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Overview

The UKGC and the MGA have offered licences to Casimba. Casimba casino UK has got the licence number 000-052894-R-329546-004 assigned to it.

White Hat Gaming Ltd owns this casino, as well as Temple Nile. The mother company, formerly known as Caddell, commenced activity in 2012 as a private institution in the entertainment industry. Its headquarters are located in Malta, at the address 85 Saint John Street, Valletta, VLT 1165.

Games

Casimba casino UK displays around 1500 gaming applications. Its main partners that provide such services are  1×2 Gaming, 2By2Gaming, NetEnt, Red Tiger, WMS, Wazdan, Rabcat, Iron Dog, Stormcraft, Nolimit City, Gameburger, Swintt, IGT, Realistic Games, Pragmatic Play, Inspired Gaming, Games Warehouse, Golden Rock Studios, High 5 Games, Play’n Go, Microgaming, Half Pixel Studios, Hurricane Games, Fantasma, Foxium, Dtech Gaming, Endemol, Evolution Gaming, Eyecon, Felt Games, Concept Gaming, Core Gaming, Crazy Tooth Studio, Dtech Lab, Electrical Elephant, Fortune Factory Studios, Leander, Lightningbox, Kalamba, Cayetano, Live 5 Gaming, Magic Dreams, Yoloplay, Blueprint Gaming, Big Time Gaming, Merkur, Mutuel, Neon Valley Studios, Max Win, Multicommerce, Old Skool Studios, Northern Lights, Playko, Pirates Gold Studio, Probability Jones, Push Gaming, Pulse 8 and Quickspin.

Out of all these software providers, the total number exceeding 100, we will look more in-depth into Red Tiger. At Casimba, one may find over 100 Red Tiger titles, the most prominent of them being Bombuster, Bounty Raid, Arcade Bomb, Devil’s Number, Diamond Blitz, and Jack in a Pot.

Besides the suppliers, we have mentioned above that we will present Casimba’s newest partnership with up-and-coming operator Swintt.

Swintt partnership

Swintt is a Malta-based 2019 operator that develops and supplies casino games for desktop and mobile. On August 14th, 2020, White Hat Gaming Limited and Swintt announced their collaboration. As such, online casinos belonging to White hat will implement this new provider’s products that received a High Commendation from gambling authorities.

Swintt’s most popular applications are Master of Books, Heart of Earth, and Legendary. These, and other titles, may be up for distribution on the Casimba casino UK website and associated apps.

Your account

Registration

The Casimba registration procedure consists of providing one’s full name, electronic address, residence, and phone number. While no email or SMS verification is required, the user will be prompted to upload appropriate identifying documentation. It is not possible to delay or circumvent this process. Gameplay, wagering, and even visiting the website are impossible before successfully uploading documents attesting to their identity.

Further conditions

Aside from these pieces of info, they need to check with Casimba that they have not self-excluded nor possessed any other account before the current one. The client must also identify themselves as the owner of all payment methods they use to supply their balance. The house will decide whether to accept or deny one’s application for a new account, regardless of their fitting the eligibility criteria.

Moreover, Casimba casino UK commences investigations for AML purposes. That means that the house will look into one’s payment methods’ legitimacy. The inability to verify one’s account will result in the closure of the customer’s subscription and reimbursement of their real cash balance.

Obligations

Chat logs with the support team are subject to recording, and the user must agree to the fact when they reach out to the team with an inquiry.

Verification procedures will temporarily pause ongoing transactions.

Should the casino find suspicious details regarding one’s financial habits or statements, it will suspend the suspected account.

Currency exchange abuse may result in a client’s suspension and the deduction of all illicit funds.

Casimba bonus codes

The Casimba bonus codes include welcome packages (containing match bonuses and extra spins) and a loyalty system that qualifies the player for additional features.

Irregular play

Casimba UK will go to lengths to ensure that all transactions take place rightfully. All signs of irregular play or promotional abuse will bear consequences like termination of the customer’s profile and the reversal of all funds obtained through suspicious means. Examples of inconsistent play include low-risk wagering or delaying the claim of one’s winnings. Depositing to redeem spins, for instance, and then quickly withdrawing one’s cash funds, also counts as abusive behaviour. A more complex variant of these irregular behaviours is known under the name of “state game abuse,” requiring a more elaborate explanation.

State game abuse refers to using bonus funds to complete most steps of a promotion, then switching to cash bets for the final stages. E.g., gaining 9 out of 10 coins for a bonus and betting on cash for the 10th coin (once the offer expired in any way) will count as state game abuse.

The house has the right to ban a user from all future promotions. A person who finds themselves in this situation will receive notice.

Additional promo rules

Bonuses that work on selected games or categories will notify the player when they launch a product compatible with the promotion. Restricted applications will not display one’s bonus bankroll and progress.

Only one offer is permissible per viable deposit, and bonuses cannot be used simultaneously. The loyalty points (named “Casimba Points”) are obtained after each deposit of at least £10 (one point per minimum deposit). These will load into the gamer’s bonus funds and be subject to wagering requirements. Using both cash and promotional funds will result in the winnings being split between the two balances.

Jackpots

The client may play Progressive Jackpots at Casimba casino. The clubhouse will decide one’s eligibility to redeem the prize, and the said decision is final. Of all providers we have mentioned before, Microgaming is a leading company on the market of progressive jackpots.

