Lucky Louis

Lucky Louis Bonus Codes & Offers | Full Review of 2023

Read our Lucky Louis Casino review to know the benefits that await you as a member. The information you need regarding game choices, payment methods, registration, and other topics is available.

Lucky Louis - Ratings

Rating

4.1 / 5

Visit Lucky Louis
Bonuses
3.8/5
Loyalty
3/5
Rate casino
Amelia Thompson

Casino expert

Updated:

Lucky Louis Casino Bonuses and Offers

Gift

50 BONUS SPINS ON BOOK OF DEAD AT LUCKY LOUIS

Gift

50 BONUS SPINS ON BOOK OF DEAD AT LUCKY LOUIS

Bonus code:

NOT REQUIRED

Wagering

60x W

Min. Deposit

£10

Max. Cashout

N/A

You can claim 50 spins on Book of Dead by creating an account and making your first deposit.

Bonus Policy

The offer will be automatically credited after you deposit £10 or more. The spins have a preset value of £0.10 each, and they may only be used on the Book of Dead slot.

To be able to complete the requirement and withdraw, you must wager the winnings 60 times first.

Pros and Cons

Pros

  • The preset value per spin of £0.10 is high, and is uncommon for on deposit promotions
  • You can use the spins on a popular high payout rate slot game

Cons

  • The wagering requirement is high, and it will take longer to complete
Bonus Verdict

This promotion is suitable for slots enjoyers, as it offers a good number of 50 spins on a popular title. What’s more, the spins have a high value of £0.10 each.

Rate this Bonus
Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10. Game: Book of Dead, Spin Value: £0.1, Max Free Spins: 50. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Spins must be used before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies.

Only by email

4.8 / 5

GET 100 FREE SPINS NO DEPOSIT - Only By Email

This offer is available only by subscribing.

Your e-mail will not be shared with any third parties. By adding your e-mail you agree to receive daily casino promotions, and this will be the sole purpose it will be used for.

Gift

100% UP TO £50 + 50 STAR JOKER SPINS AT LUCKY LOUIS CASINO

Play
Gift

100% UP TO £50 + 50 STAR JOKER SPINS AT LUCKY LOUIS CASINO

Bonus code:

SJOKER100

Copied!

Wagering

30x D+B/60x W

Min. Deposit

£10

Max. Cashout

N/A

Upon joining Lucky Louis Casino, you may claim a 100% up to £50 deposit match and 50 spins on Star Joker.

Bonus Conditions

To qualify for this bonus, deposit at least £10 and use the code SJOKER100. To meet the wagering requirements, multiply your deposit and bonus 30 times and your spin winnings 60 times within 30 days.

The spins can only be used on Star Joker, and each spin is worth £0.05. In the case of the bonus funds, only slots contribute to meeting the requirement.

Pros and Cons

Pros

  • Players have a permissive timeframe to meet the wagering requirements of 60 days
  • Star Joker has a high payout rate of 96.3%

Cons

  • The wagering requirement of the spins is quite high, and it will take longer to complete
  • The £0.05 value per spin is very low, which will limit your winnings
Bonus Verdict

This offer is worthwhile for inexperienced players who prefer placing small wagers. It allows punters to play the popular Star Joker slot, as well as other game types with bonus funds.

Rate this Bonus
Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10, max. Bonus £50. Game: Star Joker, Spin Value: £0.05. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. T&C Apply, 18+

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Free spins are only available to new customers who have successfully completed age verification and successfully verified their mobile number. Qualifying customers will receive 10 free spins on Squealin' Riches. The maximum stake per free spin bet is 20p. No maximum win. Free spins must be used within seven days of qualifying and any remaining spins after seven days will be revoked T&C Apply, 18+
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18+. New Players only. Upon Registration, up to 100 (30p) locked free spins to use on The Spinfather. 7 day expiry. Min deposit £10. Up to £300 Deposit Bonus available via 2 deposit boosts. Up to 50 (30p) locked free spins (FS) to use on The Spinfather on your first deposit. Up to 50 (30p) locked FS to use on The Spinfather on your second deposit. 40x wagering requirement on bonuses and FS wins. Wins paid as bonus credit. 30 days expiry from registration followed by 30 days expiry after each deposit. £50 max withdrawal from bonuses without a deposit across all Intouch Games Accounts; mFortune, Mr Spin, Dr Slot, PocketWin, Casino2020, Cashmo, Bonus Boss, Jammy Monkey. T+Cs apply. BeGambleAware.org

