Virgin Games UK Review 2022

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A brief presentation 

Virgin Games UK casino is part of the Gamesys Group, a company with a reputation in the iGaming industry. Listed on the London Stock Exchange, Gamesys Operations Limited is a constituent of the FTSE 250 Index. In 2019, the company had the most considerable portion of revenue in the UK territory, rising 153% on a like-for-like basis to £197m. The revenue for the first half of 2020 grew by 100% to £340m.

The casino was launched in 2013 and holds two gaming licences from the UKGC and the Gibraltar Gambling Commission. Virgin Games’ platform is also secured with SSL encryption technology, meaning that all data provided and transactions are safe and protected from unauthorised access. 

The registration process

Before accessing the platform’s services, British players need to create an account. All you have to do is complete a short registration form. First, you shall press the promotional button on our site. After being redirected to the casino, look for the ‘Join Now’ button. This will open the registration form, and you’ll have to enter details like your name, date of birth, email and home address. Then, you must choose a suitable username and password to use as your login credentials. The final step is verifying your account via a link sent by email. 

We recommend choosing a password that is not easy to guess. Moreover, it is your responsibility to keep your login details secure. The casino is not liable for someone else accessing your account and playing on your behalf. Likewise, you’re not allowed to play on another individual’s account or transfer funds between players. 

The KYC process

As underage gambling is strictly prohibited in the UK, the casino will not allow you to access its services until verifying that you’re over 18 years old. Therefore, you must send certain documents that prove your age and identity. The accepted files may include:

• Passport
• Driving licence
• Utility bill
• Bank statement 

After verification has been completed, you should receive a confirmation email. Hence, you can start depositing funds, claiming Virgin Games bonuses and playing games. When you use a payment method, the website may run further verification checks via third party agencies. If they cannot be completed, you may ask to provide proof of payment or other documents that prove your source of income. 

What games can you play?

When reaching the game section of this platform, you will encounter numerous titles from providers like NetEnt, IGT, Scientific Games, Microgaming, Blueprint, Eyecon, Big Time Gaming and others. 

The site offers gaming options like slots, jackpots, slingo, table games, live casino and bingo. Some popular titles include Big Bass Bonanza, Cleopatra, Rainbow Riches, Fire Joker, Gemix and Book of Dead. As for regular and live tables, you’ll spot several versions of Blackjack, Roulette, Poker and Baccarat. 

If you click the ‘More Info’ icon on a game tab, you’ll see additional details about the game. Some of these include the betting limits, number of paylines, maximum payout and bonus features. Most of them will also offer playing instructions and some general rules. Above all, some games can even be tried out in Demo mode. Yet, you need to be logged in to access this option. 

Bingo rooms

This section includes popular rooms like The Crystal Maze, Play Off Palace, The Clubhouse, Superlinks and Blox Bingo. The stakes can reach up to £5000 per room. However, some of them also include jackpots that can amount to £10000. 

Each bingo game will display the price of an entry ticket along with the number of players that have already purchased tickets. Entry fees start from as little as £0.10. Remember that if not enough tickets have been purchased for a game, it might be cancelled. In this case, the entry fee will be refunded to your account balance. 

Learn more about Virgin Games bonuses 

Virgin Games bonuses can be claimed only by players who are registered on the platform. In addition to this, your account must be fully verified. Once this process has been completed, you may look into incentives like first deposit bonuses, welcome packages, no deposit offers and bonus spins. But remember that not all of these promotions might be available at the same time. The casino has the right to add or remove promotions at any time without further notice. 

We must also mention that Virgin Games bonuses have specific rules and requirements. These may refer to different aspects of the promotional offer. Breaching any terms may result in the bonus and its associated winnings being forfeited. 

General bonus rules

If a promotion doesn’t come with any terms, then the general bonus policy will apply. For example, deposit bonuses shall be claimed with a minimum amount of £10. After that, you must meet the wagering requirements. Wagering means that you have to place bets equal to a certain sum in order to unlock bonus winnings. 

Let’s take an example! Suppose you get a £10 bonus with 35x wagering. In this situation, you must bet £350 in total on compatible casino games. Be aware that not all games can be played with bonus funds and some of them don’t have a 100% wagering contribution. Usually, the wagering requirement must be fulfilled within a specific timeframe. When it passes, the bonus will expire. 

The available payment methods

When making a deposit to claim one of the available Virgin Games bonuses, members can use Visa, Visa Electron, PayPal, Paysafecard, Maestro and Apple Pay. Unfortunately, the casino removed PayPal as a payment option. Yet, if you had it registered in your account already when the modification happened, you can still make transactions with it. The minimum deposit accepted by the site is £10. 

As for withdrawals, after the wagering requirements are met, players can cash out using Visa, Mastercard, Paysafecard and PayPal. Gamblers must keep in mind that the casino imposes a limit per transaction when it comes to each method:

• Visa – £25000
• Mastercard – £25000
• Paysafecard – £10000
• PayPal – £5500

Once a payout has been requested, it should be processed in no more than 24 hours. After that, it may take a few more days for the funds to reach your account. Fortunately, Virgin Games UK doesn’t deduct fees for any of the transactions performed on the site. 

Responsible gambling 

Virgin Games UK casino offers various responsible tools to its users. These help you stay in control and prevent gambling addiction. Some of the methods you will encounter are:

• Cool Off: Members can exclude themselves from the website for a period between 24 hours up to 6 weeks;
• Deposit Limit and Frequency Control: Players can set deposit limits by accessing the “My Account” section;
• Self-Exclusion: Users can suspend their access to the platform for a minimum of 6 months up to 5 years.

You can also resort to GameStop, the national online self-exclusion scheme that allows gamblers to restrict their access to every online casino in the UK. Apart from this, you may find several other references to problem gambling organisations and useful advice on the Responsible Gaming page, located at the bottom of the website. You will also spot a self-assessment test that will help you determine your level of addiction. 

Ways to contact support

Brits who are looking for further guidance may seek it through the following means:

• Live chat
• Contact form
• Phone: 0800 083 1833

The live chat facility can be accessed even if you’re not logged in. All you have to do is enter your name and email. However, you won’t be contacted with a real operator. A virtual assistant will be there to answer your queries. The downside is that it can only respond to a limited set of questions. For more complex inquiries, we suggest using the phone line or the contact form. 

Our conclusion

The first important thing to remember when creating an account is that players must access a verification email sent at the address provided to activate the account. The platform disposes of a fair range of games, among which several slots, jackpots, table games, live sessions, slingo and even bingo rooms. The entry fees for bingo rooms start from as little as £0.10. The stakes are also very accessible for all other game categories. Another advantage is that most games can be tried out in Demo mode. This is quite rare when it comes to British gambling sites. Above all, the payout processing is very fast, lasting no more than 24 hours.