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Overview

History

The Rank Group is the company that owns Grosvenor. Rank has got a long history behind it, having been established in 1937. Initially, it was a motion picture firm, later switching to the entertainment and gambling industries. It has also gotten involved in the responsible gaming social movement, having its website that tackles the matter: Keep it Fun.

Stock exchange

It is registered with the London Stock Exchange and part of the FTSE 250 (that means that it is part of the leading 350 companies that belong to the stock market). Rank’s leisure brands are comprised of Mecca, Grosvenor & Grosvenor Casinos, and Rank Espana, and they cater to in-club, online, and mobile players.

As for the casino we’re discussing itself, it got its current name in 1970. However, it had been active before this date under a different denomination.

Did you know?

The choice of name has its roots in the Middle Ages. It comes from Hugh le Grand Veneur, roughly translating to “The Great Huntsman.” The club shares the name with a branch of Marriott hotels.

Financials

In June 2014, the casino had revenue of £391.2 million and an operating profit of £56.8, which came from almost 2 million customers. As the clubhouse has a large section of sports betting options, it provides sponsorship to Fulham F.C.

Land-based locations

More than 150 live venues are available to customers, the most prominent being located in Aberdeen, Birmingham, Cardiff, and Blackpool. The brand runs multiple casinos in London and Edinburgh.

Registration

A Grosvenor casino sign up form asks the user to provide valid personal information, including the desired username and a password that corresponds to the security standards. They must also type in their email address, residence (house number, street, zip code), phone number, full name, and birth date. The customer will choose the means of communication that the casino can use to contact them for marketing purposes. They have to determine whether they set a deposit limit. If they wish to do so, they will need to fix a daily, weekly, or monthly amount.

KYC

Documentation requests (identity cards, passports, recent bills) are mandatory upon sign up to allow the casino team further verifications. One can upload them directly or on live chat, where an agent will assess the credentials.

Account management

As soon as one becomes a member here, they tacitly confirm that they are of legal age and that they play responsibly. Moreover, they attest that they use their funds and act solely on their behalf.

A player may only have one account on the site, and they must not have previously had one that got closed due to misconduct. The user must never use hate speech or use their subscriptions to pursue such ends. They can’t supply the casino with less than accurate information.

Privacy policy

For regulatory reasons, the house has the right to ask its users for documentation that attests to their identity and income source. Third-party institutions and agents may access one’s data to determine their validity.

Suppose a member’s registration information is no longer current, no matter the reason. In that case, they have to get in touch with Grosvenor so that the club may update their credentials.

Account closure

The clubhouse takes the liberty to end a customer subscription and to withdraw its services anytime. As for the client, they can always ask for account closure; the customer support team will handle the process. Customers who have adhered to the Terms and Conditions during their tenure are entitled to refunds of their balances.

Grosvenor Casino bonus codes

Grosvenor casino online offers bonuses to its users, as well as competitions. Each promotional option comes with corresponding wagering requirements, which are to be stated in their specific terms. Generally, the player will have a period of 30 days to fulfil the staking requirement. Unless this happens, they will lose their bonus bankroll.

Promotional rules

It is possible to have more than one active promotion at a time. This also makes it possible for a customer to have a combined wagering demand (either regarding the stake or the expiry date). Should the casino suspect that a user makes transactions for any goal other than playing on the site, they may involve the authorities.

Grosvenor promo codes can be seen in the ‘Promotions’ section. It features welcome bonuses, extra spins (that work progressively – 5 spins per each stake of £10), table games deals, and jackpots. One may also find bonuses relating to sports bets. Moreover, the website streams horse races in the UK and Ireland, both on desktop and mobile.

VIP

At Grosvenor, players can register into a loyalty program that offers promotional products to the customer. The Grosvenor One Single Wallet Account can be claimed by existing Club. As a physical card, the G1 is secured by a PIN, and it is the client’s full responsibility to maintain the secrecy of this Personal Identification Number.

Main attributes

Its characteristics include the possibility to access the funds on one’s account and a number of claimable bonuses. For instance, G1 members may sign up for one of two welcome offers. One of them works as a first deposit bonus, while the second triggers promotional funds the moment the user spends their first £20. Aside from these two deals, the customers may receive double odds on sports betting. The physical locations in Scotland also provide discounts for food and drink.

Payment methods

Grosvenor casino UK accepts Visa, Visa Checkout, Mastercard, Maestro, Paysafecard, and PayPal payments.

The member must own the method that they use for depositing. Interest will not be payable on one’s in-house balance. In a situation where a specific method isn’t available for withdrawal, the casino will make a transaction via Bank Transfer.

