SpinGenie Bonus Codes, Offers and Expert Review (2023)
Check our SpinGenie Casino review and join the casino today. Take advantage of more than 4500 slots, trained customer support, and common payment methods in the UK, like Skrill and Visa.
How we rate
At KingCasinoBonus, we pride ourselves on being the most trusted source of casino & bingo reviews. Our in-house editorial team thoroughly evaluates each website before rating it. Our ratings are based on a strict scoring formula that considers trustiness, limits, fees, and other conditions.
Affiliate Disclosure
KingCasinoBonus receives money from casino operators every time someone clicks on our links, influencing product placement. The compensation we receive does not impact our recommendation, advice, reviews and analysis in any way. Our content will always remain objective, independent, straightforward, and free from bias.
18+
Only players over 18 years old are allowed to play at online casinos, as stated by the United Kingdom law. KingCasinoBonus does not promote or advertise anything related to underage gambling! We are committed to supporting the fight against underage gambling by educating young people about the risks associated with gambling and helping parents protect their children from such dangers.
Your e-mail will not be shared with any third parties. By adding your e-mail you agree to receive daily casino promotions, and this will be the sole purpose it will be used for.
108% UP TO £88 + 88 SPINS ON STARBURST AT SPINGENIE CASINO
108% UP TO £88 + 88 SPINS ON STARBURST AT SPINGENIE CASINO
Bonus code:
NOT REQUIRED
Wagering
30x D+B/60x W
Min. Deposit
£20
Max. Cashout
N/A
To qualify for 108% up to £88 and the additional 88 spins on Starburst, create an account and make your first deposit.
Promotional Rules
The qualifying deposit for this bonus is £20. You must wager the bonus and deposit amounts 30 times and the spin winnings 60 times.
You can only use the spins on Starburst, and each spin is worth £0.10. Slots count fully to the requirement, while all other games contribute by 10%.
Pros and Cons
Pros
The match percentage is high and will multiply your deposit, resulting in a higher bonus amount
Starburst is an excellent predetermined slot game because it has a high payout rate
Cons
The wagering requirement for the spins is high, at 60 times the spin winnings
For the funds, you must wager both the bonus and deposit amounts, which means the requirement will take longer to complete
Bonus Verdict
For those who prefer slots, this promotion is a great option because they receive an impressive number of 88 spins on a well-known slot, along with additional bonus money. Nevertheless, because the wagering is so high, it might take some time to complete the requirement.
Rate this Bonus
First deposit only. Min. deposit: £20.Max. Bonus £88. WR of 30x Deposit+Bonus amount (Slots count 100%, other games 10%) within 30 days .Spins Game: Starburst. Max Spins:88 . WR 60x free spin winnings amount (only Slots count) within 30 days. Spin value: £0.10.. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. First deposit bonus can only be claimed once every 72 hr across all casinos T&C Apply, 18+
Free spins are only available to new customers who have successfully completed age verification and successfully verified their mobile number. Qualifying customers will receive 10 free spins on Squealin' Riches. The maximum stake per free spin bet is 20p. No maximum win. Free spins must be used within seven days of qualifying and any remaining spins after seven days will be revoked T&C Apply, 18+
New Casino Customers Only. Free Spins on selected Betfair Casino Games. Free Spins valued at 10p. Average Daily jackpot amount calculated between 01/01/21 to 01/04/21 T&C Apply, 18+
18+. New Players only. Upon Registration, up to 100 (30p) locked free spins to use on The Spinfather. 7 day expiry. Min deposit £10. Up to £300 Deposit Bonus available via 2 deposit boosts. Up to 50 (30p) locked free spins (FS) to use on The Spinfather on your first deposit. Up to 50 (30p) locked FS to use on The Spinfather on your second deposit. 40x wagering requirement on bonuses and FS wins. Wins paid as bonus credit. 30 days expiry from registration followed by 30 days expiry after each deposit. £50 max withdrawal from bonuses without a deposit across all Intouch Games Accounts; mFortune, Mr Spin, Dr Slot, PocketWin, Casino2020, Cashmo, Bonus Boss, Jammy Monkey. T+Cs apply. BeGambleAware.org T&C Apply, 18+
Disclaimer Gambling Addiction
Problem gambling is a severe condition that can take a toll on your personal life. KingCasinoBonus is dedicated to raising awareness regarding gambling addiction! With us, you can learn about the warning signs of this addiction and how to prevent it.
