PlayGrand Casino UK Review 2022

Author: Alex Gheorghe Updated:

Our experts selected these PlayGrand Casino bonuses to fit British players. Have a look at the review to

Rating

4.3 / 5

Look & Feel

4.4/5

Payout Speed

4.1/5

Games

4.5/5

Bonuses

4/5

Customer Service

4/5

Licensing

5/5

PlayGrand Casino No Deposit Bonuses

PlayGrand Casino logo

4.3 / 5

Upon joining PlayGrand Casino, you will be granted 50 registration spins on Book of Dead. These will be automatically added to your account and require no deposit. To access them, complete the casino’s registration form after clicking our promotional button!

The rounds must be used within 10 days of being granted. Additionally, they come with a 35x wagering requirement and a maximum cashout of £100. Should you require further information about this offer, don’t hesitate to check out the casino’s full terms!

New players only. Min deposit £10. Offer: 50 No-Deposit Spins on Book of Dead. 1st deposit: 100% up to £300 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings separate to cash funds and subject to 35x (bonus only) wagering req. Only bonus funds count towards wagering contribution. Welcome bonus max bet £5. Winnings from No-Deposit Spins capped at £100. Bonus funds valid 30 days, spins 10 days. Affordability checks apply. BeGambleAware.org

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PlayGrand Casino

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♛ 50 Registration Spins on Book of Dead at PlayGrand Casino

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♛ Up to 20 no deposit spins on Fire and Gold

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♛ Registration Bonus up to 20 Rounds on Cleopatra's Prizes

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♛ 50 Registration Spins on Starburst at Space Wins

PlayGrand Casino Bonus Boss Cashmo Dr Slot Casino 2020 Space Wins
New players only. Min deposit £10. Offer: 50 No-Deposit Spins on Book of Dead. 1st deposit: 100% up to £300 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings separate to cash funds and subject to 35x (bonus only) wagering req. Only bonus funds count towards wagering contribution. Welcome bonus max bet £5. Winnings from No-Deposit Spins capped at £100. Bonus funds valid 30 days, spins 10 days. Affordability checks apply. BeGambleAware.org New players only. Available via Feature Game. Free spins (18p) locked to The Spinfather. Expires 7 days after registration. Winnings paid as bonus credit (40x WR). Max withdrawal from bonus winnings is £50. BeGambleAware.org New players only. UpTo 50(18p) Free Spins (FS) awarded at registration. Up to 100 FS after first deposit via 3 deposit boosts. Dep1: UpTo 20FS. Dep2: UpTo 30FS. Dep3: UpTo 50FS. FS for Rainbow Slots awarded via lobby game. Up to £500 Welcome Bonus available via 3 deposit boosts. Dep1: UpTo 200% deposit match, £100 max bonus. Dep2: UpTo 150% deposit match, £100 max bonus. Dep3: UpTo 100% deposit match, £300 max bonus. 40x wagering requirement on bonuses and FS wins. FS have 7 day expiry. Deposit match 30 day expiry. Min deposit £10. Max withdrawal without deposit £50. Withdrawing Unspent Qualifying Deposit excludes the player from these promotions. BeGambleAware.org New players only. Up to 20 (18p) free spins on Fire and Gold. Expires after 7 days. Winnings subject to 40x wagering requirement. Max withdrawal from bonus winnings £50. T&Cs apply. BeGambleAware.org New players only.  Available via Feature Game. FS (18p) locked to Cleopatra’s Prizes. Expires 7 days after registration. Winnings paid as bonus credit with x40 wagering requirement. Max withdrawal from bonus winnings is £50. BeGambleAware.org New players only, no deposit required, valid debit card verification required, £8 max win per 10 spins, max bonus conversion £50, 65x wagering requirement

