SpinGenie Bonus Codes, Offers and Expert Review (2023)

How Our Experts Evaluate & Rate SpinGenie | Complete Review

Our work centres on finding online gambling brands operating in the UK and comprehensively evaluating their operation. To do this, we’ve created a review task force composed of former players and individuals with broad knowledge and understanding of the ins and outs of online gambling operators.

Our team designed their methodology to ensure the assessments they carry out touch on the main aspects of the operator. The methodology enables our review members to break down the operator into its essential components and closely analyse each.

For our SpinGenie Casino review, we began our process by registering for an account and completing the verification processes. Afterwards, we explored the main casino areas, such as the gaming menu, the banking page, and the customer support department. Since many British gamblers prefer mobile gaming, we tested the website on various mobile devices to check the site’s optimisation level and the games’ graphics and performance.

SpinGenie Overview | Our Reviewer's Findings

Method for Ensuring Data Accuracy

SpinGenie Registration Process Preview

SpinGenie Payments 3.9 /5

Payment	Min deposit	Max deposit	min withdrawal	Max withdrawal	Withdrawal time
	£20	No limit	£20	No limit	1-2 business days
	£10	No limit	£20	No limit	1-3 business days
	£10	No limit	£20	No limit	1-2 business days
	£10	No limit	£20	No limit	1-2 business days
	£10	No limit	£20	No limit	1-3 business days
	£10	£100	N/A	N/A	N/A
	£10	No limit	£20	No limit	1-3 business days
	£10	No limit	£50	No limit	2-5 business days

The banking section features 8 payment options, such as cards, digital wallets, bank transfers, and vouchers.  For example, you can deposit via Visa, Skrill, and PayPal, which are popular methods among British gamblers.

SpinGenie Casino Deposit Process

1. Log into your account and click the “’Deposit” button in the top right corner.
2. Choose a payment method.
3. Enter a deposit amount and complete the rest of the form.
4. Click “Submit” to send your deposit request.

What is the SpinGenie Casino Minimum Deposit?

The minimum deposit on this site is £10 through all available payment options.

SpinGenie Casino Withdrawal Process

1. Sign into your account and tap the blue “Deposit” button.
2. Go to the “Withdraw” section and select a withdrawal method.
3. Enter your payout amount and select a currency.
4. Fill out the rest of the withdrawal form and click “Submit”.

SpinGenie Casino Withdrawal Time

The operator usually takes 2 business days to process withdrawal requests. However, each financial institution processes transactions differently, and it may take longer to receive your funds.

If you use Bank Wire or a debit card, you will receive your funds in a maximum of 5 working days. Paypal, Skrill, or another digital wallet, for example, process withdrawals between 24 and 48 hours.

Reasons for SpinGenie Casino Payout Problems

• An ongoing game session is blocking you from making a withdrawal.
• You have an active bonus and uncompleted wagering requirements.
• Your account needs to be fully verified.
• You need to re-submit a copy of your verification documents.

SpinGenie Casino Fees

The operator won’t charge deposit or withdrawal processing fees. If you withdraw your funds using Bank Wire, though, and you cash out less than £500, you are charged a £10 administration fee. If the site changes its policy, we will update our SpinGenie Casino review accordingly.

Payments verdict

• Payout time: The operator takes 48 hours to process withdrawal requests. If you cash out your funds, for example, via an e-wallet, you should receive your funds in a maximum of 4 working days, given that e-wallets process transactions between 24-48 hours.
• Payment methods: The banking page displays 8 payment options. Even though the site could provide a broader range of options, British players can deposit via Visa, PayPal, and Paysafecard, popular in the UK.
• Payout limits: There are no maximum cashout limits. However, players must deposit at least £10, and withdraw £20, depending on the method.
• Overall verdict: British players may consider depositing since the platform accepts payments through means frequently used in the UK, like PayPal, Skrill, Paysafecard, and Visa. However, the 48-hour processing time for withdrawals may represent a disadvantage for some gamblers.

SpinGenie Payments

SpinGenie Licensing & Security 5 /5

For our SpinGenie Casino Review, we also took a look at the company and the available certificates to make sure the website operates legally and efficiently.