As issued by their providers, visa debit cards and PayPal e-wallets might receive maximum deposit and withdrawal limits. This is an entirely third-party operation.

Withdrawals

Before one’s withdrawal goes through the processing of their financial institution, minimum limits for payments and withdrawals stand at £10 each.

Bank Transfer withdrawals will get a fee of £5. One who requests to withdraw through this method for the very first time will need to provide additional identifying documentation.

It is possible to delete a payment method from one’s account only if their overall net deposit at the time is zero or less.

Withdrawals exceeding £15000 cannot be withdrawn without the assistance of customer service. The support team can manually process the retirement of sums exceeding the one stated above.

Games

There are around 250 titles available here, which include slots, Roulette, Blackjack, live games, poker and sports for those who prefer this type. One can play Lucky Lady Charm Deluxe, Lord of the Ocean, Cleopatra, Ted and other slots.

When it comes to games of skill, one can choose from various table options that come in a regular version and as live titles also.

Providers available: IGT, Novomatic, Play’n Go, NetEnt, Blueprint Gaming, Pragmatic Play, Endemol Games, Red Tiger Gaming, Bulletproof, Push Gaming, Inspired, NetEnt Live, Reel Time, Evolution Gaming, Big Time Gaming, Lightning Box Games, Slingo, Ash Gaming and WMS.

Novomatic Classics

This international gambling company began activity in 1980, making it one of the oldest providers still active. During its tenure, it has accrued a net worth of more than €5 billion. With subsidiaries in around 50 countries, the company has 30,000 employees worldwide. Most well-known gaming applications are Book of Ra, Sizzling Hot, Lucky Lady’s Charm, Book of Atlantis, and Riches Ahoy! So far, it has released 326 products. Generally, classic games have gone through updates to make them more compatible with modern gaming platforms.

Grosvenor Casino App

Customers generally complain about the applications’ low speed. The website itself faces similar issues, as a GTMetrix test run shows that Grosvenor’s homepage scores 20% below the average speed of Internet web pages. General reviews will generally mention this, as well as the implications this has on actions such as withdrawals.

There is more than one Grosvenor Casino App. The casino has created mobile applications dedicated to each of its main game categories. As a result, one can find Grosvenor Poker Live, Grosvenor Sport, or Grosvenor Live Casino. On average, the apps receive ratings of 4/5 on Android. Most of the reviews are favourable, although there are exceptions.

Support

Users who have got inquiries may discuss them with the customer service team. The agents are reachable on the Grosvenor Casino live chat. Issues that require an in-depth investigation should generally be sent to the team’s inbox at [email protected]

The website displays a call centre phone number, but this service is unavailable for an indeterminate period, meaning that customers might have difficulty in getting immediate help.

Filing Complaints

To submit a complaint, the member has to contact support at their electronic post address. The agents will respond within ten days and offer means of resolution. Should the answer be unsatisfactory to the customer, they may escalate the issue with the General Club Manager or the Complaints team. If the user rejects the team’s decision, they have to contact IBAS, Grosvenor’s designated ADR (Alternate Dispute Resolution).

What to look forward to at Grosvenor casino

Grosvenor casino is a well-known name on the UK market and has numerous modern features and options. Here is why you should consider visiting the platform:

• Game providers: visiting Grosvenor casino means you will get to play games from top software developers like Evolution Gaming, NetEnt, Microgaming, Playtech and others.
• Support: customer support runs 24/7, and you can choose between chat, email or phone options.
• Design: the user experience is excellent, and the website looks modern. Fast transitions, loading times and seamless experience on mobile phones are what make Grosvenor casino stand out.
• Selection of games: you can find various games like slot, table, and live casino options.

Grosvenor casino flaws but not dealbreakers

While we could pile on the positives, like any other top-notch online casino, Grosvenor has some shortcomings:

• Payment options: Grosvenor casino doesn’t come with a variety of payment options, but it does support some popular payment methods like Visa, Paysafecard, and PayPal
• Limited number of games: with just over 500 games, there is still room for improvement

What Grosvenor casino is great for

It’s challenging to pick the top feature among many outstanding options. However, the live casino section is probably the most significant advantage of Grosvenor casino. A considerable number and selection of games with live dealers will attract users who love the interaction and a traditional casino feel. In addition, Grosvenor has local specially trained dealers.

Is Grosvenor casino the best choice for you?

If you consider Grosvenor’s pros and cons, you can choose this platform if you like playing with a live dealer or other types of casino games provided by leading software developers. Grosvenor casino’s strong sides are excellent customer support and modern website design with a speedy experience. If you aim for more quantity, you can find other notable platforms on our list.