MrQ UK Review 2022

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MrQ UK overview

This website is the only brand coming from Lindar Media Limited. Otherwise, the British company specialises in business-to-business communication and affiliate programmes. It started its activity in 2014 and has been expanding ever since. Even though it does not have many products in its portfolio, it performs exceptionally in the financial department, accruing over $10 million in sales throughout its tenure.

Furthermore, this organisation fully manages the website and ensures its licencing. As such, the standalone platform operates under the UKGC’s supervision.

Having a licence from a reputable authority ensures that you’ll find:

• A safe gambling system;
• Games employing RNGs (Random Number Generators), which ensure fairness;
• Transparent promotional terms;
• Secure payment methods.

Become a member

Joining the website is a quick process. You just have to press the ‘Sign up’ button in the top-right corner, and proceed to fill in the registration form. You must provide pieces of information like:

• Your title and gender;
• Complete name;
• Date of  birth;
• Your residence, including street, house number and postcode.

You can press the ‘Find my address’ button, and the platform will search your residence for you. However, if the website cannot find it, you must type it manually. You must also verify your phone number to proceed to the next steps. Landlines are not accepted, and the server will identify all throwaway numbers. We consider this a measure that enforces the casino’s security levels.

After supplying the registration info, you must agree to the Terms and Conditions. You can also select whether to receive marketing communications, and you may insert the code for a MrQ bonus if you have any.

Pass the KYC procedure

Once you gain membership, you’ll have access to the deposit menu, but you cannot engage in any gameplay before verifying your identity. Moreover, you cannot ask for a payout as an unverified player. To get access to the full gambling experience, you must submit the following identifying documentation:

• Official ID (e.g., passports, driver’s licence, etc.);
• Utility bills (no older than 90 days);
• Bank letterheads.

Besides sending these files, the casino has a unique feature: Facebook verification. If you connect your social media profile to your account, the KYC procedure will run more smoothly.

Privacy policy

Since MrQ UK requires personal data, it employs a system to keep your information safe. It also vouches to use your details solely for account management purposes. Yet, it may disclose information to another institution, national or offshore, in the event of an audit or other legal obligations.

Furthermore, the server allows cookies, which are text files stocking your browsing preferences. The reason for cookie use is optimising the marketing material coming your way. For example, analysing which MrQ bonuses will best fit you during your time here. 

To better understand what data the casino processes, you can email the support team and ask for more details. They will send you a copy of all the info they possess. But remember that requesting a copy of your profile might incur a £10 administrative fee.

The MrQ bonuses

Numerous MrQ bonuses are targeting both new and experienced players. When you join the site, you are up for three deposit promotions, which activate when you make a qualifying transaction and insert the dedicated promo codes. They all consist of extra rotations on specific games.

However, there’s more to this. Verifying your mobile number may bring forth a 10-spin bundle. To confirm your phone number, press the ‘Verify’ button when you register or in the ‘My Account’ section after logging in, and you shall get a 4-digit code. Reiterate it to complete the verification process, and you could then claim the bonus rounds. Moreover, depositing after registration lets you enter a bingo room for 24 hours, with tickets included.

Promotional rules to remember

While wagering requirements are often part of bonus play, it is not the case here. After using your spins or your bonus funds, they will enter your cash balance and become withdrawable. As there are few no-wagering casinos on the British market, MrQ UK stands out through this approach.

Even so, there are other conditions you should consider. The casino is strictly against irregular play, which may take multiple forms. For example, you are not allowed to:

• Have more than one account at a time since you could abuse MrQ bonuses this way;
• Take advantage of any loophole or game malfunction;
• Bet in a group of players or influence a game’s outcome in any other way.

Engaging in these practices will void your MrQ bonuses. Furthermore, you risk losing access to your account and any future offers. If termination occurs due to bonus abuse, you will only be eligible for an account balance refund. However, your bonus winnings will be forfeited. 

User experience

Since the essence of our MrQ casino review is knowing what to expect when playing, we decided to test the platform on multiple devices. What we looked for was:

• Compatibility across devices;
• Fast loading speed;
• User-friendly interface (making navigation accessible, having numerous buttons and pages containing the information you need);
• Having the same MrQ bonuses and games when switching between desktop and mobile.

These are the gadgets we used as reference:

Desktop

On a laptop, the platform proved quick loading. However, navigating the website is not as smooth as we would have imagined. The gaming section requires endless scrolling down, and the game thumbnails do not become interactive immediately. What’s more, non-logged-in users cannot access the T&Cs, and the payment info spreads across multiple pages.

