Park Lane Casino London: Full Review

Updated: + 1
Park Lane Review

Park Lane Casino London is one of the grandest casinos in the UK, located in the heart of Mayfair. Read our insight based on the 3-hour visit we made recently!

Park Lane Casino London Ratings

Overall Rating 4.28/5
Slot Machines 5/5
Games 4.5/5
Staff & Service 5/5
Loyalty & Rewards 4/5
Atmosphere 3/5
House Rules 4/5
Player’s Feedback 3.8/5
Operator 5/5

Park Lane Rating and review

When assessing and rating Park Lane Casino, we consider what players say online, i.e. player reviews, games and features, offerings and rewards. We also compare to other London Casinos, focusing on the products and services offered.

How we inspected Park Lane Casino

  • Date of visit: 11/10/2023
  • Time of visit: 2PM-5PM
  • Initial bankroll: £100
  • What we played: Roulette
  • Final bankroll: £0
  • Next visit: 05/29/2024

What we looked at 

Based on a 5-star rating system, we thoroughly examined specific game features and the available games based on most user demands. Players typically select games from a sizable library and experiment with new games and their characteristics. Therefore we take such things into account while studying games.

What we found

Address 22 Park Ln, London W1K 7TY, UK
Open hours 2 PM to 6 AM
Membership Yes
Minimum age 21
ID checks Yes for non-members
Game types American Roulette, Blackjack, Baccarat, Three Card Poker, Punto Banco, and slots
Tables 10
Slot machines 20
Gaming terminals 20
Payment Cash, Card, Chips
Average betting range $20
Free drinks No
Restaurant Yes
Hotel No

2022 vs 2023 Park Lane Casino visits – what has changed?

Our team of experts first visited the Park Lane Casino in 2022 to complete a helpful analysis for our readers. Then, in November 2023, we have made another visit, and we were happily surprised to know that their services have further improved since last year. Not only were the staff even more involved into helping out players learn game rules, but they have also introduced Punto Banco tables, which have further enhanced our experience.

With this new addition, we have modified our casino games rating to a 4.5/5 from a 4/5, which increased the overall rating of Park Lane Casino from 4.2 to 4.28.

Slot Machines – 5/5

Park Lane also offers players Electronic Roulette and has 20 Slots machines; what’s nice is that all slot machines are linked to Major and Grand Progressive Jackpots. You get to gamble in an exclusive Gaming Terrace, which also has a private gaming salon for players who wish to enjoy a more exclusive and personal immersive gaming experience.

Slots we played at Park Lane Casino

Slot machine Payout rate Minimum bet Maximum bet
Jacks or Better 99.54% £0.20 £1000
Deuces Wild 98.91% £0.20 £1000
Aliens Slot 96.4% £0.20 £1000

How many slot machines does Park Lane Casino have?

Park Lane has over 20 slot machines; players can choose from to play in a comfy and luxurious environment.

Do the slot machines accept coins?

No, the slot machines do not accept coins. You can use cards, cash or card to pay and enjoy the games available.

Slot machine providers 

  • IGT
  • Novomatic

Local progressive jackpots

Park Lane Casino has 20 slot machines, all linked to Major and Grand Progressive Jackpots.  If you’re playing a device with a progressive jackpot, make sure you’re playing the maximum bet to be eligible to win the jackpot.

Casino Games – 4/5

We rated five game types, such as roulette, blackjack, poker and baccarat, based on factors: minimum and maximum bet. Park Lane has three private gaming rooms available for hire for players who enjoy personal gaming. Each room has its dining service. If you want to smoke while playing table games, the casino also has a gaming terrace.

Game types 

  • Roulette
  • Blackjack
  • Poker
  • Craps
  • Baccarat
  • Sic Bo
  • Punto Banco

Betting limits 

Game Minimum bet Maximum bet
Roulette £5 £2,000
Blackjack £5 £20,000
Baccarat £5 £100,000

Can anyone place high-limited bets, or do you need special VIP access? 

At Park Lane, anyone can place high-limit bets if they meet the requirements and have the money to place high-limit bets. You don’t need VIP access to place maximum, nor minimal bets.

Park Lane Casino poker tournaments

Based on our review, Park Lane rarely hosts poker tournaments. It focuses on giving its players a personalised gaming experience.

Compared to the limited and rare options for poker tournaments available at Park Lane, there are casinos like Manchester235 Casino or Crown London Aspinalls Casino,where players have access to regular poker tournaments. If you become a member, you will regularly be notified of upcoming tournaments, especially massive seasonal ones.

Staff & Service – 5/5

Based on our visit and online reviews, the casino has excellent staffing. Park Lane offers great hospitality service, which includes room service, as the casino also has a hotel, restaurant and entertainment centres where players can gamble, drink and smoke.

Food & Drinks

The venue offers its customers an exclusive menu for guests at the Park Lane Club Lounge. Executive Chef Roberto Bullio and his culinary experts prepare tempting casino and lounge menus in the lounge.

Patrons and guests can enjoy a wide selection of their favourite drinks: signature cocktails created by expert mixologists, the finest whiskies, cognacs and champagnes from around the world.

What’s more, is that players enjoy their food in elegant surroundings featuring the spectacular backdrop atmosphere of Park Lane.

The venue has an experienced bar and lounge team who takes pride in delivering impeccable and personal service for all customers.

How much should you tip at Park Lane Casino?

Tipping should be based on what you feel like tipping.