Look & Feel

4.4

Look & Feel

4.7

Look & Feel

4.8

Look & Feel

4.7

Look & Feel

4.6

Look & Feel

4.4

Payout Speed

4.1

Payout Speed

4.7

Payout Speed

4.8

Payout Speed

4.2

Payout Speed

4.4

Payout Speed

4.1

Games

4.5

Games

3.8

Games

3.5

Games

3.3

Games

3.8

Games

4.7

Bonuses

4.0

Bonuses

4.8

Bonuses

4.7

Bonuses

4.8

Bonuses

4.6

Bonuses

4.7

Customer Service

4.0

Customer Service

4.9

Customer Service

4.3

Customer Service

4.6

Customer Service

4.8

Customer Service

4.2

Licensing

5.0

Licensing

5.0

Licensing

5.0

Licensing

5.0

Licensing

5.0

Licensing

5.0

Min. deposit

£ 10

Min. deposit

£ 3

Min. deposit

£ 3

Min. deposit

£ 3

Min. deposit

£ 3

Min. deposit

£ 10

Types of games

Baccarat, Roulette, Slots, Slingo, Mobile Games, Bingo, Classic Slots, Live casino, Jackpots, Arcade, Video Poker, Blackjack, Table games, Scratchcards

Types of games

Classic Slots, Jackpots, Mobile Games, Slots

Types of games

Jackpots, Slots, Classic Slots, Mobile Games

Types of games

Classic Slots, Mobile Games, Jackpots, Slots

Types of games

Jackpots, Slots, Mobile Games, Classic Slots

Types of games

Arcade, Baccarat, Bingo, Blackjack, Classic Slots, Jackpots, Live casino, Mobile Games, Roulette, Scratchcards, Slingo, Slots, Table games

Number of games

1607

Number of games

50

Number of games

40

Number of games

40

Number of games

30

Number of games

1300

Since

2013

Since

2020

Since

2019

Since

2018

Since

2019

Since

2019

Licenses

MGA, UK Gambling Commission, Swedish Gambling Authority

Licenses

UK Gambling Commission

Licenses

UK Gambling Commission

Licenses

UK Gambling Commission

Licenses

UK Gambling Commission

Licenses

Alderney Gambling Control, UK Gambling Commission

Game providers

Netent, Play'n Go, Red Tiger Gaming, Eyecon, Slingo Originals, Evolution Gaming, Blueprint Gaming, Quickspin, Gameburger Studios, Barcrest, Thunderkick, ELK Studios, Big Time Gaming, Wazdan, Microgaming

Game providers

Intouch Games

Game providers

Intouch Games, mFortune Software

Game providers

Intouch Games

Game providers

Intouch Games

Game providers

Netent, Pragmatic Play, Red Tiger Gaming, Eyecon, Slingo Originals, Evolution Gaming, Blueprint Gaming, Reel Kingdom, Quickspin, Gameburger Studios, Playtech, Rare Stone, ELK Studios, Big Time Gaming, Microgaming

Deposit methods

Bank Transfer, Trustly, Paysafecard, Skrill Moneybookers, Neteller, PayPal, Maestro, MasterCard, Visa

Deposit methods

Paysafecard, PayPal, Pay by phone, MasterCard, Visa

Deposit methods

Paysafecard, PayPal, Pay by phone, MasterCard, Visa

Deposit methods

Paysafecard, PayPal, Pay by phone, MasterCard, Visa

Deposit methods

Paysafecard, Pay by phone, MasterCard, Visa

Deposit methods

Paysafecard, PayPal, Pay by phone, Maestro, MasterCard, Visa

Compare PlayGrand Casino Providers with Other Casinos

PlayGrand CasinoCasino LabWinWindsorVolcano BingoParty CasinoPaddy Power GamesGrosvenorSlots Animal
Netent
Play'n Go
Pragmatic Play
Red Tiger Gaming
Eyecon
Slingo Originals
Dragonfish
Evolution Gaming
Blueprint Gaming
Betsoft

PlayGrand Casino Payments vs Other Casino Payments

PlayGrand CasinoCasino LabWinWindsorVolcano BingoParty CasinoPaddy Power GamesGrosvenorSlots Animal
Visa
MasterCard
Maestro
Boku (Pay By Mobile)
Pay by phone
PayPal
Neteller
MuchBetter
Skrill Moneybookers
Skrill 1-Tap

PlayGrand Casino Review - Details

Summary

Number of games:

1607

Types of games:

Baccarat, Roulette, Slots, Slingo, Mobile Games, Bingo, Classic Slots, Live casino, Jackpots, Arcade, Video Poker, Blackjack, Table games, Scratchcards