The gaming site is operated by SkillOnNet Ltd., which has more than 15 years of experience in the industry. British players can safely join the casino and explore their benefits as the United Kingdom Gambling Commission has verified the platform’s services. The operator also collaborates with iTech Labs to demonstrate the fairness and reliability of the available game selection.

UK Gambling Commission

039326-R-319358-052

SpinGenie is Legit?

The United Kingdom Gambling Commission, a preeminent regulating agency in the sector, has given its approval to the website. Sites that function under the UKGC laws represent a secure gaming environment as they have gone through multiple verification checks regarding their features and general services.

Is SpinGenie Casino Safe?

• iTechLabs
• SSL encryption
• Gamstop
• Gamcare

The site ensures a safe environment for its players by implementing an SSL encryption that allows secure transactions and protects the user’s personal information. Additionally, the iTechLabs certificate illustrates the fact that the game selection has been verified and approved by gaming specialists. Registered players also have access to various responsible gaming tools, such as helplines and organisations like GamCare, which prevent gambling addiction.

SpinGenie customer service 4.5 /5

The operator provides dependable and responsive support when directly communicating with users. You can contact the customer service department via live chat or email.

If you’re dealing with a minor problem or have a general question, open the “Help” centre from the main menu and go through the FAQs. There you can find all the information you need about deposits/withdrawals, promotions, games, documents, and other relevant topics.

How to Contact SpinGenie Casino?

You may contact the operator via email at [email protected] or seek assistance on live chat. The live chat is open for service every day from 06:00-00:00 GMT, while the email assists 24/7.

If you need to report a problem, open the contact page and click the “Report a problem’ link”. The website will handle your request after you complete the available form.

How We Tested Customer Support?

The response time of the live chat and email assistants, the manner of response, and the value of the information are the three main factors we checked when assessing the customer service department for our SpinGenie Casino Review.

The chat assistants, which were actual people and not chatbots, replied to all our questions within a minute, though if there’s more traffic on the site, you may have to wait a few minutes. If you decide to send an email, which will provide a more detailed response compared to the live chat, you can expect a reply between 1 and 24 hours.

The agents were professional and politely addressed us while providing detailed answers and guidance to solve our issues.

Customer support verdict

• Response time: Depending on the site traffic, the customer care department may respond immediately or within 24 hours. However, the agents generally respond in a few minutes if you use the live chat feature.
• Staff availability: The support services are limited as the live chat is operational between 06:00-00:00 GMT. Additionally, only registered players can discuss this with a live chat representative. The email, however, is available 24/7.
• Overall experience: The operator provides a positive customer support experience since the department consists of well-trained and polite people who assist you with any problem. The availability could be improved as the live chat is not functional 24/7. The site does not provide a phone number either.

Phone:

No phone available

Email:

[email protected]

Live chat:

Yes, 06:00-00:00

What to look forward to at SpinGenie Casino

• Impressive slots selection of over 4500 titles, including traditional reels, progressive jackpots, and megaways.
• Popular payment methods in the UK: PayPal, Visa, Skrill, Neteller and Paysafecard.
• Around 300 live dealer games from Pragmatic Play, Evolution Gaming, and Playtech.

SpinGenie Casino flaws but not dealbreakers

• 48-hour processing time for withdrawals.
• The live chat is operational only from 06:00 to 00:00.
• Unregistered players do not benefit from live chat assistance.
• The mobile app is available only to iOS users.

What SpinGenie Casino is great for

One important element that characterises the platform’s services is diversity. A wide spectrum of players that like slots, table games, or live casino sessions can play from the library’s over 5000 game titles. It provides a wide variety of games that load swiftly on desktop and mobile devices thanks to collaborations with NetEnt, Microgaming, Pragmatic Play, and other trustworthy gaming companies.

Is SpinGenie Casino the best choice for you?

British players who prefer slots may consider registering because they will find various traditional reels, progressive jackpots, and megaways titles. If you are interested in jackpots, for instance, among the 200 options, you will find many with high pot values close to £2 million. Live dealer games also have around 300 choices available since the platform focuses on all types of players, including beginners and seasoned gamblers. However, the operator leaves room for improvement regarding the banking policies, given that it takes 2 business days to approve transactions.