discover more about this online casino!
Overview
PlayGrand Casino UK has been around since 2013, so we can call it a well-established platform. The brand is managed by White Hat Gaming Limited, a key player in the online gambling industry. This company is mainly developing fully integrated gaming platforms for third-party clients but also has some casinos that it owns and operates.
PlayGrand Casino is just one of them, a few of the others are Jonny Jackpot, Casimba, Spinland, and 21 Casino.
Company information
When it started in 2012, White Hat Gaming was only focused on casino platforms, but since 2018, they have entered the sports betting market, after joining forces with Kambi Group. It also does well financially, with a total revenue of $14 million. Being a high-income casino is a plus since it can provide better services: for example, in-house support, which operates 24/7 on live chat, and accommodates players from multiple backgrounds.
Generally speaking, such big and competitive companies raise high expectations regarding accountability to its users and data security. Basically, a big and successful company will usually provide good services.
PlayGrand Casino bonuses
There is a fair share of PlayGrand Casino bonuses, starting with a welcome offer for newcomers and promos for tenured players. To get them, fund your account with more than £10 each time.
Wagering
The 35x staking requirement applies to all PlayGrand Casino bonuses, which is slightly lower than the British market’s standards.
Know that only promotional funds will contribute to the wagering requirements. Moreover, not all game categories will help you fill the turnover progress bar, as follows:
Additional promo rules
Remember that you must withdraw at least £10 after going through a bonus. Furthermore, the going-through period will generally be of 30 days for match promotions – failing to complete the staking requisites in this timeframe will forfeit your bonus and all associated funds.
Irregular play
The website also has a strict anti-irregular-play policy. The following actions count as such:
- Low-risk betting;
- Using multiple accounts to redeem offers;
- State game abuse: completing the promotional stages with bonus funds, then coming back to fulfill them with real cash.
In this situation, you might:
- Need to forfeit your current promotions;
- Lose access to any subsequent promotional schemes;
- Go through compulsory account closure.
Banking
Unless you will come over a no-deposit bonus offer, the first thing you will have to do after registering and verifying your casino account is to deposit some funds.
Deposits on this website start from £10, and they can be done through Visa, Mastercard, Maestro, Trustly, Paysafecard, Skrill, Neteller, PayPal, or Bank Transfer. The funds will usually reach your casino account almost instantly unless there are any issues with the payment system.
PlayGrand Casino does not charge fees for deposits. To make a payment, you must click on the big red button in the upper right corner of the window.
Withdrawals
Withdrawals will be paid out to the same method that was initially used to deposit the funds. However, bear in mind that the minimum withdrawal amount allowed is £20 per transaction. If the remaining balance of your account is lower than £20 and you wish to withdraw these funds, you must address customer support.
Please note that certain verifications might be imposed by the casino when you make deposits and withdrawals, to ensure that it’s actually you who is using the account and that the funds come from a legitimate source. Furthermore, it may take up to 48 hours for the site to process your payout request.
There is no limit for cashouts, which is rare for UK casinos and a plus in our PlayGrand Casino review.
Game collection
This gambling platform has a vast and diverse game collection, with over 1600 titles.
These are sourced by over 100 gaming providers. These providers are 1X2 Gaming, 2 by 2 Games, 4ThePlayer, Adoptit Publishing, AGS, Ainsworth, Alchemy Gaming, All41 Studios, Asylum Labs, Bally Wulff, Barcrest, BB Games, Betdigital, Big Time Gaming, Bla Bla Studios, Black Pudding, Blueprint, Bulletproof Gaming, Cayetano, Chance Interactive, Colossus Bets, Concept Gaming, Core Gaming, Crazy Tooth Studio, Dice Lab, Dtech Gaming, Electric Elephant, Elk Studios, Endemol, Eurostar Studios, Evolution Gaming, Eyecon Gaming, Fantasma Games, and Felt Games.
However, that is not all. There are up to 100 software developers present on the website. This is the highest number we have ever seen at British online casinos, so this PlayGrand Casino review gets extra points for it.
