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Lucy Casino UK overview

Lucy Casino UK is a professional iGaming platform launched in 2018 by Jumpman Gaming Limited. The company has been in the industry for more than 10 years and focuses on innovation and delivering outstanding services.

As it acquired an impressive portfolio of brands, the organisation became one of the UK’s fastest growing online casino networks. Moreover, it has numerous partnerships with top-notch game providers and plans to further expand the business.

Security

While doing this Lucy Casino review, we discovered that the platform follows the strictest industry regulations as it is licenced by both the UKGC and AGCC.

These regulatory bodies make sure that the site complies with the latest standards in terms of fair play and responsible gambling. Moreover, the transactional environment is closely monitored by performant SSL encryption technologies. Thus, your personal and financial data is protected at all times.

Join the website

British punters can register on the site in just two minutes. All you have to do is follow this quick registration walkthrough:

1. Press our promotional button;
2. Click ‘Join Now’;
3. Complete your personal information;
4. Choose a username and password;
5. Hit ‘Join Now’.

During this process, you’ll need to provide complete and accurate details, such as your full name, date of birth, email and home address. Entering your phone number is optional. Yet, we recommend doing it to receive exclusive updates regarding Lucy Casino bonuses.

Should your personal information change, you must update them in the ‘Account Details’ section.

You are limited to one account per person, household, email, IP address and payment method.

KYC procedure

Here’s what you shall provide:

• Proof of identity: driving licence or passport;
• Proof of address: bank statement or utility bill (no older than 3 months);
• Proof of payment: front copy of your registered card.

How to

To send all of these, go to ‘My Account’ and click ‘Upload Documents’. Then select the document type and category, upload your files and hit ‘Submit’. Make sure the images are clear and that all four corners of the document are visible. Moreover, the files should be in PNG, JPEG or PDF format. Should the verification fail for any reason, you’ll be informed by email.

The photo ID must be provided via a secure link that should be scanned with your mobile phone.

Why is it necessary?

Although you’re allowed to deposit and play games before getting your account verified, this step must be completed prior to requesting your first withdrawal.

The privacy policy

Lucy Casino UK will validate customers’ names, addresses and other personal information by using appropriate third-party databases. However, your data will be kept confidential, and no unauthorised organisations will have access to it.

Here’s the kind of information collected by the website:

• Account details: name, date of birth, email, gender, address, mobile number;
• KYC documents;
• Payment information;
• Gaming transactions: wagers, wins, deposits, withdrawals, login history, Lucy Casino bonuses;
• Device information: IP address, browser, device type, operating system;
• Communications you have with the casino: email conversations.

Game collection

When doing the research for this Lucy Casino review, we encountered a wide game selection of over 1300 titles. These are supplied by leading providers like Microgaming, Netent, Pragmatic Play, Eyecon and many others.

These are the available categories:

• Slots
• Jackpots
• Table games
• Live casino
• Bingo
• Slingo

Navigation

To sort these out, click one of the sections listed on the top blue bar. Unfortunately, there are no advanced filters available on the site. However, you can look for a specific title by using the search bar. We suggest trying out titles like Reel King, Wolf Gold, Aloha Cluster Pays, Fishin Frenzy and Chilli Heat.

If you’re playing a game and run out of funds, use the quick deposit feature located near the balance. This allows you to credit your account without exiting the session. What’s more, all games can be played in full-screen mode for an enhanced experience.

Slots

When it comes to slots, the betting limits will be available to see while inside the session. The lowest amount on most products is £0.20, and the highest one can surpass £50 per spin. As for jackpots, they can reach £8000. Unfortunately, the platform doesn’t dispose of progressive jackpots.

Tables and live games

These two types of games are actually combined into a single category. They can be found under the ‘Table Games’ section. When it comes to regular tables, you may try out several versions of Blackjack, Roulette and Baccarat. Some popular choices are Atlantic City Blackjack, Multifire Roulette and Vegas Strip Blackjack. Wagers begin at £0.20 and go up to £500.

When it comes to live games, there is a separate lobby from Pragmatic Play containing more than 20 products. These include Blackjack, Roulette and Game Shows. Here’s how to access the lobby:

1. Go to the ‘Table Games’ area;
2. Click on a game with a live dealer on it;
3. Press ‘All Games’ in the top right corner of the tab;
4. Navigate the lobby.

All live Roulette bets range from £0.10 to £25, while the Blackjack betting options are more diverse. Minimum bets can either start at £1, £25 or £50, and maximum limits can reach £2500 or even £5000.

Bingo and Slingo

Lucy Casino UK also disposes of several bingo rooms. You may scroll through options like Zoom Room, Beachball Blast, Country Road, Friday Fun and Bingo Millions. Before entering a room, have a look at the total outcome and the number of players that are already in the game. Besides these, each game tab displays the remaining time until the next session begins.

Most entry fees for a bingo game start at £0.10 or £0.20. And remember that you are allowed to buy a maximum of 96 tickets for a single room. Still, some selected games may allow you to pre-buy more than that.

Understanding Slingo

There are 20 alternatives waiting to be explored. These are not located in a separate section, but you can use the search bar to find them. Just type ‘Slingo’ and navigate the list that appears. For those who don’t know, Slingo is an innovative game that combines both elements of slots and bingo. British players enjoy titles like Slingo Starburst, Slingo Fluffy Favourites, Slingo Carnival and Book of Slingo.

Lucy Casino bonuses

To get used to the platform faster, you may claim Lucy Casino bonuses. These will help you try out new games without spending any real funds. So, if you’re an inexperienced player, you shall discover your preferences in terms of game types.

