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Energy Casino Overview

Energy Casino’s owner and operator is Probe Investments Limited, a company incorporated under the laws of Malta, which is also the owner of betting platform Energy Bet. The casino has been launched in 2013 and is licensed in Malta, by the MGA, and in the UK, by the UKGC.

Considering these two licenses, punters can be sure that Energy Casino is an entirely safe and secure environment. We need to add that this website is available in multiple languages, including English, Polish, Hungarian, Spanish and more.

Energy Casino became a well-known name within the market after receiving several awards. In 2017, it won the Malta iGaming Excellence Award for Customer Service. In the same year, it received the Global Gaming Awards.

Energy Casino bonus codes

Energy Casino bonus codes come in various shapes and sizes, but they are all subject to the Bonus Policy. Let’s review what you need to be aware of when playing with extra spins or bonus money.

Bonus types

Unlike other gambling platforms, Energy Casino provides cashback bonuses for the Live Casino section, other than the classic welcome offer, Energy spins and daily deals.

New players may receive no deposit bonuses, and returning players have some ways to get them too. However, the welcome offer is the most prevalent. While its content may change periodically, it will surely contain either one or both of extra spins and bonus funds.

Rules for Energy spins and deposit bonuses

Bonus terms clearly state that customers can only claim one promotion at a time. It means that while a deal is active, another one cannot be credited. This applies to extra spins and any other active promotion.

The Energy-branded spins are valid for 7 days. Any generated funds must be wagered 35x within three days and are capped at £100.

The same wagering requirement applies to deposit bonuses. On the other hand, the playthrough condition for no deposit offers is 30x, a peculiar detail given that most online casinos attach higher wagering requirements to no deposit deals.

Wagering restrictions

While playthrough is still in progress, UK players may not place bets greater than £5.

Some titles do not contribute at all to the wagering requirements, more precisely the following:

• Jackpot Games
• Table Games
• Video Poker
• Live Casino
• Certain slots such as Koi Princess, Blood Suckers, Lucky Angler, and more

We advise all members to check the platforms’ terms thoroughly before engaging in a session and check the full list of contributions to avoid any mishaps.

Fair play and bonus abuse

By using the website, you agree to its terms regarding fair play. You should not seek to take an unfair advantage of the platform or abuse the promotions by claiming multiple accounts or other means.

Your bonuses will be removed from your account if you engage in such activity, and generated winnings as well. Your access to bonuses will be blocked and your account restricted. Thus, bonus abuse is a certain way to get your account all messed up. Other examples include:

• Using VPN or proxies to obscure your real IP address and claim a promotion multiple time
• Taking advantage of a software error or system bug
• Cheating and exploitative tactics

Registration process

Before making deposits and claiming Energy Casino bonus codes, one must register as a member and complete the verification process.

When signing up, the player must provide the following personal information:

• Identity details: full name, date of birth, gender
• Contact details: home address, e-mail, phone

At this stage, UK players must also choose their preferred username. Do not use offensive usernames, as it might get your account suspended.

Afterwards, Energy casino staff will need to verify your account. As a new casino member, you will not be allowed to gamble or make deposits until verification is complete.

How to verify your account

You need to upload your ID documents in the designated area of the website. Valid documents include:

• photographic ID, as proof of identity
• a recent bank statement or utility bill, with an exact name and address, as proof of address

Please note that players can use their Energy Casino account on the Energy Bet platform. There is no need to open two different accounts; as a matter of fact, this practice is strictly forbidden.

Payment methods

As soon as the verification process is complete, you will unlock all the features of the site.

To make a deposit, all you have to do is follow these steps:

• Access the user account panel in the upper right corner of the window
• Click on Deposit
• Choose a payment method
• Select the desired amount and finalize the deposit

Usually, online casino players must only use one payment method to make deposits. Energy gives its users the right to change the depositing options, but additional documentation may be required in these cases, proving that you are indeed the owner of the said method.

Deposits and payment-related rules

The payment methods available for UK players include debit cards and e-wallets, as well as the Pay by Mobile service. The presence of Skrill, Neteller and MuchBetter in the Cashier is pleasing. Moreover, we haven’t found any mention of Skrill deposits not being eligible for bonuses, which is good news for players who regularly use this service.

A deposit transaction cannot be completed if the selected amount is lower than £10. The users can impose their deposit limits by accessing the Responsible Gaming section.

• The platform operator cannot guarantee that all payment methods will always be available, so it’s better to carefully check the list before proceeding to deposit
• Users who change their address and country of residence, moving to another legal jurisdiction, must close their casino account and register a new one using the new address
• Only personal accounts shall be used to make deposits; business accounts will be rejected
• Should a user wish to close the account, the balance will be frozen unless the user asks for a refund. A £1.35 charge will be applied to the refund transaction

Details about the withdrawal process

When it comes to withdrawing funds, casino members must know that specific details are required by the operator.  More precisely, the details associated with the payment method used by the player.

Also, note that the cashed-out funds will be paid out only to the payment method that was used on deposit.

Withdrawals may be made by going to the user account panel. Once you’ve sent your cashout request, it may take up to 3 business days for the request to be processed by the casino. Still, there are cases when withdrawals are paid out instantly. Most times, cashouts via e-wallets or debit cards that have Visa Direct functionality will be faster.

What else to keep in mind

• A withdrawal should amount to at least £20 and no more than £5000 per day
• However, the £5000 limit per day does not apply to progressive jackpots
• Funds that haven’t been used for gambling may be withdrawn as well
• Still, the casino’s financial department must assess the transaction and a 3% charge will be imposed
• Casino members are entitled to one feeless withdrawal per week. Any subsequent withdrawals will be charged with £5 each
• The £5 charge for subsequent withdrawals is reset weekly at 00:00 GMT every Monday
• Funds that haven’t been wagered and are withdrawn come with a 5% charge (minimum £10)

Energy Casino Games

Energy Casino’s game catalogue features titles from industry-leading providers such as Play’n Go, Microgaming, Big Time Gaming, Pragmatic Play, Blueprint, NetEnt, Wazdan and more.

The pay-out rate of Energy Casino’s games is 96%. This rate is hardcoded and cannot be changed by the casino. Available game types include:

• Slots: Book of Gods, Reactoonz 2, Book of Dead
• Table games: Roulette, Blackjack, Baccarat
• Live casino: Live rooms provided by Evolution
• Virtual sports

Customer support

If any issues are encountered or if any concerns arise, casino members can contact customer support via live chat and email at [email protected] The support operators are available from Monday to Friday during 09:00 and 00:00, 13:00 to 21:00 on weekends.

We have tested the live support chat ourselves and the result is satisfactory, although not excellent.

We had to wait a bit too long for an answer, with no warning regarding this waiting time. However, the operator was helpful enough. We asked some questions regarding UK available payment methods and providers, and we’ve got our replies eventually.

Be aware that support inquiries via email will be answered within 3 working days.

Energy Casino in a nutshell

Our verdict regarding Energy Casino is positive. The casino functions legally and provides a secure platform to gamble on. The game selection is comprehensive enough, and the Energy Casino bonus codes have reasonable wagering requirements.

However, one must put up with the imposed limit for daily withdrawals. Moreover, you have only one free cashout request per week. Funds that haven’t been wagered may be cashed out, but this will impose a charge.

Summing up the facts laid out in our analysis, we can assert that Energy Casino is an up to par online casino.