x rollover will be required, while at other times the requirement will be as high as 50x.

What QueenPlay casino is great for

Beyond the RNG variants, QueenPlay has an extensive selection of live tables. This catalogue is made up of 119 different tables, each of which is powered by Evolution Gaming technology.

Is Queen Play casino the best choice for you?

At QueenPlay casino, there are plenty of choices. The dealer-run section is impressive, as is the line-up of slots and automatic variants of table games. During the registration process, you can choose from many currencies. The offer is generally up to market standards, although the terms can be tricky and pay-outs are very slow.