Expired bonuses
Show more
♛ 200% WELCOME BONUS UP TO £100 + 55 STARBURST SPINS
♛ 200% WELCOME BONUS UP TO £100 + 55 STARBURST SPINS
Bonus code:
NOT REQUIRED
Wagering
30 X (B+D) / 30 X W-FS
Min. Deposit
£20
Max. Cashout
n/a / £100
Welcome to SpinGenie, an online gambling platform with over 1500 games, lots of exclusive promotions and endless action.
SpinGenie offers a welcome bonus of 200% up to £100 + 55 extra spins to all its new members. The spins can be used on Starburst. To request a cashout, the sum of the bonus amount and deposit amount must be played through 30 times. Plus, the winnings generated by the bonus rounds must also be wagered 30 times. Furthermore, these rounds are either capped at £100 or double the bonus amount. In such cases the final amount which can be received is the larger amount of the two. You can claim this bonus every 72 hours on all the other casinos that hold this license. Do not withdraw funds before completing the wagering requirements, or you will lose the bonus.
Rate this Bonus
First Deposit Only. Min. deposit: £/$20. Game: Starburst, Spin Value: £/$0.1, Max Free Spins: 55. Max bet is 10% (min £/$0.10) of the free spin winnings amount or £/$5 (lowest amount applies). Free Spins must be used before deposited funds. Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. BeGambleAware.org T&C Apply, 18+
♛ 200% UP TO £100 + 55 STARBURST SPINS ON FIRST DEPOSIT
♛ 200% UP TO £100 + 55 STARBURST SPINS ON FIRST DEPOSIT
Bonus code:
NOT REQUIRED
Wagering
30 X (B+D) / 30 X W-FS
Min. Deposit
£20
Max. Cashout
n/a / £100
Making a first deposit on SpinGenie can bring you a bonus of 200% up to £100, plus 55 extra rounds to play on Starburst. The spins have a fixed value of £0.10/each, and they must be used before the deposited funds. The bets’ amount cannot exceed 10% of the spins winnings or £5. Between the two, the lowest value will apply. The sum of the bonus and deposit amount come with a turnover condition of 30x. The spins winnings must be also wagered 30 times. If you do not wager your bonus within 30 days, you will lose the bonus funds.
Click on our link, register an verify your account on SpinGenie. Then deposit more than £20 to receive this offer.
Read the bonus terms carefully before gambling any funds in order to play responsibly.
Rate this Bonus
First Deposit Only. Min. deposit: £/$20. Game: Starburst, Spin Value: £/$0.1, Max Free Spins: 55. Max bet is 10% (min £/$0.10) of the free spin winnings amount or £/$5 (lowest amount applies). Free Spins must be used before deposited funds. Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. BeGambleAware.org T&C Apply, 18+
Deposit £10 Get 30 Free Spins No Wagering at Rainbow Riches Casino
SpinGenie
MagicRed Casino
Megaways Casino
Virgin Games Casino
Betfred Casino
Rainbow Riches Casino
First deposit only. Min. deposit: £20.Max. Bonus £88. WR of 30x Deposit+Bonus amount (Slots count 100%, other games 10%) within 30 days .Spins Game: Starburst. Max Spins:88 . WR 60x free spin winnings amount (only Slots count) within 30 days. Spin value: £0.10.. Max bet is 10% (min £0.10) of the Bonus amount or £5 (lowest amount applies). Bonus must be claimed before using deposited funds. First deposit bonus can only be claimed once every 72 hr across all casinos T&C Apply, 18+
New players only, Min deposit £20. offer valid for 24 hrs, wagering requirement x50. T&C Apply, 18+
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Secrets of the Phoenix Megaways. Spins value: 20p each. Play Responsibly. BeGambleAware.org. 18+. †£10 lifetime deposit for Daily Free Game. T&C Apply, 18+
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Current Jackpots are across selected games. T&C Apply, 18+