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Expired bonuses

Show more
Gift

♛ 50 BONUS ROUNDS ON BOOK OF DEAD AS FIRST DEPOSIT AT LUCKY LOUIS

Gift

♛ 50 BONUS ROUNDS ON BOOK OF DEAD AS FIRST DEPOSIT AT LUCKY LOUIS

Bonus code:

NOT REQUIRED

Wagering

60x W

Min. Deposit

£10

Max. Cashout

N/A

British punters that will join Lucky Louis can take advantage of 50 extra spins credited on their first deposit. The rounds are only available on Book of Dead slot and they have a value of £0.5. To cash out, players must wager the winnings 60 times and must remember that only slots count towards fulfilling these conditions. When playing, bonus rounds must be used before deposited funds.

Redeem the offer by following the next steps:

  1. Click the promotional button;
  2. Become a member of Lucky Louis;
  3. Fund your account with over £10.

More details are to be found in the bonus policy.

Rate this Bonus
First Deposit Only. Min. deposit: £10. Game: Book of Dead, Spin Value: £0.5, Max Free Spins: 50. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casino

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Automatically credited upon deposit. Cancellation can be requested. First Deposit Only. Min. deposit: £10. Game: Book of Dead, Spin Value: £0.1, Max Free Spins: 50. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings amount or £5 (lowest amount applies). Spins must be used before using deposited funds. Bonuses do not prevent withdrawing deposit balance. First Deposit/Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Current Jackpots are across selected games. T&C Apply, 18+ New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Rainbow Riches. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. **£10 lifetime deposit for Daily Free Game. T&C Apply, 18+ New players only, Min deposit £20. offer valid for 24 hrs, wagering requirement x50. T&C Apply, 18+ New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Secrets of the Phoenix Megaways. Spins value: 20p each. Play Responsibly. BeGambleAware.org. 18+. †£10 lifetime deposit for Daily Free Game. T&C Apply, 18+ New Casino customers only. £/€10 min transfer & stake on Casino slots within 7 days. Max bonus 200 Free Spins on selected games. Free Spins expire after 7 days. iOS app restrictions may apply. E-Wallet & Pre-Paid card restrictions apply. SMS validation may apply. Not available in NI T&C Apply, 18+

Look & Feel

4.5

Look & Feel

4.5

Look & Feel

5.0

Look & Feel

3.5

Look & Feel

5.0

Look & Feel

4.5

Payout Speed

4.0

Payout Speed

5.0

Payout Speed

4.2

Payout Speed

4.0

Payout Speed

4.2

Payout Speed

3.9

Slot Games

5.0

Slot Games

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Slot Games

5.0

Live Games

5.0

Live Games

Live Games

5.0

Live Games

5.0

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5.0

Live Games

5.0

Bonuses

3.8

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3.0

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3.2

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3.5

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3.2

Bonuses

3.5

Loyalty

3.0

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1.0

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1.0

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1.0

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1.0

Customer Service

4.5

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4.5

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4.5

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5.0

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5.0

How Our Experts Evaluate & Rate Lucky Louis | Complete Review

Our Lucky Louis Casino review starts with a background check of the operator. Once we establish that the operator is legit and holds a valid gaming licence, our team of experts will divide into smaller groups to explore the platform. The first group deals with the registration and verification processes, so we have an account to work with. They keep track of how long it takes to complete both tasks.

Other groups will check the cashier section and the gaming library. They test various payment methods, deposits and withdrawals to see how long the transactions take and whether any fees are attached. Alternatively, they explore the available game titles and test their graphics and performance on desktop and mobile devices.

For our information to be as helpful and accurate as possible, we also get in touch with the customer service team to assess their effectiveness and gain a deeper understanding of the site’s features and services.

Lucky Louis Overview | Our Reviewer's Findings

📲 Registration process

1 min

🪪 KYC process

1 day

🎮 Game types

Live casino, Slots, Scratchcards, Bingo, Mobile Games, Roulette, Jackpots, Baccarat, Classic Slots, Blackjack, Slingo, Craps, Table games, Video Poker

🎲 Live games

350+

🎰 Slots

2700+

💳 Deposit methods

Trustly, PayPal, MasterCard, Visa

🏦 Withdrawal methods

Trustly, Wire Transfer, PayPal, MasterCard, Visa

✅ Min deposit

£10

🎁 First Deposit Bonus

100% up to $50

Bonus code

Not Required

⭐ Featured in

Best Online Casinos UK

Method for Ensuring Data Accuracy

Bonus claimed

No

Deposit sum

£0

Deposit method

Skrill Moneybookers

Game types played

Withdrawal sum

£0

Last checked

May 13, 2023

Lucky Louis Registration Process Preview

Lucky Louis Look & Feel 4.5 /5

When you enter the official site, you will notice that the operator didn’t want to overdo the design. Instead, it focuses on straightforward navigation and quick access to the site’s most essential features. The main page presents all the important tabs, and a drop-down menu will lead you to all the available services.