Title recommendations
PlayGrand Casino members will find over 1000 slot games and about 40 jackpot slots. Scratch cards, table games, and live casino games are available as well, although with not so many options as slots have. A few of PlayGrand’s top games right now are Rich Wilde’s Book of Dead, Legacy of Dead, Money Train 2, Bonanza, Jammin Jars, Gonzo’s Quest, Rise of Olympus, and Midas Golden Touch.
Gamblers might want to know that the platform and all the games are well optimized for mobile use. That means that punters who prefer playing on their phone or tablet will have a decent user experience. A desktop app is also available in case you are playing on your computer, and you don’t want to rely on your web browser.
Support
Although PlayGrand casino seems to offer a stable platform, issues might come up at some point. Thus, you will be happy to know that a live chat support feature is available 24/7.
Live chat
We have tried it out ourselves, and we can say it’s quite helpful. The operators usually give you quick replies, and they will give you any kind of information, even if it’s something that you could find yourself in the T&Cs. This feature partly compensates for the absence of a FAQ page, which is a poor decision from our point of view.
Another feature we appreciate in this PlayGrand Casino review is that all players may engage in conversation, even if they have not registered. Of course, they ill not receive as much information about PlayGrand Casino bonuses or other features compared to their registered counterparts.
Identity verification
Also, you will need to prove your identity to care agents. They will ask for:
- Complete name;
- Date of birth;
- Address, including postcode;
- Email address.
However, after your first conversation, you may set up a four-digit PIN, which will receive the otherwise long verification process.
Users can also request help by sending an email to [email protected].
Complaints
In case you encounter serious issues with this casino and wish to raise a complaint, you should first address PlayGrand Casino’s customer support.
If the support team cannot help you with your issue, or if you’re not happy with their solution, ask for your issue to be referred to the Support Host’s Team Leader. You can escalate complaints further to the Complaints Team, who will give you a Case ID. This should really sort things out; in case it doesn’t, send your complaint further to an Alternative Dispute Resolution, like eCOGRA.
What to look forward to at PlayGrand casino
PlayGrand casino sounds like an amazing online casino proposition for UK players. Let’s take a look at its most prominent features:
- Gaming permits granted by accredited agencies: PlayGrand casino holds gaming licenses granted by The UK Gambling Commission and The Malta Gaming Authority.
- Round-the-clock customer support: The UK has 24/7 customer support at PlayGrand casino.
- Optimal pay-out speed: Withdrawals at PlayGrand casino are executed within 48 hours maximum, which is rather reasonable.
- Local payment providers: UK players at PlayGrand casino can place their bets with local payment methods such as Paypal, Visa, Skrill MoneyBookers, Paysafecard, Neteller and many more.
- No deposit or withdrawal fees: PlayGrand casino does not charge any fees for deposits or withdrawals, which is a great benefit.
PlayGrand casino flaws but not dealbreakers
There are many features that can be found at PlayGrand Casino, so it is important to point out those that are more of a disadvantage:
- No telephone support: The customer support at PlayGrand Casino does not offer telephone communication, which is a disadvantage.
- Few responsible gaming tools: We were surprised that the casino has no reality check, no self-assessments and everything is geared towards customer support, which is not very efficient.
What PlayGrand casino is great for
PlayGrand Casino has a wide and varied selection of over 1,600 games, giving UK players a different choice every time they log on. These games are made by the best manufacturers in the industry, including providers such as Play’n Go, Netent, Evolution Gaming, Thunderkick, ELK Studios, Big Time Gaming, Microgaming and others.
Is PlayGrand Casino the best choice for you?
After this PlayGrand casino review we can confirm that this is one of the best options for UK players wanting to play online casino games for real money, as they have several regional payment methods, a great collection of games, no deposit or withdrawal fees and most importantly, their licenses come from reputable agencies. But if you still wish to see other options, you can choose from our selection of reviews we provide at your disposal.