New Casino customers only. £/€10 min transfer & stake on Casino slots within 7 days. Max bonus 200 Free Spins on selected games. Free Spins expire after 7 days. iOS app restrictions may apply. E-Wallet & Pre-Paid card restrictions apply. SMS validation may apply. Not available in NI T&C Apply, 18+
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Rainbow Riches. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. **£10 lifetime deposit for Daily Free Game. T&C Apply, 18+
Look & Feel
4.0
Look & Feel
3.5
Look & Feel
5.0
Look & Feel
4.5
Look & Feel
4.5
Look & Feel
5.0
Payout Speed
3.9
Payout Speed
4.0
Payout Speed
4.2
Payout Speed
5.0
Payout Speed
3.9
Payout Speed
4.2
Slot Games
5.0
Slot Games
5.0
Slot Games
5.0
Slot Games
Slot Games
5.0
Slot Games
5.0
Live Games
5.0
Live Games
5.0
Live Games
5.0
Live Games
Live Games
5.0
Live Games
5.0
Bonuses
4.0
Bonuses
3.5
Bonuses
3.2
Bonuses
3.0
Bonuses
3.5
Bonuses
3.2
Loyalty
3.0
Loyalty
1.0
Loyalty
1.0
Loyalty
Loyalty
1.0
Loyalty
1.0
Customer Service
4.5
Customer Service
4.5
Customer Service
5.0
Customer Service
4.5
Customer Service
5.0
Customer Service
5.0
Licensing
5.0
Licensing
5.0
Licensing
5.0
Licensing
5.0
Licensing
5.0
Licensing
5.0
How Our Experts Evaluate & Rate SpinGenie | Complete Review
Our work centres on finding online gambling brands operating in the UK and comprehensively evaluating their operation. To do this, we’ve created a review task force composed of former players and individuals with broad knowledge and understanding of the ins and outs of online gambling operators.
Our team designed their methodology to ensure the assessments they carry out touch on the main aspects of the operator. The methodology enables our review members to break down the operator into its essential components and closely analyse each.
For our SpinGenie Casino review, we began our process by registering for an account and completing the verification processes. Afterwards, we explored the main casino areas, such as the gaming menu, the banking page, and the customer support department. Since many British gamblers prefer mobile gaming, we tested the website on various mobile devices to check the site’s optimisation level and the games’ graphics and performance.
SpinGenie Overview | Our Reviewer's Findings
📲 Registration process
1 min
🪪 KYC process
1 day
🎮 Game types
Live casino, Slots, Bingo, Mobile Games, Roulette, Jackpots, Baccarat, Classic Slots, Blackjack, Slingo, Table games
🎲 Live games
300
🎰 Slots
4500+
💳 Deposit methods
Trustly, Bank Wire, Paysafecard, Skrill Moneybookers, Neteller, PayPal, MasterCard, Visa
🏦 Withdrawal methods
Trustly, Bank Wire, Skrill Moneybookers, Neteller, PayPal, MasterCard, Visa
The operator presents a highly dynamic website featuring top games, player promotions, and intuitive menu categories. The site performs well on all devices, whether a desktop or a hand-held device.
Players who prefer mobile gaming can download the iOS app. Currently, the platform does not provide an Android app.
How to Complete the SpinGenie Casino Login Process?
Access the official website.
Click the “Join” button.
Write your complete name and birth date.
Enter your email address.
Fill in your country, city, and employment status, and enter your mobile number.
Write your home address and zip code.
Create a unique password and username, and confirm your age.
Click “Create Account”.
How to Verify SpinGenie Casino Account?
Upon registration, a pop-up window will verify your mobile number.
Once done, go to your account and find the document upload section.
See the necessary verification documents and upload a copy of each.
Submit the documents for processing.
KYC Documents
ID card, passport, or driver’s licence
Utility bill or another proof of address
Proof of payment method, if necessary
How to Close SpinGenie Casino Account?
Log into your account and open the live chat.
Notify the operator of your wish to close your account.
YoU can also send an email request to the site to close your account.