UK players can now enter the site via their mobile browser or download the iOS app from App Store. For now, an Android version isn’t available, and there’s no desktop app released.

How to Complete the Lucky Louis Casino Login Process?

  1. Press the “Registration” button.
  2. Write your full name and your birth date.
  3. Type in your email address and your phone number.
  4. Provide your home address, city and country you are from.
  5. Think of a username and a unique password to secure your account.
  6. Set some deposit limits if you want.
  7. Tick the available boxes if you are over 18, if you accept the terms and conditions, and if you like to receive promotional material via email or phone.
  8. Click on “Complete” to finalise the registration process.

How to Verify Lucky Louis Casino Account

  • Open the main menu and select “Personal Area”.
  • Find the “Upload Documents” tab.
  • Upload the needed documents for proof of address, identity, and funding evidence.

KYC Documents

  • Proof of identity: Driver’s Licence, ID Card, Passport
  • Residence verification: Utility Bill
  • Proof of payment method: Bank Statement

How to Close Lucky Louis Casino Account?

  1. Log into your existing account.
  2. You can close your account by accessing the “Personal Area” page or by contacting a customer care representative.
  3. If you use the live chat, please submit a request to close your account.
  4. The operator will email you a survey to understand the reason behind your decision better.

Lucky Louis Desktop Preview

The homepage displays a slideshow that features some of the promotions available, the tournaments held, and some responsible gaming messages. Above the slideshow, you will see the drop-down menu tab, the home button, the promotions and “My Account” section, your current balance, and the deposit button.

Below the slideshow, you can spot some game categories, including hot/cold slots, live dealer games, jackpot games, etc. While you can search games through categories, you can also use the search bar next to the menu to find a specific title.

Right at the bottom of each page, you can access the terms and conditions page, privacy policy, and safer gaming tab. You can also visit the deposit limits tab, setting daily, weekly and monthly limits. There is no desktop app, meaning players can only access this platform through their desktop browsers. We will update our Lucky Louis Casino review as soon as the operator provides an exclusive desktop app.

Lucky Louis Mobile Preview

Lucky Louis Casino Review for Mobile

Players who prefer mobile gaming can access the official site using their mobile browser. Because the operator intended to fit everything on your smaller screen, the layout you will see when browsing on your mobile device is nearly the same, with a few minor modifications. The complete game portfolio and payment options are also optimised for the mobile site.

The mobile version, however, comes with an improvement. The bottom of the screen displays a toolbar that allows you to navigate the platform. For example, you can find shortcuts to the main casino areas, such as the promotions page and the main menu. The bar also displays a search box and a home button.

Lucky Louis App Preview

While we were researching for our Lucky Louis Casino review, we only found a dedicated mobile app for iOS users. One team member downloaded the app and signed in to their account to test its functionality. The fact that all games load swiftly and adjust to the size of the screen without lowering the quality of the images suggests that it offers a good gaming experience.

British players who want to access the platform faster can download the app for free on App Store. It currently presents a 5-star rating and is compatible with devices with the IOS 12.0 software update.

iOS Lucky Louis Casino mobile app download process

  1. Head over to the App Store.
  2. Write the platform’s name.
  3. Select the dedicated app and check if Skill On Net Ltd provides it.
  4. Press the “Install” button.
  5. Go to your home screen and click the casino’s icon to start playing.

Look and feel verdict

  • Navigation: The site presents an easy-to-browse interface that benefits beginners and seasoned players. Additionally, the mobile version features a toolbar that improves navigation and allows gamblers to access certain areas faster.
  • Loading speed: The platform loads quickly on all devices without interrupting the game session.
  • Graphics & design: Although the operator does not focus on innovative graphics, the simple design highlights the key casino sections, such as the library, the banking area, and the profile page.
  • Overall verdict: The website ensures a positive gaming experience with its straightforward menus and intuitive layout. Players who prefer mobile gaming can take advantage of the same features and an available iOS mobile app. The site, however, should also provide an app for Android users.