As a fun fact, in 2020, seven players claimed jackpot prizes from Microgaming products, most of the payouts being made for the Mega Moolah series.

How they work

A user who fulfills the requirements to claim the jackpot will be notified of this through an automatic pop-up. The prize might be in a different currency, meaning that the actual amount is likely to be lower than the one on display – this is the result of foreign exchange rates.

Prizes exceeding £250000 may reach the player in up to 30 days. Also, if two players qualify for the jackpot simultaneously, the sum will be split between the two of them.

Transactions

The acceptable payment methods on the website are Maestro, Mastercard, Skrill, Neteller, Paysafecard, Trustly, Visa and PayPal. These options work for both deposits and withdrawals.

Transactional terms

It is only possible to make transactions in one’s name. Deposits can get limits at any time, and currency exchange rates, extra fees, or taxes are not the casino’s responsibility. The player’s funds do not earn interest, nor are they usable for any other purpose than playing and wagering. Depositing repeatedly without wagering may result in account closure, as it is considered suspicious behaviour. It is worth mentioning that all funds that comprise a user’s balance must be of legal origin and rightfully belong to the account owner.

Casimba Casino will report all the transaction that it deems suspicious to the proper UK authorities. As such, further investigations by these third-party institutions may be due in the event of deposits with withdrawals with a legally ambiguous character.

Retiring funds is impossible until completing the verification procedures and one’s compliance with all other withdrawal conditions. The identity checks consider one’s name, residence, and age – they may delay one’s transactions.

Limits

For deposits and withdrawals, the minimum limit is £20. Generally, withdrawals will be sent through the same payment method used for depositing. All withdrawals are subject to internal processing before the appropriate payment institution pays them out to the customer. A Casimba withdrawal will generally take up to 1-2 days to process; afterwards, the processing will take, on a general level, 1 to 3 days.

Support

The customer service team operating for Casimba casino UK is available 24 hours a day, seven days a week. The agents will respond to customers’ inquiries on live chat and via email, the address for the latter being [email protected].

Complaints

Both means of communication also work as outlets for clients’ complaints. When a player wishes to file a complaint or commences a dispute, an advisor will intervene and investigate the issue. If the Host’s decision does not satisfy the member, they may ask to talk to the Support Host’s Team Leader. At this stage, if the client still wishes to raise the complaint with a different authority figure, they can contact Casimba’s Alternate Dispute Resolution. In this case, the designated ADR is eCOGRA.

Our Casimba review opinions

The website does not host a FAQ page; this means that common issues will also be discussed with the customer service team, which is available at all times. Thr team’s efficacy and accessibility even to non-registered players is enough of a plus in our Casimba review for the FAQ’s absence not to matter significantly. Furthermore, the customer reps are well-versed in topics like Casimba bonus codes, responsible matters, and game issues, and we deem them one of the most trustworthy teams we have come across the British market.

It’s possible to contact support without being logged in, which can be useful if some players have problems upon accessing their Casimba login page.

Casimba app

Mobile users have access to an application, hosting the great majority of the house’s slots, Evolution Live Casino, and table games (Roulette, Poker, Blackjack, Baccarat). Customer reviews and ratings led to an average of three stars out of five, the main points of concern raised by the players being the app’s low speed and the system’s tendency to freeze. So far, only Android users may download the widget; at the moment of our writing this Casimba review, there have been over 5,000 installs.

What to look forward to at Casimba casino

Playing games at a top-notch online casino like Casimba is a premier gaming experience. This iGaming platform has several options and features that make it shine:

• Gambling licences: Casinos must satisfy numerous aspects of quality, security and design to get the gambling licence, and Casimba has a licence from the top three authorities: MGA, UK Gambling Commission and Swedish Gambling Authority.
• Payment variety: Players from the UK will appreciate trendy payment options available for deposits and withdrawals. You can choose between Visa, PayPal, Neteller, Skrill, Paysafecard and others.
• More than 1500 games: Online casino strength is in content, and Casimba shines with a huge variety of categories and in the number of games. You can find the slot, table, craps, video poker, live casino and other games.
• Live casino: Although the number of games you can play with a live dealer is not impressive, Casimba still offers a more than competent selection of live casino games.
• Mobile app: Casimba casino has a mobile app available for Android users.

Casimba casino flaws but not a dealbreakers

Finding shortcomings in one of the best online casino platforms is a challenging task, but since there is no perfect product, here are some slight flaws we noticed:

• Rudimentary design: Casimba has a plain white background and game thumbnails on the homepage. Radical simplicity looks functional, but some players might miss all the eye-candy components some other casinos have.
• Customer support: You can reach support for your issue 24/7, but there is no phone number, so users must rely on chat and email communication.

What Casimba casino is great for

Even if you’re aware of the small flaws, you can find many more positives in Casimba casino. The best software game developers in the iGaming industry provide games for the platform. You can find titles from Microgaming, NetEnt, Play’n Go, Evolution Gaming, etc.

Is Casimba casino the best choice for you?

Most top competitors in the saturated online casino market have excellent pros and some cons. Casimba’s strong side is the number and quality of the games. It has trustworthy licenses, and you can play with the live dealer. However, if you want a more modern design or more complete customer service, other viable online casinos are on our list.