Unless stated otherwise, the minimum amount required to claim Lucy Casino bonuses is £10.

Wagering

Bear in mind that all Lucy Casino bonuses come with certain conditions that must be met before cashing out any winnings. The most important one would be the wagering requirement. This represents the number of times you have to play through a bonus in order to unlock its winnings. For example, if you get a £10 bonus with a 65x wagering requirement, you must wager a total of £650.

Cashout restrictions

In terms of the maximum cashout of Lucy Casino bonuses, it is equal to your lifetime deposits. Let’s take a hypothetical example. Suppose your lifetime deposits are equal to £100. Should you accumulate winnings of £300 after meeting the wagering requirements, only £100 will be transferred to your balance.

Moreover, note that the maximum amount of lifetime deposits that are transferable to bonus winnings is £250. So, if your lifetime deposits are equal to £500 and you win £400 after completing play-through conditions, you’ll only be able to cash out £250.

Placing bets on jackpots, bingo, table games and live casino will not count towards meeting the wagering requirements.

Loyalty programme

Lucy Casino comes with a loyalty scheme that is based on trophies. You have to complete tasks to unlock trophies that will bring rotations on the Mega Reel. Every 5 trophies you grab will move you up one level and the number of spins differs according to your tier. Level 1 to 5 can offer you 5 rounds, while from level 16, you can receive up to 20 rotations.

Deposits and withdrawals

Prior to playing any games, you shall deposit funds using a payment method of your choice. British customers have the following deposit options:

• Debit cards: Visa, MasterCard, Maestro
• PayPal
• Paysafecard
• Pay by Mobile

Limits and fees

Note that the payment method should be in your own name. Financial accounts in another person’s name will not be accepted.

The minimum deposit amount required by the site is £10. However, Paysafecard and Pay by Mobile may allow £5. Also, each method has its own predetermined deposit amounts. For example, you can only complete transactions of £10, £20, £50, £100 or £200 with PayPal.

You may add up to 3 debit cards to your account.

Pay by Mobile deposits incur a £2.50 transactional fee.

How to deposit

This is how to credit your account:

1. Log in and press the green Deposit button next to the account balance;
2. Choose a payment method and the amount you want to deposit;
3. Complete the necessary financial details;
4. Enter a promotional code to claim Lucy Casino bonuses (optional);
5. Hit ‘Deposit Now’.

The cashout policy

When it comes to cashouts, a minimum of £10 can be requested via Visa, MasterCard, Maestro, PayPal and Wire Transfer. There is no limit to the sum you’re allowed to cash out per month. Yet, each payment method may have its own transactional restrictions.

Once you request a cashout, it will enter an internal processing stage that lasts up to 72 hours. All withdrawals are subject to a 2.50 processing fee. For instance, if you want to withdraw £100, only £97.50 will reach your account.

Support

For any inquiries related to the casino’s services, go to the Contact Us area located at the bottom of the page. That is the place where you will find an FAQ section containing several topics, such as account management, deposits, withdrawals and Lucy Casino bonuses.

Should you not find an answer there, feel free to contact customer support by sending an email at [email protected] Unfortunately, while doing this Lucy Casino review, we noticed that the platform lacks other communication means such as a phone number or live chat feature.

Responsible gaming

As it aims to provide a safe gambling environment, Lucy Casino UK offers several responsible tools to its British customers. This is what our Lucy Casino review uncovered:

• Deposit limits;
• Take a break;
• Reality check;
• Access to your transactional history;
• Self-exclusion.

Deposits limits can be set per day, week or month from the Cashier section. But remember that increasing them will only take effect after a minimum of 24 hours.

Account closure

Apart from the tools specified above, you can also close your account by emailing the support team. Such action shall take place 72 hours after the casino’s confirmation. However, should you log in during this period, you must reconfirm your intention to close the account.

Closing your account is not a permanent action. Thus, you’ll be able to reopen it at any time by contacting a support member.

What to look forward to at Lucy Casino

Lucy Casino has several attractions that make it one of the best alternatives in the industry:

• Currently showcasing over a thousand casino games: Lucy Casino’s catalogue of games is extensive. Users can choose from over 1,000 different games.
• Operations under the supervision of regulatory authorities: All Lucy Casino activities are monitored by the UK Gambling Commission and Alderney Gambling Control.
• You have access to games from major developers: The operator’s repertoire of games contains many of the most popular releases from Evolution Gaming, Pragmatic Play, Microgaming, Play’n Go, NetEnt and others.
• Around-the-clock support, 7 days a week: Customer service agents are available to users around the clock, as they do not work according to a pre-set schedule.

Lucy Casino flaws but not dealbreakers

We found that Lucy Casino has many points in its favour, but there are also points against it:

• Support is only available by email: Users can only make enquiries by sending an email message ([email protected]). There is no live chat or contact number.
• There are six deposit methods to choose from: Payment options are somewhat limited at Lucy Casino. Similarly, the selection of withdrawal methods is even shorter.
• Excessive terms of up to 65x the stake: Unfortunately, the operator’s rollover is 65x, a figure well above the standard requirement.

What Lucy Casino is great for

More than 1,000 Lucy Casino games have been upgraded to work properly on the mobile version of the operator’s web portal. Players can access both live tables and RNG variants from any device.

Is Lucy Casino the best choice for you?

When choosing a gaming site, there are several requirements to consider. In the case of Lucy Casino, we found that there are many security measures and that support is available at all times. In addition, the range of games on offer is over a thousand titles. All this confirms that Lucy Casino is worthwhile. Of course, there are also certain flaws, such as excessive rollover, few payment methods, and few contact options. Even so, Lucy Casino is an ideal site for many fans.