Lucky Louis Slot Games 5 /5

Our Lucky Louis Casino review reveals an extensive slot selection consisting of over 2700 titles from Microgaming, NetEnt, Play’N Go, Pragmatic Play, and other reliable gaming companies in the industry. You will find different types of games, from themed slots to progressive jackpots and megaways.

Moreover, each game features an information box. When you click on it, you can read more about the min and max bet, the number of pay lines and reels, and what type of in-game bonuses it has. The pay lines range from 6 to 25 on average, but the availability of Megaways slots allows you to enjoy titles with thousands of pay lines as well.

The slots category displays an “Exclusive” section that lists a few titles available only on the platforms operated by SkillOnNet. The “Popular” area presents the operator’s recommendations and the most played games at the casino

Slots We Tested

Game Provider RTP
Jack and the BeanstalkNetent96.28 %
Champions CupNetent96.82 %
Batman & The Joker JewelsPlaytech95.01 %
Legend of 5 NinjasEyecon95.25 %
Reel LinkingInspired Gaming Group95 %

Slots Game Types

  • Classic – 20+
  • Video – 2250+
  • Jackpot – 300+
  • Megaways – 130+

Jackpot games have a separate category in the menu. It is also divided into three sub-categories: Hot Jackpots, Jackpots, and Daily Jackpots. The pot values vary; currently, the highest value exceeds £2 million. If you cannot decide on a game, you can click the information box of each title to see the available star rating.

Best Lucky Louis Casino Slots

  1. Book of Dead
  2. Sweet Bonanza
  3. Eye of Horus
  4. 10,001 Nights
  5. Retro Tapes
  6. Huntress Wild Vengeance
  7. Starburst
  8. Cleopatra
  9. Gates of Olympus
  10. Gonzo’s Quest

Slots Verdict

Criteria Slots Verdict

Slot Selection

Over 2700 game titles with different themes and various categories

Excellent

Slot providers

Leading iGaming companies like Pragmatic Play, Microgaming, and NetEnt

Very good

Slot Types

Various slot types like video slots, classic slots, megaways and jackpots

Excellent

Min Bet

Minimum bet starts at £0.1, which is the standard in the industry

Good

Max Bet

Players can bet up to £100 on some slots

Excellent

Jackpots

More than 300 jackpots with large pots

Excellent

RTP

Standard payout percentage

Very good

British gamblers who prefer slot players and always want to try something new should register for an account, given that the library features over 2700 games from reliable developers like Microgaming, NetEnt, and Pragmatic Play. Whether you prefer traditional reels, megaways, or jackpots, the operator covers all areas of interest. Additionally, as most games require a minimum bet of around £0.1, the collection suits all types of players, regardless of their gaming experience.

SlotsSlots
JackpotsJackpots
Classic SlotsClassic Slots
SlingoSlingo

Lucky Louis Live Casino 5 /5

Regular live casino players have access to a decent collection of over 350 live dealer sessions from Pragmatic Play, Evolution Gaming, and Playtech. The library also displays a few games from StakeLogic and Authentic Gaming.

Once you enter the live dealer section, you can choose specific categories of games, including roulette, blackjack, baccarat, game shows, and other live games. No matter which table you sit at, the live stream will be in HD, and there will be no delay while you play.

Live casinoLive casino
RouletteRoulette
BaccaratBaccarat
BlackjackBlackjack
CrapsCraps
Table gamesTable games
Video PokerVideo Poker

Lucky Louis Casino Roulette Games

Type of Roulette Game Min Bet Max Bet Provider

Lighting Roulette

£0.2

£5000

Evolution

Quantum Roulette

£0.2

£1000

Playtech

Auto Roulette Live Speed

£0.5

£10000

Authentic

Lucky Louis Casino Blackjack Games

Type of Blackjack Game Min Bet Max Bet Provider

Lightning Blackjack

£1

£2500

Evolution

Blackjack Azure F

£50

£5000

Pragmatic

Unlimited Blackjack

£1

£1000

Playtech

Lucky Louis Casino Baccarat Games

Type of Baccarat Game Min Bet Max Bet Provider

Grand Baccarat

£1

£10000

Playtech

Baccarat Squeeze

£1

£5000

Evolution

Baccarat Live

£1

£10000

Pragmatic

Lucky Louis Casino Table Games

  • Blackjack
  • Roulette
  • Baccarat
  • Video Poker
  • Scratch Cards
  • Keno

The Table Games section features the standard offer, blackjack, poker, baccarat and roulette games, along with some special options like scratch cards and keno to diversify your gameplay. All the titles are operated by RNG software and guarantee fair play.

