Comprenesive Les Croupiers Casino Cardiff Review 2024
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Did you know that Les Croupiers is a well-established Cardiff casino with over 40 years of experience? Our experts visited the venue twice and reviewed the reputable establishment, which provides British punters with one of the greatest gaming and entertainment options. Keep reading to see how Les Croupiers covers key demands in terms of facilities, security, and loyalty rewards.
Our Ratings For Les Croupiers Casino
| Overall Rating | 4.2/5 |
| Slot Machines | 5/5 |
| Games | 4/5 |
| Staff & Service | 5/5 |
| Loyalty & Rewards | 4/5 |
| Atmosphere | 3/5 |
| House Rules | 4/5 |
| Player’s Feedback | 3.8/5 |
| Operator | 5/5 |
Table of Contents
On this page
- Our Ratings For Les Croupiers Casino
- Table of Contents
- KingCasinoBonus.uk’s Review Process For Les Croupiers Casino
- What to Know About Slot Machines – 5/5
- Casino Table Games – What to Expect – 4/5
- Insights Into the Staff & Service Quality – 5/5
- Making the Most Out of the VIP Plan & Rewards – 4/5
- How is the Overall Casino Environment & Atmosphere- 3/5
- What to Know About the House Rules (T&Cs) – 4/5
- Checking Out Other Players’ Feedback – 3.8/5
- Who is the Company That Runs Les Croupiers Casino? – 5/5
- Who Are Les Croupiers Casino’s Top Competitors?
- Pros and Cons of Visting Les Croupiers Casino
- Is Les Croupiers Casino Your Best Choice For Gambling?
KingCasinoBonus.uk’s Review Process For Les Croupiers Casino
We rated Les Croupiers casino based on a five-star evaluation system, and factors we could consider were the games, staffing, hospitality services – accommodation, food and drinks menu – ratings, and reviews made by visitors. If you’re not based in Cardiff, look up other London Casinos we review. Here’s what we consider before and after we visit a new gambling venue:
- Look Into Licencing: We only visit and recommend casinos with a valid authorisation, so this is the first thing we check before visiting. The UK Gambling Commission licences Les Croupiers. The venue supports and advocates for responsible gaming, as it should be; with that in mind, the casino promotes responsible gambling by providing resources and support for players who may need assistance.
- Anonymous Visit: Once we establish the casino is licenced, we plan our visit and allocate a bankroll to test the games and other features. For the first visit in January 2024, we allocated £100 to play Roulette, while on June 26, 2024, we spent £350 to check out the slot machines and poker.
- Availability of Standard Gaming Equipment: we also checked if the casino has well-maintained and up-to-date gaming equipment.
- Testing the Games and Other Features: when we visited the venue, we rated it based on how knowledgeable and professional the staff were. We accessed the Les Croupiers Casino to see if it offers a wide range of games players can choose from to play anytime. We also looked into the loyalty programs and the regular promotions available for players. Moreover, we evaluated the dining options and other services within the casino premises.
- Gathering the Data: After returning from our visits, we allocated over 12 hours to write an accurate review that truly mirrors the experience and services available at the venue. We included key topics such as slot machines, casino tables, VIP perks, atmosphere, background information, security, and facility features. Furthermore, our gambling specialists looked for top competitors and what other players think of this casino – reviews and ratings checked on Google and Tripadvisor.
- Updating the Review: We plan to revisit the location at least every six months so we can ensure our readers access a transparent and accurate review. This helps us to maintain our standards, as well as change the ratings accordingly.