Wait for the request to be processed and for the operator to notify you of further actions.
SpinGenie Desktop Preview
For our SpinGenie Casino review, we navigate the site to check if it is user-friendly and provides a positive gaming experience. The site loads quickly on the desktop when you use a browser. No desktop application allows you to download any gaming software on your computer.
To the left-hand side, you will see a sliding menu from where you can navigate the promotions, game menu, responsible gaming tools, help centre, and the platform’s blog. In the sub-header, there’s the game navigation menu, comprising three main categories: Slots, Instant Win, and Casino. Clicking any tab would show the subcategories of games belonging to that menu.
Although there are thousands of games on the site, only a few basic categories can help you navigate, and there are no additional filters except the search bar. The useful thing about the search bar is that you can type either the name of a particular slot or a specific provider, like NetEnt or Pragmatic Play.
SpinGenie Mobile Preview
As mobile gaming is a popular alternative for British gamblers, for our SpinGenie Casino review, our team has also run a few tests on a mobile device to check the site’s adaptability. HTML technology and a native app for iOS users enable both users of Android and iOS devices to play on mobile.
The operator has retained the same functionality on the mobile site as on the desktop version, offering a full collection of games and features to on-the-go players. The only difference you’ll notice from the desktop version on the mobile site is the compressed layout, as expected, considering the difference in screen size.
SpinGenie App Preview
The available iOS app provides a better gaming experience for Apple users. Our team, however, could not find an APK file for an Android app.
For our SpinGenie Casino review, we downloaded the app on an iPhone 12. After running a few tests and exploring the main casino areas, we concluded that it performs well and provides an easier way of accessing the platform’s services. The iOS app was designed for iPads but is also compatible with iPhones. It does not yet provide a rating and is compatible only with devices with at least the iOS 12.0 software installed.
SpinGenie Casino iOS Mobile App Download Process
Open the App Store and write the operator’s name in the search bar.
Make sure Skill On Net Ltd provides the app.
Click the download button.
Tap the operator’s icon on your screen to launch the platform.
Look and feel verdict
Navigation: The website displays an intuitive layout and straightforward menus. Although the search bar lacks advanced filtering tools, you can easily access each game area.
Loading speed: Whether you access the site from your desktop or mobile device, the site adapts quickly and performs well, providing a positive gaming experience.
Graphics & design: As the operator does not present any innovative graphics, the gaming site is suitable for all types of players as the game categories are highlighted and easy to find.
Overall verdict: The website does not stand out or host a negative gaming experience. Although the operator could improve the library and provide more game sections to browse the available games more easily, beginner and seasoned players can find all the information they need. The main menu is categorised efficiently into various areas, like slots, instant wins, casino games, and available promotions.
SpinGenie Slot Games 5 /5
The platform is managed by SkillonNet, which runs several more brands with many distinctive slot features, including the number of slots they offer. Like other SkillonNet brands, this operator provides an enormous choice of more than 4500 slots from nearly every major and minor developer in the industry.
You can use the search bar to browse games from Pragmatic Play, Microgaming, NetEnt, Red Tiger, and Relax Gaming, among others. If you already have one or more games you like, type the slot’s name in the search bar.
Given the number of games, you can expect a diverse thematic portfolio and titles featuring all kinds of in-game bonuses. The 5-reel slots are the most numbered, while the average number of pay lines stretches between 10 and 30.
You can access extra information about the games by clicking the game icon. The information presents the slot’s volatility, maximum win, betting limits, number of reels, and related details.
Slots We Tested
Game
Provider
RTP
Aloha! Cluster Pays
Netent
96.42 %
Motörhead
Netent
96.98 %
The Legend of Shangri-La
Netent
96.59 %
Temple of Nudges
Netent
96.03 %
Wild Worlds
Netent
96.47 %
Slots Game Types
Jackpots – 200+
Daily jackpots – 100+
Megaways – 150+
Slingo – 40+
Classic Slots – 500+
Video slots – 3500+
From classic fruit slots to innovative 3D slots, Megaways, and daily jackpots, the diversity on this site is excellent. The Jackpots section provides games with progressive prizes ranging from £10000 to over £2 million. The Megaways slots are not categorised, so you must use the search bar to find them.