Live dealer verdict

Criteria Roulette Blackjack Baccarat

Game Type Variation

There are options for French and American Roulette. Still, no European version.

One Blackjack, classic Blackjack and other 178 games are available here .

Baccarat options include Grand Live Baccarat and Speed Baccarat.

Min Bet

Minimum bet starts at £0.2.

Minimum bet starts at £1.

Minimum bet starts at £1.

Max Bet

Maximum bet is £10000.

Maximum bet is £5000.

Maximum bet is £10000.

Providers

Pragmatic, Playtech, Evolution, Stakelogic, Authentic

Pragmatic, Playtech, Evolution, Stakelogic, Authentic

Pragmatic, Playtech, Evolution, Stakelogic, Authentic

Overall verdict

All-budgets bets, good providers, the Roulette selection could provide more titles.

Much diversity and a reasonable minimum bet of £1.

A diverse selection of over 90 games and low minimum bets for beginner gamblers.

Lucky Louis Payments 4 /5

Payment Min deposit Max deposit min withdrawal Max withdrawal Withdrawal time
Visa £10 No limit £20 No limit 1 business day
MasterCard £10 No limit £20 No limit 1 business day
Trustly £10 No limit £20 No limit 1 business day
PayPal £10 No limit £20 No limit 1 business day
Wire Transfer N/A N/A £50 No limit 1-5 business days

To cover the payment section of our Lucky Louis Casino review, we browsed the general terms and conditions page and the FAQ section. Finally, we inspected the banking page. Currently, players only have a few options as the operator provides only 5 payment methods, of which only 4 are available for deposits and withdrawals.

The site, however, allows Visa and PayPal payment, which are popular choices among UK gamblers.

Lucky Louis Casino Deposit Process

  1. Log into your account.
  2. Click on the yellow “Deposit” button.
  3. Choose the preferred method.
  4. Type in the amount you want to deposit.
  5. The money will be added to your account balance instantly.

What is the Lucky Louis Casino Minimum Deposit?

The operator requires UK players to make a deposit of at least £10.

Lucky Louis Casino Withdrawal Process

  1. Visit the site and log in.
  2. Head to the drop-down menu and choose “Personal Area”.
  3. Find the withdrawal section.
  4. Choose a payment method.
  5. Enter the sum you want to withdraw.

Lucky Louis Casino Withdrawal Time

On average, no matter which withdrawal options players choose, they can expect their funds to be transferred within 24 hours. However, there can be delays on some payouts due to your bank, meaning bank wire transfers can take longer. Contact the support team if you haven’t received your money after a couple of days.

Reasons for Lucky Louis Casino Payout Problems

  • Unfulfilled bonus play-through requirements
  • Not having a verified account
  • Invalid withdrawal sum

Lucky Louis Casino Fees

The only additional fee that the operator will charge is if you make a withdrawal request using a bank wire transfer and take out less than £500. Anything withdrawn lower than £500 will have a £10 fee.

Payments verdict

  • Payout time: The operator usually takes 24 hours to process withdrawals. However, you may receive your funds later, given that each banking option processes transactions differently.
  • Payment methods: The banking page displays a small number of 5 payment methods Players can deposit using Visa, Mastercard, PayPal and Trustly.
  • Payout limits: According to the terms and conditions, the operator imposes no maximum cashout limits. You must withdraw at least £20, respectively £50 if you use Wire Transfer.
  • Overall verdict: Even though the payment section could improve and provide more options like Skrill, Neteller and Boku, some existing methods, like Visa and PayPal, are frequently used by British gamblers. Additionally, the 24-hour processing time for transactions is also an advantage for registered players.

Lucky Louis Payments

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Visa
MasterCard
Maestro
Boku (Pay By Mobile)
Pay by phone
PayPal
Neteller
MuchBetter
Skrill Moneybookers
Skrill 1-Tap

Lucky Louis Licensing & Security 5 /5

Lucky Louis Casino Trustworthiness Details

Lucky Louis Casino Company

Skill on Net Ltd

Year of establishment

2018

Company No. of Employees

/

Accepted Currencies

AUD, CAD, CHF, DKK, EUR, GBP, NOK, RUB, SEK, USD, ZAR

Company Registration Number

C50024

Address

Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta

With a licence provided by the UK Gambling Commission, you can always feel safe and secure, plus know that every game you play will be fair. The operator follows many strict rules and regulations, making the platform a secure environment.