Comparisons of visits to Les Croupiers Casino
| Criteria | Our First Visit on 18 January 2024 | Our Second Visit on 29 June 2024 | Observations |
|---|---|---|---|
| Visit Time | 14h – 16h | 18h – 20h | We visited the casino in the evening to see if it was crowded and if the staff remained attentive. |
| Initial Bankroll | £100 | £350 | For the second visit, we allocated a higher budget to check out other facilities. |
| Final Bankroll | £0 | £0 | At the end of both our visits, we did not retain anything from the initial bankroll. |
| Tested Games | Roulette | Slots, Poker | On the second visit, we checked out different games. |
| Open Hours | 2 PM – 6 AM | 2 PM – 6 AM | The working schedule remains the same. |
| Membership Needed | Yes | Yes | You cannot enter the venue unless you’re a member. |
| Security Features | At least 21, ID checks for non-members, cameras, security employees | At least 21, ID checks for non-members, cameras, security employees | The security is still strict. |
| Available Game Types | Slots, Live Games, Sic Bo, Craps, Poker | Slots, Live Games, Sic Bo, Craps, Poker | No new game types on the second visit. |
| Slot Machines | 20 slot machines and no gaming terminals | 22+ slot machines and no gaming terminals | The number of slot machines increased as noticed in our second visit. |
| Table Games | 20 | 20 | Consistency in the number of table games. |
| Average Betting Range | From £0.10 on slot to £10000 on poker | From £0.10 on slot to £10000 on poker | The betting limits remain the same. |
| Poker Tournaments | Yes | Yes | You can play poker tournaments at the venue. |
| Payment Options | Cash, Card, Chips | Cash, Card, Chips | Nothing changes in the payment methods. |
| Loyalty & Rewards | 4/5 | 4/5 | You get the same perks as the casino did not add anything new in this section. |
| Hotel | No | No | The venue does not have this service. |
| Restaurant | Yes | Yes | Dragon Court Restaurant and the Sky TV Sports Bar. |
| Parking | Yes | Yes | You can park for free as the operator offers this service to its clients. |
| Overall Rating | 4.1/5 | 4.2/5 | The second visit was improved in terms of overall experience. |
Our team visited Les Croupiers two times: on January 18, 2024, and on June 29, 2024. While on the first visit – from 14h to 16h – we had a budget of £100 to play roulette, we decided to increase this amount to £350 on our second visit – from 18h to 20h – so that we could test slot machines and poker.
We appreciated that the staff and the atmosphere remained professional and cozy in the evening. Thanks to the addition of new slot machines – from 20 to 22+ – we increased the casino’s overall score from 4.1/5 on our first visit to 4.2/5 on our second. The experience was improved thanks to the games’ performance and constant assistance.
What to Know About Slot Machines – 5/5
Les Croupiers has over 20 slot machines that offer players the highest payback in Wales and the West – 94%. The venue’s slot machines have a fantastic £12,000 progressive jackpot and the regular jackpot of £10,000 – only available on the slot machines. You can stake as low as 1p – £5.
Games you can play on their slot machines include Lucky Lady’s Charm, Book of Ra, Lord of the Ocean, Lucky Lady’s Charm 6, Dolphin’s Pearl, Cleopatra, Elephant King, Pharaoh’s Fortune, Golden Goddess, Wolf Ridge, Wild Fury, and Brilliant Star.
Slots we played at Les Croupiers Casino
| Slot machine | Payout rate | Minimum Bet | Maximum Bet |
|---|---|---|---|
| Elephant King | 96.02% | £0.1 | £750 |
| Golden Goddess | 96% | £0.4 | £200 |
| Cleopatra | 95.02% | £0.1 | £200 |
How many slot machines does Les Croupiers casino have?
The casino has 56 slot machines; with as little as a penny, you can play your favourite slot titles and still have a chance to win or strike a pot.
Do the slot machines accept coins?
The slot machines available here do not accept coins. Instead, you can play the games with cash, cards, or chips.
Slot machine providers
- IGT
Local progressive jackpots
A local progressive jackpot is played in a particular casino or group of casinos operated and owned by the same Company. Furthermore, local progressive jackpots can only play at a single location. In Les Croupiers, you can play local progressive jackpots worth £12,000.
Casino Table Games – What to Expect – 4/5
While visiting the venue, our team checked out all the games the venue offers, its betting limits, and the number of tables it has so players can make informed choices when gambling.
