Overview
NYSpins Casino started out in 2017. Like its sister site, VoodooDreams, it is a SuprPlay Limited brand. SuprPlay is a Maltese company, with registration number C- 74595. The company is licensed both by the MGA and the UKGC. It started out in 2016 as a tech provider in the iGambling industry, which means that its products all operate on in-house platforms. Aside from NYSpins, SuprPlay owns VoodooDreams.
T&Cs: Know Your Customer Procedures
It is mandatory to open a single account with NYSpins Casino. Duplicate accounts are subject to termination. Know Your Customer procedures are in place before and after one makes their first deposit. These procedures refer to providing accurate identifying and financial documentation. Gameplay should be proportionate with the player’s subscriptions. This means that potentially fraudulent behaviour, such as depositing large amounts and never wagering them, may lead to the cancellation of one’s transactions. The account also risks closure for an indeterminate period.
Furthermore, the sole purpose of deposited funds has to be gambling. Should a user arise suspicion to the contrary, SuprPlay and its affiliate websites may end one’s membership and contact third-party authorities for in-depth investigations.
The casino does not work according to credit policy. It is not responsible for delays or other mishaps relating to third-party institutions.
Upon registration, the customer will need to provide documentation to prove his address, name and other personal details. If, for some reason, he doesn’t to that his access to the sections of the site is restricted.
Inactivity Policy
NY Spins Casino UK differentiates between inactive and dormant accounts. An account will receive an inactive status if the user doesn’t access the website for twelve consecutive months and has a dynamic balance. The status changes to dormant in the event of 30 months of inactivity. The team will contact a member who finds themselves in this situation and provide refund solutions. If the reimbursement isn’t successfully completed, the casino will apply a monthly £5 fee to the account. NYSpins will reverse this fee only if the member can prove that they had faced health impediments and, as a result, could not access their account.
Should a dormant user be unreachable for five years; the house will donate their funds to responsible gaming charities.
Responsible Gaming
At NYSpins Casino UK, there are multiple options meant to decrease addictive tendencies. For instance, members may limit their gaming sessions or ask for Reality Checks – Reality Check functions as a reminder of one’s time spent on the platform and their current balance. It pops up at a frequency set by the player.
Self-exclusion is possible as per customer request and has got a minimum limit of six months. During this time, the account may not reopen. After this period’s expiry, the subscription will stay closed for seven years, unless the player wants to continue their membership. They have got 24 hours to consider their choice.
Self-exclusion will apply to all SuprPlay accounts. If one had signed up with NYSpins and VoodooDreams, they would lose the member status on both platforms.
Setting financial limits will lead to limitation regarding deposits, wagers, and losses.
How to Place Payments
Users can deposit through the following means:
- Debit cards (VISA, Mastercard);
- E-wallets (Skrill Moneybookers, Neteller, PayPal);
- Prepaid vouchers (Trustly, ecoPayz, Paysafecard, MuchBetter).
Regardless of one’s chosen method, the minimum deposit is £20, and the minimum withdrawal stands at the same value. Moreover, all deposit methods are eligible for withdrawals. It is of note that the maximum withdrawal may vary per means of payment. Still, NYSpins casino has a global upper limit of £100,000 for this type of transaction. For each individual payment method, the limits are as follows:
- Debit cards (Visa, Mastercard): £5000;
- PayPal: £5000;
- Trustly: £5000;
- MuchBetter: £5000;
- Ecopays, NETeller, Skrill Moneybookers: £10,000;
- Paysafecard: £
Support will not supply information regarding the internal processing time, which means that the customer cannot find appropriate assistance on the matter.
Bonuses and Specific Conditions
Out of the multiple promotional options at this casino, we will first detail upon the Spirit Points (SP). One can gain them through game play. SP are convertible to bonuses, Spells in the casino’s internal jargon.
NYSpins Casino bonuses also include deposit offers – they can be wagered 30 days since the activation date. Promotions that supply the user with extra rounds come with their own conditions. For instance, the amount earned from these spins has a wagering requirement of 45x. They expire after the same period as deposit deals.
The cash balance will be subject to wagering first in the event of a deposit bonus.
One may not withdraw more than £100 should they have a no-deposit offer on their account.
There are some products that become unplayable when the customer has a bonus amount. It is also of note that the promotion’s forfeiture will revoke all promotional funds. It is possible to claim the bonus only once for an individual account. The house may update these rules, and the user will receive notifications detailing significant changes.
One cannot bet more than £2 at a time. Breaching this agreement will result in cancellation of one’s winnings.
Products, Providers, and Services
NYSpins Casino UK hosts around 630 gaming options. We researched the game providers, which are: NetEnt, Big Time Gaming, Play’n Go, Push Gaming, Yggdrasil Gaming, Blueprint Gaming, Microgaming, Quickspin, Pragmatic Play, Thunderkick, Snowborn Games, WMS, NextGen Gaming, Elk Studios, Leander Games, Relax Gaming and Fantasma Games.
Drops
Among the available game categories, we ought to mention Drops. They work similarly to a daily jackpot, in that they advertise a prize amount which can be earned by one player. The products that function according to a Drops system will notify the gamer at random times of the day of the reward – that is to say, the jackpot drops without any previous announcement.
Help and Support
NYSpins Casino UK has got both an email and a live chat team. While the live chat will generally respond to common issues, the email team will handle both general inquiries and disputes/complaints. They are reachable at [email protected]
Disputes and Complaints
Should one submit a plaint to NYSpins Casino UK, they will need to contact the support agents via electronic address. If the customer is not satisfied by their verdict, he or she may escalate the issue with NYSpins Second opinion, accessible at [email protected] The senior staff will make their decision known to the client. If at this stage, the plaintiff does not find the solution viable, they can contact the Alternate Dispute Resolution platform. IBAS UK is the ADR for NYSpins UK and if you check this, you can find more on how you can resolve a dispute and who you can contact.
While low speed will generally be brought into discussion by online casino players, NYSpins Casino loads as quickly as most other Internet pages.
Wrapping Up
NYSpins Casino UK has a comprehensive KYC policy. Access to the website’s products is restricted when verification procedures take place. The house donates the funds of accounts that have been dormant for more than five years. Self-exclusion applies to all SuprPlay brands at once. It is of note that customer support could not provide internal processing times. The maximum betting limit is £2. Most disputes have to do with delays resulted from the aforementioned verification process.