UK Gambling Commission UK Gambling Commission
000-039326-R-319358-003

Lucky Louis is Legit?

The gaming platform hosts a secure gambling environment as the United Kingdom Gambling Commission has overviewed its services. The UKGC is known to be the most reliable regulatory body in the industry, alongside the MGA, as it runs a comprehensive process to check the casinos’ reliability and legitimacy.

Is Lucky Louis Casino Safe?

  •  GamStop
  • GamCare
  • SSL Encryption
  • iTechLabs

The operator has collaborated with iTechLabs to provide a fair, high-quality gaming experience. The SSL Encryption ensures safe transactions and protects the user’s personal information. Players can access various responsible gambling tools to support safe gambling, including links to organisations like GamStop, which prevent gaming addiction.

Lucky Louis customer service 4.5 /5

Should you require assistance regarding registration, payments, or other possible issues, you can contact customer service, as it is operational 24/7. The support representatives can assist you via live chat, email, and phone. Additionally, the site also displays a FAQ section which covers most casino sections, including personal account information, promotions, and withdrawals.

How to Contact Lucky Louis Casino?

The support department provides three means of communication. The first and fastest way is via live chat. However, you will be greeted by a bot, which cannot assist in most cases if you ask more complex questions. It takes a long time for a real support agent to jump in the chat, so you must wait.

While the next option might not be the quickest, you will get a reply from a real support agent. You can email [email protected], and an agent will try to message you back within 24 hours.

The final contact method that you can use is to call phone support. All you have to do is dial the toll-free number, and an available support agent will answer and assist you as professionally as possible.

How We Tested Customer Support

Our team has contacted customer support to test its effectiveness and availability and to gather additional information for our Lucky Louis Casino review that was unavailable in the general terms and conditions. Although the operator provides 24/7 assistance, the live chat feature requires improvement as a bot mainly manages it. We waited a few minutes to connect to a real support agent.

We relied more on email communication. We got a reply within 24 hours and were satisfied with the answers we received. The responses were straight to the point and in full detail. It was the same outcome when we contacted phone support; the agent was professional, polite, and quick to answer our team’s questions.

Customer support verdict

  • Response time: If you email the operator, you should expect an answer within 24 hours. Live chat agents may answer more quickly, although a bot usually manages most inquiries.
  • Staff availability: Players benefit from 24/7 live chat, email, and phone assistance.
  • Overall experience: The gaming site provides good customer care, although there is room for improvement. For example, real support agents could manage the live chat since it is challenging to communicate with a bot that cannot deal with more complex questions.
Phone:
44-203-150-2541
Live chat:
Yes, 24/7

Loyalty 3 /5

While there isn’t a standard VIP or Loyalty programme present, there is an interesting concept that the operator has come up with. The site displays a bar at the top of the page next to the promotions section.

This program is called Levels, and it is based around you playing as much as possible and getting to new levels to receive more rewards. Most of the time, these rewards can consist of special offers, free spins, cashback, etc. You will reach higher levels with better perks if you keep playing.

Our Take on Lucky Louis Casino

The platform’s main attraction is the game portfolio. With a massive choice of over 2700 different slots, and more than 350 live dealer games, you will always find a game to match your preferences and budget.

The live chat can be considered a downside since the interaction with the bot and the waiting time can take longer. However, you can always use the email option for immediate assistance.

What to look forward to at Lucky Louis Casino

  • Diverse game selection consisting of over 2700 slots and 350 live dealer games.
  • 24-hour processing time for withdrawal requests.
  • 24/7 customer support via live chat, email, and phone.

Lucky Louis Casino flaws but not dealbreakers

  • The live chat feature is mainly run by a bot.
  • There are only 4 deposit methods available.

What Lucky Louis Casino is great for

The platform stands out thanks to its broad selection of games from Microgaming, NetEnt, Playtech, and other reliable gaming companies. You can choose from over 2700 slots, including classic reels, progressive jackpots, and megaways. Additionally, all slots feature an information box that could help beginner players to get more familiar with the game rules, the number of pay lines, and other relevant information.

Is Lucky Louis Casino the best choice for you?

If you prefer live games, consider registering for an account, as the operator collaborates with three well-known live gaming developers: Pragmatic Play, Evolution Gaming, and Playtech. All lobbies display over 350 live sessions, including roulette, blackjack, and baccarat titles. Additionally, as a registered member, you benefit from fast withdrawals and 24/7 assistance from customer support.