Game types
- Roulette
- Blackjack
- Poker
- Craps
- Baccarat
- Sic bo
Betting limits
| Game | Minimum bet | Maximum bet |
|---|---|---|
| Roulette | £1 | £1,000 |
| Blackjack | £4 | £2,000 |
| Craps | £5 | £1,000 |
| Poker | £1 | £10,000 |
Can anyone stake high-limit bets, or do I need special VIP access?
You do not need special VIP access to make high-limit bets, but you must be a member to place high-limit bets.
But you should know some casinos might offer players a private gaming room for players to make high stakes, which requires VIP access. Some of the London Casinos we have encountered that offer this kind of service are Croakfords Casino, Palm Beach Casino, and Maxims Club Casino.
As a general rule, Les Croupiers Casino allows gamers to place high stakes as long as they are registered members.
Les Croupiers Casino poker tournaments
The casino usually hosts poker tournaments for interested players, open seven days a week, from 6:00 PM to 4:00 AM. Also, cash games are available daily. You should know that the top floor of Les Croupiers is home to one of the largest poker rooms in the country.
You can check the casino’s Facebook page via the link below for the latest updates on poker tournaments.
Insights Into the Staff & Service Quality – 5/5
The Les Croupiers Casino generally provides players and visitors with professional and satisfying hospitality services, including a fantastic restaurant and a bar, and free parking facilities.
Food & Drinks
Suppose you want to have a delicious bite. In that case, you can visit the Dragon Court Restaurant above the Les Croupiers Casino. The Dragon Restaurant has an authentic Chinese cuisine menu. While dining, you enjoy a great view of Cardiff City Stadium.
The à la carte menu is available while you’re gaming. It features regional Chinese meals, such as seafood, noodles, hotpots, Hong Kong-style rotisserie, and much more.
Likewise, if you fancy having a nice drink, the Sky TV Sports Bar at Les Croupiers Cardiff is an excellent place to go. The Sky Sports Bar features multi-screen TVs showing a variety of Sky Sports TV channels. The bar also hosts guests at the gaming tables with complimentary refreshments, including tea, soft drinks, coffee, and various delicious bites, such as chicken wings, prawns, and much more.
How much do you tip at Les Croupiers Casino?
Tipping should be based on what you have to tip; as some will famously say, you can’t give what you don’t have or own. But generally, if you buy chips or tickets for gaming, you can tip between 1%-10% of the amount you spent buying chips.
And if you win, you can tip the croupier between 1%-15% of what you won. Also, if you are at the bar having a drink, you can tip the server 1%-10% of what you spend on buying drinks.
Does Les Croupiers Casino offer free drinks?
Yes, being a member, they offer complimentary drinks, coffee, tea, and other soft drinks.
Is there a buffet at Les Croupiers Casino
Buffet service may occasionally be available to patrons at the Dragon Court Restaurant, located above the casino. You may contact them to learn more about their buffet service and make a reservation if needed.
Parking
You can park your car for free, as the casino offers free 24-hour on-site parking for customers. For more information, call +44 029 2038 2810.
Accommodation
Les Croupiers doesn’t offer hotel services to its customers. But if you need to rent a hotel room. In that case, you can do a quick Google Search for all hotels close to the casino, and you’ll see a list of hotels you can choose to stay at; based on your personal preference.
Do you tip room service at Les Croupiers Casino?
No, you don’t. The venue doesn’t offer customers hotel services because they don’t own a hotel. Still, there are lots of fantastic hotels near the casino. You can do a quick search online. Generally, you rent a hotel and intend on tipping the room service. In that case, you should tip between 1%-10% of your total expenses.
Are there smoking areas?
The casino doesn’t have a specialised area for gamers to smoke.
Security
The casino uses sophisticated security measures, such as top-notch cameras. These cameras can monitor the gaming rooms, exits, cash processing areas, and other critical areas. Security professionals, guards, and cops are present at the Les Croupiers Casino to guarantee that everyone is secure.
