Overview
Metal Casino UK is owned and run by Skill on Net LTD. The Maltese company began its operations in 2005, and it thrived in multiple areas. Its main areas of activity are the management of gambling sites, designing of platforms for turnkey and white label operators. Skill on Net LTD holds a license from the UKGC with the number 039326-R-319358-050.
Moreover, Skill on Net LTD develops games – its portfolio contains over 1000 products. Its software supplier name is different, though: GV Gaming, or GVG for short.
The company has made around$600000 in sales, placing it on the medium-to-high-income level. Receiving sufficient financing often makes for a more performant website, so it gets extra points in our Metal Casino review.
Metal Casino Bonus Codes
Besides the welcome promotion, there are a few Metal Casino bonus codes to claim. You may receive promotional offers via marketing communications if you opted-in for this feature.
Wagering Metal Casino Bonus Codes
Promotions come with specific requirements, particularly regarding wagering. This signifies the number of times you must go through a bonus before you can withdraw its turnover.
For instance, having a £10 bonus for a £10 bonus with a staking requirement of 30x applying to both balances means that you must wager £600 before the payout.
However, this casino will require the 30x wagering obligation in most cases. This condition is more lenient than the ones you’ll generally find on the market, which ask you to bet from 35 to 40 times the initial value. However, extra spins from Metal Casino bonus codes come with different requisites – typically, 60 times your turnover.
Wagering Types for Metal Casino Bonus Codes
| Wagering Type | Games and Contributions |
Standard | Bets on Slots & Scratch Cards Contribute |
Mixed | Non-Slot & Scratch Card Games Have a 10% Contribution |
Special-Mixed | Non-Slot & Scratch Card Games Have a 50% Contribution |
Most available Metal Casino bonus codes fall under the Standard category. However, the other types will be available on occasion.
User Experience
When creating this Metal Casino review, we noticed that the touch of its operator shines through.
Look
Firstly, we appreciated the crimson-and-grey colour scheme, fitting a website with a rock music theme. The graphics stay vivid when launching your favourite games, and they are remarkably smooth.
Navigation
Browsing the site is also easy due to the numerous pages containing information, which you shall find in the footer. Alternatively, press the three-bar button at the page’s top-left, and you get quick access to:
- Games;
- Cashier;
- Metal Casino bonus codes;
- Personal Area (‘My Account’);
- Safe Mate/Responsible gambling;
- Sound on/off;
- Support.
What will you find in your account?
The interface stays as user-friendly when you enter your profile. You can check your gaming and financial history, as well as your past and current Metal Casino bonus codes. For transactions, you can see whether there are any pending withdrawals and their approval status.
Responsible Gambling
In terms of safe play, there are several limits you may impose without intervention from the support team. For example, restricting your maximum deposits or taking a timeout from the services.
Timeouts can last between 24 hours and six weeks. Any further extension is possible only via a care agent.
How Safe Mate works
This is the newest safety measure available here and at the casino’s sister sites. It is a program that tracks your overall activity and determines whether you are at risk of developing problem gambling. It includes:
- Self-assessments;
- Graphs detailing your journey;
- Your turnover trends;
- Messages alerting you about your behaviour.
This feature is unique to casinos coming from this operator, and we believe it is helpful to all people struggling with compulsive gaming.
Registration & Account Management
To join Metal Casino UK, you must enter the site and open the registration form. Several details are required of you:
- Complete name;
- Gender;
- Date of Birth;
- UK Address, which you may insert manually or let the platform find it for you after supplying the postcode;
- Contacts – email and phone number.
Marketing Communications
Then, you must select whether you agree with the marketing communications. You are free to opt-in or out of any communication, though you might receive Metal Casino bonus codes if you subscribe. After this, the website will automatically log you in, but there is one more step: verifying your phone number. By receiving a PIN via SMS, you confirm that the number belongs to you, and you may engage in depositing and gameplay.
KYC Checks
However, you need to supply identity documents if you want to withdraw.
Required Documents
- Photocopies of your passport, driver’s licence or any other document proving your age;
- Proof of address, coming in the form of bank statements or house bills no older than three months;
- Source of funds confirmation – for this, supply a copy of the payment method you intend to use.
Customer Privacy
You might be wondering how this webpage processes your data and whether it reaches other institutions. The answer is that the few third parties it may reach have all signed a privacy agreement, and your information will go through processing only if there are legal reasons for it.
Types of Collected Info
- Identifiable – like the one you supplied during sign-up; it is necessary to know that you gamble legally and with resources you own;
- Non-identifiable – info related to your browsing habits, the pages of the utmost interest to you, etc.
How it may benefit you
Based on these details, the house also learns what marketing products will best suit you, so expect Metal Casino bonus codes that target your niche most of the time. Besides, the gambling site employs cookies, which help create a more nuanced profile of your behaviour and preferences. Accepting them will also make the page run optimally, but you can safely opt out of third-party cookie files.
Remember that this website has the right to ask external companies for your data if the said data relates to your identity and financial resources. For example, the casino may contact an independent audit team to check your legitimacy.
Payment Methods
You have the following banking options to pick when depositing:
- Visa;
- Mastercard;
- Trustly;
- PayPal.
Withdrawals
When you withdraw, there are four methods, as well, but Wire Transfer replaces Trustly. Otherwise, the casino works on a source-to-source basis, where you cannot cash out through a way other than the one you used for depositing.
Requesting a payout includes several stages. Firstly you must check whether you have any active Metal Casino bonus codes activated. If you do, you may still proceed, but you’ll automatically forfeit all funds associated with that offer. Another tip is to verify your account before cashing out – otherwise, the KYC will add extra time to the approval process.