Best SpinGenie Casino Slots
Book of Dead
Legacy of Dead
Money Train 2
Gonzo’s Quest
Sweet Bonanza
Rainbow Riches: Pots of Gold
Bonanza Megaways
Gates of Olympus
Wolf Gold
Who Wants to be a Millionaire
Slots verdict
Criteria
Slots
Verdict
Slot Selection
More than 4500 games with different themes and various categories
Excellent
Slot providers
Popular game developers, including Pragmatic Play, Microgaming, and NetEnt
Very good
Slot Types
Various slot types like video slots, classic slots, megaways and jackpots
Excellent
Min Bet
Minimum bet starts at £0.1, which is the standard in the industry
Good
Max Bet
Players can bet up to £100 on some slots
Excellent
Jackpots
More than 200 jackpots with large pots
Excellent
RTP
Standard payout percentage
Very good
As a registered member, you benefit from an extensive collection of over 4500 slots from reputable game developers like Microgaming and Pragmatic Play. Since the game selection is diverse, you will indeed find a game to match your preferences, from traditional reels and megaways to jackpots and Slingo titles. Generally, most games allow a minimum bet of £0.1, which fits a wider range of gamblers.
Slots
Jackpots
Classic Slots
Slingo
SpinGenie Live Casino 5 /5
You can access the live dealer games from the “Casino’” section in the game bar and navigate the different sub-categories of live table games. You will find around 300 titles, including blackjack, roulette, live game shows, poker, and baccarat.
Evolution Gaming, Playtech, and Pragmatic Play are the operator’s leading suppliers of live gaming content. All the games are premium quality and work well on desktop and mobile. You can expect HD streams, professional live dealers and a chat option to communicate with other present players in every room.
Live casino
Roulette
Baccarat
Blackjack
Table games
SpinGenie Casino Roulette Games
Type of Roulette Game
Min Bet
Max Bet
Provider
Quantum Roulette
£100
£500
Playtech
Immersive Roulette Live
£0.50
£5000
Evolution
XXXtreme Lightning Roulette
£0.20
£1000
Evolution
SpinGenie Casino Blackjack Games
Type of Blackjack Game
Min Bet
Max Bet
Provider
Infinite Blackjack
£1
£2500
Evolution
All Bets Blackjack
£1
£500
Playtech
Unlimited Blackjack
£1
£500
Playtech
SpinGenie Casino Baccarat Games
Type of Baccarat Game
Min Bet
Max Bet
Provider
Baccarat Squeeze Live
£1
£5000
Evolution
Lightning Baccarat
£1
£1000
Evolution
Baccarat
£1
£5000
Pragmatic
SpinGenie Casino Table Games
Roulette
Baccarat
Blackjack
Poker
Video poker
Video bingo
Online scratch cards
The automated table games also provide a lot of variety, and unlike the live games, you can play them in demo mode, but you need to verify your account first. The betting limits might be as low as £0.20 for the minimum wager. However, some games may require a higher amount of £1 or more.
Live dealer verdict
Criteria
Roulette
Blackjack
Baccarat
Game Type Variation
There are options for French and American Roulette, but no European version
One Blackjack, classic Blackjack and other 38 games are available here
Baccarat options include Grand Live Baccarat and Speed Baccarat
Min Bet
Minimum bet starts at £0.2.
Minimum bet starts at £1.
Minimum bet starts at £1.
Max Bet
Maximum bet is £5000.
Maximum bet is £2500.
Maximum bet is £5000.