The casino employs security employees to monitor the entry and departure points, verifying guest IDs for age verification and, occasionally, metal detectors for improved security measures to avoid security concerns, such as underage gaming, and prevent fraud.
Making the Most Out of the VIP Plan & Rewards – 4/5
To become a member of Les Croupiers, you must bring some form of identification on your first visit. Accepted means of identification include a valid Driver’s License, international passport, UK Forces ID, Police Warrant Card, and National Identity Card.
Your membership application is processed instantly, and you would only be denied membership if the security team asserts you’re under 18 years of age and cannot provide ID to prove otherwise. As a legally regulated operator, the casino might need a photographic copy of your proof of identity for anyone who wishes to buy in or cash out more than £2000.
How does the Les Croupiers Casino rewards program work?
Members receive exclusive benefits for accumulating points by playing at the casino.
What you get
- As a member, you get to play games for free over time.
- Exclusive invite to specific events.
How to register in the program and claim rewards
Becoming part of the Les Croupiers reward program is free; you only need to submit a registered ID at the casino’s reception. Also, they might need to photograph you, and after that, they process your membership application; you should receive a response within a short period. You should know that being a member of the casino is free.
How is the Overall Casino Environment & Atmosphere- 3/5
Based on our assessment of the casino during our two visits in 2024, the venue is a serene place to gamble. It has a Vegas-themed design, and punters might feel the thrill of being in Vegas as if they were there. Overall, the atmosphere is fantastic; it’s a place where you get to gamble in a professional and cozy environment.
Design experience
The casino features a great modern/cultural design that is both stunning and based on our opinion. Additionally, you seem to be in a Las Vegas casino while on the gambling floors. It features a wonderful, well-organized overall design with a variety of colours.
Are you allowed to take pictures in Les Croupiers Casino?
Yes, of course, you can take pictures and personal photos of yourself and the buildings with your phone or smart device. But you might not have permission to take photographs while gaming, which most casinos prohibit.
Location and surroundings
When at the restaurant above the casino’s gaming floor, you have a pleasant and beautiful view of the Cardiff stadium and its surroundings. It’s a neat and well-organised location, although less glamorous than Vegas or other grand casinos in the UK; you get to be in an exquisite environment.
Do you need a passport to attend Les Croupiers casino?
Although entry into the casino is free, you might need a passport to sign up for membership or prove you’re above 18. Although you don’t necessarily need a visa, you might need to submit another form of identification: a driver’s license or national identity card.
Events
Les Croupiers often hosts events over time for its members; at Sports Lounge, you can enjoy watching matches on a new 10 HD fully licensed multi-screen Sky TV Sports Lounge showing a vagarious on Sky Sports.
More so, the sports lounge is a popular destination for most Cardiff City fans and visiting fans, where they can game in a cordial, sporting atmosphere before and after the match. Enjoy complimentary refreshments at the gaming tables, including tea, coffee, and soft drinks.
What to Know About the House Rules (T&Cs) – 4/5
Unless it is a special event day, you must be a member to gain entry into the venue. It’s mandatory, so you need to sign up as per company policy. You must provide a valid photographic ID to gamble at levels over the AML and POCA requirements. Also, you should give the casino evidence of occupation and your source of funds.
Club rules: The casino changes its rules occasionally, and laws might vary. They can also revoke the club rules to regulate the Company’s internal affairs.
When is Les Croupiers casino open?
The casino’s usual opening hours are currently 2:00 PM – 05:00 PM all week.
Does Les Croupiers casino charge entry?
No, but you need to become a member to gain entry into the casino; membership registration is free. You can register to be a member when you visit the casino for the first time, and it takes less time to complete the registration.
Do you always need a reservation to play at Les Croupiers Casino?
You can only sometimes need a reservation to play at the casino, but should you need one, you can contact one of the casino staff or contact them online for a reservation. Casinos usually offer private gaming services for unique customers, and you need to book a reservation to enjoy such a benefit.
Is membership required at Les Croupier Casino?