Payment Times
If everything is alright, your transaction will stay pending for 48 hours, which is average for the market.
Afterwards, each payment institution will take its time to process your transaction.
Games
The gaming section is the definite highlight of the present Metal Casino review. The number of products exceeds 2800, and are approved and certified by eCOGRA.
And there are numerous providers, too. Besides the website’s GV Gaming, you have staple names like NetEnt, Microgaming, Playtech, or Red Tiger.
And that’s only for slots; table and live games come from top suppliers like Evolution Gaming and IGT, who made a name for themselves in the cards field.
Accessibility
You are able to filter your preferences through several ways:
- Popularity;
- Novelty;
- Software supplier;
- Playstyle;
- Theme (metal-themed slots have their specific category).
Besides, there is a search bar that you may use at any time to look for an individual title.
Demo Mode
Even if you have not deposited yet, you can open a game and grasp its overall feel. This way, you will also find out the game’s unique features and what symbols will help you progress during gameplay.
Extra Game Information
Each slot option has an ‘i’ button, which stands for information.
Accessible Information
- Its pay lines – the number of combinations that trigger a positive outcome;
- Reels – the grid’s vertical lines;
- Lines;
- Developer;
- Minimum and maximum stakes;
- Jackpot amount, if any.
You’ll also know whether it has any double-up features or special bets for live dealer solutions.
We appreciate how friendly the interface is in regard to gaming features; most online casinos require you to start a session to get all this information.
Customer Support
Like most casinos coming from this company, Metal Casino UK offers 24/7 live chat support. Should you prefer a less direct approach, the email agents are ready to respond. However, if you’d prefer assistance in a different language, multilingual reps might not always be available.
We noticed that the representatives are quick to respond, and their friendliness undoubtedly adds to the experience.
Areas You Can Inquire About
- Metal Casino bonus codes – how to obtain and use them;
- Banking transaction;
- Responsible gambling resources;
- Technical issues and basic troubleshooting;
- Account management queries.
Customer Support & Responsible Gambling Measures
Although most safe gambling measures are self-imposable, account closures and self-exclusion are possible only with the support team’s guidance.
Should you self-exclude, the measure will apply to all Skill On Net casinos, not only this one.
You must reach out to the customer support team if you wish to reopen your account. After evaluating your decision, the agents will give you a 24-hour cool-off period. And, if you have not changed your mind, you can resume your gambling here.
The complaints procedure
The representatives also handle complaints. Suppose you have an issue with the site’s features. Reach out to the agents and make your plea heard. The complaint must contain:
- Your username;
- First and last name;
- Explanation of your situation. You may even include screen captures to give the team members a complete outlook;
- A timeframe for the problem you encountered.
The assistants will give the first verdict. If it displeases you, you have the right to escalate the dispute to a manager, who shall answer in up to 96 hours (four days). Should his answer not be satisfactory, your last option is to contact the website’s ADR (Alternative Dispute Resolution) directly. As per its licence, the casino received eCOGRA as its designated ADR.
eCOGRA’s rules
This institution only considers complaints that are more than two weeks old. You must prove that you took all relevant measures during this fortnight, and the issue persisted despite it.
You cannot reach the ADR if you haven’t gone through the casino’s support system first.
Moreover, the problem must not be more than a year old. Another rule is that you may not receive eCOGRA’s assistance if this dispute has already gone through another institution’s deliberation.
What you can look forward to at Metal Casino
This rock/metal-themed casino offers its customers a safe gaming environment. The extremely large game catalogue with high-quality titles is especially likely to convince us.
- Enormous list of games: Metal Casino offers one of the largest game catalogues we could find. A total of 2,800 games can be found on the website and of course all the important categories are covered. Besides slots, you will also find baccarat, bingo, blackjack, and roulette. There are also arcade games, mobile games, and a live casino section.
- High quality selection of games: Quality is obviously important to the provider, which is why well-known manufacturing companies provide most of the titles. Among others, names like Play’n Go, Netent, Elk Studios, Pragmatic Play, Evolution Gaming, Playtech, Quickspin, and Big Time Gaming can be found there.
- Good customer support: Metal Casino not only provides an email address for communication, but also a live chat that is available around the clock. The chat agents are knowledgeable, and the waiting time is usually very short.
Metal Casino flaws but not dealbreakers
Despite its many strengths, there are some points that we do not consider to be quite so advantageous on the Metal Casino platform.
- Terms of payment: The payment conditions are not optimal in every respect. For instance, there is a fee of £10 for wire transfer withdrawals under £500. The payment methods offered are secure but quite limited with only PayPal, Mastercard, Visa, and wire transfer – for deposits, wire transfer is replaced with Trustly.
- Information on the website difficult to find without login: Although the website appears very clear and has a useful design, some information is difficult or impossible to find. For example, an unregistered user cannot see the payment methods and an overview of the games without logging in – there is only a small preview with some titles.
What Metal Casino is great for
At Metal Casino, we immediately noticed that the website was designed with care. Even though it can be difficult to find some information without logging in, the design of the website is impressively clear. After logging in, the full extent of this clarity becomes apparent: there you will find the games divided into their categories, as well as a personal area, responsible gaming, support with a 24/7 live chat, and much more.
Is Metal Casino the best choice for you?
Metal Casino is a reputable option in the UK market. The metal theme runs through the entire website and ensures an exceptional gaming experience. The large catalogue of games is particularly impressive, containing around 2,800 games. The customer support is good and answers quickly and competently. The payment methods offered are not numerous, but they’re very secure.