Providers
Pragmatic, Playtech, Evolution
Pragmatic, Playtech, Evolution
Pragmatic, Playtech, Evolution
Overall verdict
All-budgets bets, good providers, the Roulette selection could provide a more diverse selection
Much diversity and a reasonable minimum bet of £1 that suits all types of gamblers
Only around 35 games, but good providers and low minimum bet for new players
SpinGenie Payments 3.9 /5
Payment
Min deposit
Max deposit
min withdrawal
Max withdrawal
Withdrawal time
£20
No limit
£20
No limit
1-2 business days
£10
No limit
£20
No limit
1-3 business days
£10
No limit
£20
No limit
1-2 business days
£10
No limit
£20
No limit
1-2 business days
£10
No limit
£20
No limit
1-3 business days
£10
£100
N/A
N/A
N/A
£10
No limit
£20
No limit
1-3 business days
£10
No limit
£50
No limit
2-5 business days
The banking section features 8 payment options, such as cards, digital wallets, bank transfers, and vouchers. For example, you can deposit via Visa, Skrill, and PayPal, which are popular methods among British gamblers.
Due to recent regulations, UK players cannot use credit cards for gambling, so only debit cards are permitted.
SpinGenie Casino Deposit Process
Log into your account and click the “’Deposit” button in the top right corner.
Choose a payment method.
Enter a deposit amount and complete the rest of the form.
Click “Submit” to send your deposit request.
What is the SpinGenie Casino Minimum Deposit?
The minimum deposit on this site is £10 through all available payment options.
SpinGenie Casino Withdrawal Process
Sign into your account and tap the blue “Deposit” button.
Go to the “Withdraw” section and select a withdrawal method.
Enter your payout amount and select a currency.
Fill out the rest of the withdrawal form and click “Submit”.
SpinGenie Casino Withdrawal Time
The operator usually takes 2 business days to process withdrawal requests. However, each financial institution processes transactions differently, and it may take longer to receive your funds.
If you use Bank Wire or a debit card, you will receive your funds in a maximum of 5 working days. Paypal, Skrill, or another digital wallet, for example, process withdrawals between 24 and 48 hours.
Reasons for SpinGenie Casino Payout Problems
An ongoing game session is blocking you from making a withdrawal.
You have an active bonus and uncompleted wagering requirements.
Your account needs to be fully verified.
You need to re-submit a copy of your verification documents.
SpinGenie Casino Fees
The operator won’t charge deposit or withdrawal processing fees. If you withdraw your funds using Bank Wire, though, and you cash out less than £500, you are charged a £10 administration fee. If the site changes its policy, we will update our SpinGenie Casino review accordingly.
The operator will reimburse you for your deposit after deducting a 20% fee if you use a payment method that is not yours.
Payments verdict
Payout time: The operator takes 48 hours to process withdrawal requests. If you cash out your funds, for example, via an e-wallet, you should receive your funds in a maximum of 4 working days, given that e-wallets process transactions between 24-48 hours.
Payment methods: The banking page displays 8 payment options. Even though the site could provide a broader range of options, British players can deposit via Visa, PayPal, and Paysafecard, popular in the UK.
Payout limits: There are no maximum cashout limits. However, players must deposit at least £10, and withdraw £20, depending on the method.
Overall verdict: British players may consider depositing since the platform accepts payments through means frequently used in the UK, like PayPal, Skrill, Paysafecard, and Visa. However, the 48-hour processing time for withdrawals may represent a disadvantage for some gamblers.
For our SpinGenie Casino Review, we also took a look at the company and the available certificates to make sure the website operates legally and efficiently.
The gaming site is operated by SkillOnNet Ltd., which has more than 15 years of experience in the industry. British players can safely join the casino and explore their benefits as the United Kingdom Gambling Commission has verified the platform’s services. The operator also collaborates with iTech Labs to demonstrate the fairness and reliability of the available game selection.
UK Gambling Commission
039326-R-319358-052
SpinGenie is Legit?
The United Kingdom Gambling Commission, a preeminent regulating agency in the sector, has given its approval to the website. Sites that function under the UKGC laws represent a secure gaming environment as they have gone through multiple verification checks regarding their features and general services.
Is SpinGenie Casino Safe?
iTechLabs
SSL encryption
Gamstop
Gamcare
The site ensures a safe environment for its players by implementing an SSL encryption that allows secure transactions and protects the user’s personal information. Additionally, the iTechLabs certificate illustrates the fact that the game selection has been verified and approved by gaming specialists. Registered players also have access to various responsible gaming tools, such as helplines and organisations like GamCare, which prevent gambling addiction.