Game providers

Netent, Play'n Go, Red Tiger Gaming, Eyecon, Slingo Originals, Evolution Gaming, Blueprint Gaming, Quickspin, Gameburger Studios, Barcrest, Thunderkick, ELK Studios, Big Time Gaming, Wazdan, Microgaming + other providers

Deposit and withdrawals

Deposit methods:

Bank Transfer, Trustly, Paysafecard, Skrill Moneybookers, Neteller, PayPal, Maestro, MasterCard, Visa

Withdrawal methods:

Bank Transfer, Trustly, Paysafecard, Skrill Moneybookers, Neteller, PayPal, Maestro, MasterCard, Visa

Min. deposit:

£ 10

Min. withdrawal:

£ 20

Max. cashout:

No limit

Payout time:

up to 48 Hours

Currencies:

GBP

Additional information

Since:

2013

Company:

White Hat Gaming Limited

Phone:

Support:

24/7 Live Chat Support, Email

Licenses:

MGA, UK Gambling Commission, Swedish Gambling Authority

Compare: PlayGrand Casino Review Ratings vs Other Casino Ratings

PlayGrand CasinoCasino LabWinWindsorVolcano BingoParty CasinoPaddy Power GamesGrosvenorSlots Animal
Look & Feel4.44.344.44.94.94.84.5
Payout Speed4.13.93.73.944.34.84.3
Games4.54.34.24.64.84.14.44.5
Bonuses44.13.744.34.73.94.6
Customer Service44.53.83.93.84.84.24
Licensing55555555

discover more about this online casino!

Overview

PlayGrand Casino UK has been around since 2013, so we can call it a well-established platform. The brand is managed by White Hat Gaming Limited, a key player in the online gambling industry. This company is mainly developing fully integrated gaming platforms for third-party clients but also has some casinos that it owns and operates.

PlayGrand Casino is just one of them, a few of the others are Jonny Jackpot, Casimba, Spinland, and 21 Casino.

Company information

When it started in 2012,  White Hat Gaming was only focused on casino platforms, but since 2018, they have entered the sports betting market, after joining forces with Kambi Group. It also does well financially, with a total revenue of $14 million. Being a high-income casino is a plus since it can provide better services: for example, in-house support, which operates 24/7 on live chat, and accommodates players from multiple backgrounds.

Generally speaking, such big and competitive companies raise high expectations regarding accountability to its users and data security. Basically, a big and successful company will usually provide good services.

PlayGrand Casino bonuses

There is a fair share of PlayGrand Casino bonuses, starting with a welcome offer for newcomers and promos for tenured players. To get them, fund your account with more than £10 each time.

Wagering

The 35x staking requirement applies to all PlayGrand Casino bonuses, which is slightly lower than the British market’s standards.

Know that only promotional funds will contribute to the wagering requirements. Moreover, not all game categories will help you fill the turnover progress bar, as follows:

Game type Wagering contribution

Slots

100%

Slot exceptions

20%

Table games

10%

Video Poker

5%

Live Casino, Progressive jackpots, specific slots

0%

 

Additional promo rules

Remember that you must withdraw at least £10 after going through a bonus. Furthermore, the going-through period will generally be of 30 days for match promotions – failing to complete the staking requisites in this timeframe will forfeit your bonus and all associated funds.

Irregular play

The website also has a strict anti-irregular-play policy. The following actions count as such:

  • Low-risk betting;
  • Using multiple accounts to redeem offers;
  • State game abuse: completing the promotional stages with bonus funds, then coming back to fulfill them with real cash.

In this situation, you might:

  • Need to forfeit your current promotions;
  • Lose access to any subsequent promotional schemes;
  • Go through compulsory account closure.

Banking

Unless you will come over a no-deposit bonus offer, the first thing you will have to do after registering and verifying your casino account is to deposit some funds.

Deposits on this website start from £10, and they can be done through Visa, Mastercard, Maestro, Trustly, Paysafecard, Skrill, Neteller, PayPal, or Bank Transfer. The funds will usually reach your casino account almost instantly unless there are any issues with the payment system.