Mobile

The in-browser mobile version lets you try the same games and promotions. We even believe that there is an improvement over the desktop iteration. For example, the browsing is significantly more fluid, even though the lack of helpful sections is disconcerting.

The gaming library

Our MrQ casino review discovered over 1000 gaming products. Furthermore, these options come from prominent providers like NetEnt, Microgaming, Big Time Gaming and other smaller suppliers. 

Unfortunately, there is no option to sort out games by their provider. Yet, the filtering possibilities include:

• Play category (Slots, Jackpots, Slingo, etc.);
• Themes (Classics);
• Slot type (Megaways);
• Novelty.

Besides these, there is a search bar on the left side of the section. By typing the name of your desired game, you shall see whether the casino hosts it.

Our recommended slots

After doing our research, we concluded that these are the most popular slots you are going to find. When creating the table, we also considered their RTPs. RTP (the return to player rate) shows you what your turnover will be in the long-term while playing that specific game.

The bingo rooms

There are 4 bingo rooms available at MrQ UK:

• Free for All
• Piece of Cake
• Popcorn
• Rock and Rollover

The first three of them are 90-ball versions and the last one is a 75-ball room. Moreover, new players can access the Free for All room for 3 days without an entry fee. You’ll see other essential game rules when clicking on a bingo room. 

Your banking options

There are many British-favourite payment methods we discovered during our research. The casino allows deposits with:

• Visa
• Mastercard
• PayPal
• Pay by Mobile

You can have three debit cards at a time, along with one PayPal account and a working phone number. All methods require a deposit of at least £10 to go through. And remember that the payment methods used here must be registered in your name. Otherwise, the transaction will be declined. Last but not least, you’re only allowed to deposit a maximum of £30 per day via Pay by Mobile. 

Requesting withdrawals

Only Visa and PayPal are available for payouts. Remember that you must confirm your identity if you want a withdrawal to go through. Furthermore, having active MrQ bonuses will stop you from cashing out. You may forward your withdrawal request only if you forfeit your promotional balance.

After requesting a cashout, the team will process your demand in 12-24 hours. Even so, each payment institution has its specific verification timeframes. Hence, you should expect your funds to reach your account in up to 5 days. 

The customer support team

Should you need help, the customer care agents are available on live chat and email. The email handle where you can address your concerns is [email protected] However, the chatbox is the focus of our MrQ casino review. The window warns you of the long waiting time. An agent will generally respond in several hours. Still, before getting in touch with a real operator, you’ll be connected with a virtual assistant. Yet, this can only answer a predetermined set of questions. These can be related to the following:

• MrQ bonuses, tournaments, and referrals;
• Account management and settings;
• Responsible gaming measures;
• Banking – transactional limits, timeframes, and KYC procedures;
• Gaming – technical issues, betting limits, software providers.

Most online casinos have a chat waiting time shorter than 15 minutes. If the agents respond in several hours, as they would by email, it defeats the purpose of having a live chat option. Moreover, the chat facility is only available from 8:30 to 17:30, which is quite a short period compared to other gambling sites. 

Play responsibly

Gambling may turn into a compulsion, and MrQ UK does its best to prevent problematic behaviours among its customers. First, it offers a self-assessment test, which will help you realize whether this is what you are confronting. Once you identify the problem, you may scroll down on the website’s ‘Responsible gambling policy’ page and find written support. The platform also provides these prevention tools:

• Deposit limits;
• Restrictions on the ‘Autoplay’ feature;
• Time-outs and casino self-exclusion;
• Nation-wide exclusion, through the help of related authorities;
• Minor-restrictive tools;
• Links to institutions dedicated to problem gambling.

Time-out and self-exclusion

Taking a break from gambling may help you overcome addiction and bring your habit to a safe level. Time-outs usually last from 1 day to 6 weeks, while self-exclusion takes significantly longer. It starts at six months and can be elongated to as much as you wish. The customer support department will handle all requests concerning breaks from casino play. 

Keep in mind that your balance will be refunded if the value is higher than £1. On the other hand, all MrQ bonuses in your account will be forfeited.

Ending our MrQ casino review

MrQ has a wide game selection, including slots, jackpots, slingo, table games and live casino products. There are even a few bingo rooms availbale. Moreover, there are multiple filters in place and a search option to help you navigate with ease. The MrQ bonuses are also diverse, and the fact that none of them have wagering requirements is a plus. 

Still, the live chat facility is not very efficient. Agents take a long time to respond and the working hours are quite limited. Besides that, having a similar response rate to emails means that you wouldn’t be able to get quick help in case of emergencies. Another downside would be the fact that not all information is easy to find on the website.