SpinGenie customer service 4.5 /5
The operator provides dependable and responsive support when directly communicating with users. You can contact the customer service department via live chat or email.
The live chat feature is only accessible to registered users. You can email the casino if you need help but haven’t created an account yet.
If you’re dealing with a minor problem or have a general question, open the “Help” centre from the main menu and go through the FAQs. There you can find all the information you need about deposits/withdrawals, promotions, games, documents, and other relevant topics.
How to Contact SpinGenie Casino?
You may contact the operator via email at [email protected] or seek assistance on live chat. The live chat is open for service every day from 06:00-00:00 GMT, while the email assists 24/7.
If you need to report a problem, open the contact page and click the “Report a problem’ link”. The website will handle your request after you complete the available form.
How We Tested Customer Support?
The response time of the live chat and email assistants, the manner of response, and the value of the information are the three main factors we checked when assessing the customer service department for our SpinGenie Casino Review.
The chat assistants, which were actual people and not chatbots, replied to all our questions within a minute, though if there’s more traffic on the site, you may have to wait a few minutes. If you decide to send an email, which will provide a more detailed response compared to the live chat, you can expect a reply between 1 and 24 hours.
The agents were professional and politely addressed us while providing detailed answers and guidance to solve our issues.
Customer support verdict
Response time: Depending on the site traffic, the customer care department may respond immediately or within 24 hours. However, the agents generally respond in a few minutes if you use the live chat feature.
Staff availability: The support services are limited as the live chat is operational between 06:00-00:00 GMT. Additionally, only registered players can discuss this with a live chat representative. The email, however, is available 24/7.
Overall experience: The operator provides a positive customer support experience since the department consists of well-trained and polite people who assist you with any problem. The availability could be improved as the live chat is not functional 24/7. The site does not provide a phone number either.
Along with regular promotions, bonuses, competitions, and other offers, there is a loyalty programme. The operator’s loyalty programme has few specifics but functions similarly to other loyalty programmes. By actively playing with real money, you can move up the level scale.
The operator recently introduced the new “My Levels” feature, allowing you to track your progress and see how close or far you are from levelling up. You can expect a “special reward” with each new level. Click on the progress bar to see a map of your current status alongside future rewards.
Our Take on SpinGenie Casino
After you complete the registration and verification process, you get access to a large selection of over 4500 slot games, 500 table games, and around 300 live dealer sessions. You can expect to find a variety of games with different themes and high-quality graphics as the site collaborates with well-known game developers like Microgaming, NetEnt, and Evolution Gaming.
Payment options, particularly withdrawal methods, are limited to only a few options, including debit cards, PayPal, Bank Wire, and Trustly. Additionally, the operator takes at least 48 hours to overview and approve withdrawal requests.
What to look forward to at SpinGenie Casino
Impressive slots selection of over 4500 titles, including traditional reels, progressive jackpots, and megaways.
Popular payment methods in the UK: PayPal, Visa, Skrill, Neteller and Paysafecard.
Around 300 live dealer games from Pragmatic Play, Evolution Gaming, and Playtech.
SpinGenie Casino flaws but not dealbreakers
48-hour processing time for withdrawals.
The live chat is operational only from 06:00 to 00:00.
Unregistered players do not benefit from live chat assistance.
The mobile app is available only to iOS users.
What SpinGenie Casino is great for
One important element that characterises the platform’s services is diversity. A wide spectrum of players that like slots, table games, or live casino sessions can play from the library’s over 5000 game titles. It provides a wide variety of games that load swiftly on desktop and mobile devices thanks to collaborations with NetEnt, Microgaming, Pragmatic Play, and other trustworthy gaming companies.
Is SpinGenie Casino the best choice for you?
British players who prefer slots may consider registering because they will find various traditional reels, progressive jackpots, and megaways titles. If you are interested in jackpots, for instance, among the 200 options, you will find many with high pot values close to £2 million. Live dealer games also have around 300 choices available since the platform focuses on all types of players, including beginners and seasoned gamblers. However, the operator leaves room for improvement regarding the banking policies, given that it takes 2 business days to approve transactions.