PlayGrand Casino does not charge fees for deposits. To make a payment, you must click on the big red button in the upper right corner of the window.

Withdrawals

Withdrawals will be paid out to the same method that was initially used to deposit the funds. However, bear in mind that the minimum withdrawal amount allowed is £20 per transaction. If the remaining balance of your account is lower than £20 and you wish to withdraw these funds, you must address customer support.

Please note that certain verifications might be imposed by the casino when you make deposits and withdrawals, to ensure that it’s actually you who is using the account and that the funds come from a legitimate source. Furthermore, it may take up to 48 hours for the site to process your payout request.

There is no limit for cashouts, which is rare for UK casinos and a plus in our PlayGrand Casino review.

Game collection

This gambling platform has a vast and diverse game collection, with over 1600 titles.

These are sourced by over 100 gaming providers. These providers are 1X2 Gaming, 2 by 2 Games, 4ThePlayer, Adoptit Publishing, AGS, Ainsworth, Alchemy Gaming, All41 Studios, Asylum Labs, Bally Wulff, Barcrest, BB Games, Betdigital, Big Time Gaming, Bla Bla Studios, Black Pudding, Blueprint, Bulletproof Gaming, Cayetano, Chance Interactive, Colossus Bets, Concept Gaming, Core Gaming, Crazy Tooth Studio, Dice Lab, Dtech Gaming, Electric Elephant, Elk Studios, Endemol, Eurostar Studios, Evolution Gaming, Eyecon Gaming, Fantasma Games, and  Felt Games.

However, that is not all. There are up to 100 software developers present on the website. This is the highest number we have ever seen at British online casinos, so this PlayGrand Casino review gets extra points for it.

Title recommendations

PlayGrand Casino members will find over 1000 slot games and about 40 jackpot slots. Scratch cards, table games, and live casino games are available as well, although with not so many options as slots have. A few of PlayGrand’s top games right now are Rich Wilde’s Book of Dead, Legacy of Dead, Money Train 2, Bonanza, Jammin Jars, Gonzo’s Quest, Rise of Olympus, and Midas Golden Touch.

Gamblers might want to know that the platform and all the games are well optimized for mobile use. That means that punters who prefer playing on their phone or tablet will have a decent user experience. A desktop app is also available in case you are playing on your computer, and you don’t want to rely on your web browser.

Support

Although PlayGrand casino seems to offer a stable platform, issues might come up at some point. Thus, you will be happy to know that a live chat support feature is available 24/7.

Live chat

We have tried it out ourselves, and we can say it’s quite helpful. The operators usually give you quick replies, and they will give you any kind of information, even if it’s something that you could find yourself in the T&Cs. This feature partly compensates for the absence of a FAQ page, which is a poor decision from our point of view.

Another feature we appreciate in this PlayGrand Casino review is that all players may engage in conversation, even if they have not registered. Of course, they ill not receive as much information about PlayGrand Casino bonuses or other features compared to their registered counterparts.

Identity verification

Also, you will need to prove your identity to care agents. They will ask for:

  • Complete name;
  • Date of birth;
  • Address, including postcode;
  • Email address.

However, after your first conversation, you may set up a four-digit PIN, which will receive the otherwise long verification process.

Users can also request help by sending an email to [email protected].

Complaints

In case you encounter serious issues with this casino and wish to raise a complaint, you should first address PlayGrand Casino’s customer support.

If the support team cannot help you with your issue, or if you’re not happy with their solution, ask for your issue to be referred to the Support Host’s Team Leader. You can escalate complaints further to the Complaints Team, who will give you a Case ID. This should really sort things out; in case it doesn’t, send your complaint further to an Alternative Dispute Resolution, like eCOGRA.

Conclusions

PlayGrand Casino can keep punters busy, considering its vast collection of over 1600 games. You shouldn’t have any concerns regarding the legitimacy or safety of this platform, as we couldn’t find any unsolved complaints about it. Also, it must be reminded that this site does not charge any fees for deposits or withdrawals, and you should get your withdrawals paid in up to 48 hours. You can play on your computer using your web browser or the dedicated app, and mobile gaming is possible as well, but only on a browser. In case you encounter issues, you can try sorting them out anytime, thanks to the 24/7 support chat service.