To become a member, upon arrival at the casino, you should give the staff a suitable means of identification to process your membership application at no cost.
Dress code
The dress code at the casino is usually smart casual, meaning you can wear a jean and a shirt. But what’s not allowed is that you cannot wear a cap, oversized coats, and carry large handbags for security purposes.
Standout rules at Les Croupiers Casino
Drug policy: the venue has a “zero tolerance” drug policy. Suppose you’re found to have or to use any illicit drug. In that case, the casino security team will ask you to leave the premises immediately, report you to the police, and ban you from being at the casino. Likewise, anyone found asking for drugs or offering drugs will also be banned and reported to the police.
Checking Out Other Players’ Feedback – 3.8/5
We review players’ ratings online to get an insight into what being at the casino might be like; we check sites like Google reviews and Tripadvisor to determine whether the casino is reputable and an excellent place to play and feel entertained.
Les Croupiers Casino player reviews
Google – 3.8/5
The casino has a favourable rating on Google reviews, with many visitors praising the services and facilities. Players also said good things about the staffing.
Tripadvisor
On Tripadvisor, the casino doesn’t have extensive reviews, unlike Google Reviews.
Most common issues
Gamers have made complaints online on Google Reviews about the slot machines not working correctly and rude staff.
Who is the Company That Runs Les Croupiers Casino? – 5/5
Andrew Thompson is the owner of Les Croupiers Casino, which is regulated and licensed by the Gambling Commission of the UK. You can rest assured of a fair and transparent gaming experience while on the premises.
Who owns Les Croupiers Casino?
As stated before, Andrew Thompson owns the Les Croupiers Casino.
Other casinos by the same operator
Les Croupiers is the only venue owned by its parent company and owner.
Contact info
| Website | www.lescroupiers.co.uk/sports-lounge/ |
| Email address | [email protected] |
| Telephone number | +44 029 2038 2810 |
| Other | – |
Who Are Les Croupiers Casino’s Top Competitors?
This evaluation would not be complete without offering our readers some top competitors for Les Croupiers. Our specialists picked Betfair and Les Ambassadeurs to compare their strengths and weaknesses.
Les Croupiers Casino vs Betfair
Although both are established casinos in the UK, Les Croupiers stand out because they have excellent gambling facilities and an environment conducive enough for you to feel entertained.
We would go for Betfair
If you must place a wager online, Betfair is preferable to Les Croupiers. Although Betfair has land-based casinos, some players may prefer their superb online betting platform to a conventional casino.
Grosvenor Casino is another online casino with top land-based venues in London that we invite you to explore further with our reviews:
Les Croupiers vs Les Ambassadeurs
Based on our ratings, Les Croupiers is a better casino than Les Ambassadeurs; however, the latter is a smaller casino dedicated to high-rollers.
Les Ambassadeurs is the best alternative for high-rollers
If you want an exquisite alternative place to visit, Les Ambassadeurs is a great place to play. Bear in mind that this gaming club is invitation-only – check our full Les Ambassadeurs review for more info.
What sets Les Croupiers Casino apart from its competitors?
What sets the casino apart from its competitors is that it puts its customers first. Thus, we assert it’s a customer-centric casino; thus, players get their money’s worth when they game, relax, and have fun.
Pros and Cons of Visting Les Croupiers Casino
| Pros | Cons |
|---|---|
| It’s a friendly and luxurious venue suitable for those who appreciate the casino vibes | The casino does not offer complete hospitality services |
| They have state-of-the-art gaming facilities | |
| You can place small bets, as little as £0.1 |
Is Les Croupiers Casino Your Best Choice For Gambling?
Regardless of your gaming preferences, Les Croupiers Casino Cardiff has it all: the best table games and slots, high-quality food and drinks, free parking, and unmatched decor. Furthermore, you can play most of the games with small bets if you’re a low-roller or beginner bettor.
Moreover, the comfortable and secure environment offers a safe and relaxing atmosphere for the optimal live gaming experience.