Gala Casino UK Review 2022

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The beginning

The platform is managed by LC Internation Limited, which holds a license provided by one of the essential gambling authorities, the United Kingdom Gambling Commission.

Owning company

Over the years, the platform has risen to the required standards as part of Entain, formally known as GVC Holdings. Their story started in 2004 under the name Gaming VC Holdings. After six years, the company started its activity under the GVG name.

They had annual revenue of $4.76 billion, reporting that the 2020 third-quarter gaming revenue was between 12% or 14% cc. As for the online net gaming revenue, it was up 28% cc. The British gambling group is listed on the London Stock Exchange and is part of the FTSE 100 Index.

The company also owns other famous names, such as Foxy Bingo, Party Casino, and sports brands like Coral and Ladbrokes. 

Gala Casino Bonus Codes

The online platform offers the following type of promotions:

• Welcome Bonuses;
• First Deposit Deals;
• Seasonal Offers.

Besides the ones mentioned above, the platform also offers “direct bonuses.” This type of promotion is added to the player balance without a deposit required.

Bonus rules

The standard wagering requirements for Gala Casino bonus codes are set to 10 times the bonus amount.

To claim the Gala Casino bonus codes, deposit at least the asked minimum sum. Sometimes, specific codes must be used when making a payment.

Details such as the wagering requirements stage, the requests for an active bonus, the time left to release the bonus after being claimed, and the games available for that bonus are available in the “My Account” section.

Gala Rewards Points

Reward points are used to unlock the five levels provided by the website in their loyalty programme. The status can be increased by collecting the required number of points. The points are recorded on the progress bar available in the Gala Rewards section from the website.

The last three levels can be accessed only by players that have 25-lifetime points in their progress bar.

Unfortunately, players that deposit with Paypal, Moneybookers, Paysafecard, Skrill or via any pre-payment card won’t qualify for bonuses.

Software providers

The products available here come from collaborations with software developers like Reel Time Gaming, iSoftBet, Play’N Go, Yggdrasil, Novomatic, Red Tiger Gaming, Slingo, Playtech, and many others more.

Games

Gala Casino online has many types of titles, from jackpots to table games and scratch cards. However, the most common games on the website are those in the slot category. Among over 600 titles, players will find here the most popular games available on the market.

Although the platform has some years in the industry, its game range is not impressive, with only 600 titles. When it comes to live dealer games, they lack diversity.

Account creation

Gamblers who want to sign up must fill up a registration form. The required information consists of personal details such as:

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Gender

Players are allowed to have only one account within the iGaming platform.

KYC checks 

All personal details offered will be confirmed through the verification process. The checks consist of confirming the identity and address by uploading a picture of an identification document (passport, ID card or driving licence), including your full name, date of birth, place of birth, and photograph and complete address.

After going through this process, the operator is entitled to verify the following aspects of the member:

• If the user has the legal age;
• The correctness of the details provided;
• If the user is a resident at the address mentioned;
• The fact that the user is not part of any self-exclusion agreement;
• If there are multiple accounts with the exact details;
• If the member was not previously excluded from the platform.

Source of funds verification

All members must provide a source of funds proof. This check must take place due to legal obligations. For this kind of verification, users can give a copy of the monthly payslip and bank statements issued within the past three months to prove inheritance or property sale.

Other accepted documents include an annual tax return, dividends or director remuneration, proof of a specific payment or reward received. The British players will send the documents to the [email protected] email address. Once the proof is requested, users have at disposal 28 days to send it. 

Unverified account restrictions

The iGaming platform can impose a monthly deposit limit of £50 if you do not send the documents for the source of funds check within 28 days. To avoid this, try to respect the deadline.

While the verification process is undergoing, certain restrictions can be enforced. Restrictions can range from making withdrawals or limiting access to the website’s services until the process is done.

Account dormancy and closure 

Gamblers that don’t access their account for more than six months will have it deemed dormant. After periods longer than 400 days, a Dormancy Fee will be applied.

The gaming website doesn’t charge any admin fees if the account balance is zero. However, the operator can close it anytime.

Those who want to close their account can do it anytime with the condition to not owe money to the platform. As for those who want to re-activate, one must contact customer support service to make this happen. If a player closes his account, he cannot unblock it until the chosen time has passed.

Suppose something doesn’t go well with the verification checks. In that case, the operator has the right to close the account and retain any generated value.

Making transactions

The website has some popular banking options available to the UK players like Visa, MasterCard, EcoPayz, PayPal, Paysafecard, Skrill and Trustly. The minimum deposit allowed by the gaming platform is £5.

The operator will not charge deposits and withdrawals made via bank transfer or debit cards. However, there can be fees imposed by the payment provider, but the website does not specify which ones.

Cash-out options

To cash out, players can choose from:

• Visa;
• MasterCard;
• Maestro;
• Visa Fast Funds;
• PayPal;
• Skrill;
• Bank Transfer;
• Paysafecard.

There is no limit regarding cashing out, and the withdrawal time is two hours. Withdrawals will not be processed until the verification checks are done and other cashout conditions have been met.

The UK platform has the right to ensure that pay-outs are made under rules designed to minimize fraud if a player uses more than one payment method.

Mobile app

Besides the fact that the iGaming platform is mobile-optimized, they also have mobile applications. Users can download the app from both the App Store and Google Play. These apps offer the same features as the desktop version. Gamblers can play all types of games and redeem the Gala Casino Bonus Codes.  

Ways to contact the customer support team

Members here have the option to contact the customer support team via:

• Chat;
• Email: Contact form available on the site.
• Players can also contact an agent by sending a message on their Facebook page.

Suppose our British players encounter any problems or have any questions regarding the Gala Casino Bonus Codes. In that case, we advise them to first look at the FAQ page located at the top-right screen corner. If that’s not helpful, contact the support team via chat or email. 

The conclusion of our review

• The website has over 600 games at the British players’ disposal. However, when it comes to live dealers, they have few options.
• This operator does not charge any fee when it comes to transactions. Players must keep an eye on payment method restrictions when claiming an offer.
• Users that don’t provide proof of the source of funds will have a monthly limit on deposits.
• While the verification process is undergoing, certain restrictions can be imposed.
• Blocked accounts will become available again after the period selected expires.