When at the lounge having a drink or a bite, you can tip the waiter/waitress and serve 1-10 per cent of what you spent on drinking on eating – this doesn’t mean you have to list that amount; it all boils down to what you feel like tipping.

Does Park Lane Casino offer free drinks? 

Although admission to the bar is free, the casino does not provide free beverages to its patrons. However, members are welcome to a complimentary drink.

Is there a buffet at Park Lane casino 

The casino solely provides a buffet service for a small portion of its patrons. The casino would advise making a reservation for a buffet service, nevertheless. Additionally, a buffet service is available as needed while renting a space.

Parking 

There is no charge for parking your car at the structure housing the casino. Therefore, visitors are not charged anything to park their vehicles.

Accommodation 

Park Lane Casino doesn’t offer hotel services, but many hotels are nearby if you need to hire or rent a room. Also, the Hilton Hotel is in the same building as the casino.

Do you tip room service at Parklane Casino?

Tipping for services offered should be based on personal preference and what you have to offer. It’s not mandatory. To that end, Parklane Casino doesn’t provide hotel services as stated before, so you aren’t tipped for room service at Parklane.

Are there smoking areas?

Yes, there are smoking locations at Park Lane; if you need to smoke, you may notify one of the staff members, who will lead you to a smoking spot. You should also know that it provides guests with individual gaming rooms where they may smoke while playing.

Security 

To monitor activity and automatically identify threats, the venue utilises surveillance systems that include cameras and CCTV with machine learning and artificial intelligence placed throughout the casino.

A qualified security staff, including security officers and guards, is present throughout the casino venue at Park Lane Casino to guarantee that everyone is secure.

Park Lane Casino supports responsible gaming by enticing patrons to participate in self-exclusion schemes. By doing this, they equip players with the tools they need to manage problem gambling.

Loyalty & Rewards – 4/5

The Met Card is Park Lane’s loyalty programme from Metropolitan Gaming that rewards you every time you game, eat, drink or at any of our UK casinos. The card consists of four types: Jack, Queen, King, and Ace; each card denotes each level of the loyalty scheme.

You can use your Metcard in all UK casinos owned by the parent company of Park Lane, Metropolitan Gaming. You earn Met Points to spend when you gamble, eat, and drink.

How does the Park Lane casino rewards program work?

Joining the reward program is free; Met Points you earn in a calendar year (1 January – 31 December) make up your personal Tier Points balance, determining your Tier Status. 100 Met Points = £1

To redeem your points, talk to the casino reception staff about it. You can discuss with them how to use your Met Points in the casino for gaming and ordering merchandise. To use your card to get free food and drinks, present your Metcard in the restaurant or to a staff of the bar team.

What you get 

  • You can use your Met Points for free to play any game.
  • You can use it to drink complimentary cocktails in the bars.
  • Eat a delicious meal in the restaurant.
  • Own a free designer gift from the casino’s branded merchandise catalogue.
  • Exclusive invitations to in-casino events.

How to register in the program

To become a member, talk to the staff about being a member, and they will assist you in applying for a Park Lane membership. Or better still, speak to the reception. But you should know that being a reward program member is entirely free. The more money you spend at the Park Lane, the more points you earn, increasing your level in the program.

Casino atmosphere – 3/5

The environment is tranquil and inviting, and it is housed in one of London’s most opulent structures. The casino’s interior design is contemporary, which means it is current. Overall, it’s a magnificent casino.

Design experience

The design is luxurious, bright and colourful; it’s as if you feel the thrill of being in Las Vegas.

Are you allowed to take pictures in Park Lane Casino?

Your smartphones and electronic devices with cameras are permitted in the venue. You can take personal pictures of yourself and the building in the casino. However, you should know that you cannot take images when gaming.

Location and surroundings

The location and surroundings are conducive; it’s a luxury casino with lots of excellent facilities, enabling a lovely gaming experience. Also, you enjoy many entertaining activities, including a bar and restaurant with a renowned chef.

Do you need a passport to attend Park Lane Casino?

You might need a passport to gain entry into the venue; if you look under 21 years of age, you need proof of identity, which can include access or any other form of identification to verify your age. However, to gain entry into the casino, you don’t need to provide any form of identification if you’re over 21; admission is free.

Events

For details on when the next live event or performance will be performed, sign up for the email newsletter and notification service. The casino typically conducts live events and concerts for its members.

House rules (T&Cs)- 4/5

We analysed the house rules regarding bonus wagering requirements, limits on bets, withdrawals and deposits, and if there are strict limits on using your smartphones and dressing style allowed. We accessed all these factors and decided its rules are fair; thus, it is highly rated.

When is Park Lane casino open?

All gamers are welcome in the casino every day of the week from 2 PM to 6 AM.

Does Park Lane Casino charge entry?

No, there is no admission fee to the casino. Nonetheless, it may demand you to present a legitimate ID.

Do you need a reservation to play games at Park Lane Casino?

You may only need a reservation on certain occasions. However, you could book a reservation if you wish to book one. The casino offers private gaming services, so you should book a reservation.

Is membership required at Park Lane Casino?

When you visit the casino, you may visit the front desk and inquire about joining to the employees there. Additionally, you may speak with them about joining. All in all, joining Park Lane Casino is free.

Dress code

Smart casual is the dress code; the casino doesn’t allow gamers to wear jackets, caps and large handbags because it provides optimum security. So they can see the faces of everyone and avoid cheating.

Standout rules at Park Lane Casino

One standout rule of the casino is that players can gamble privately on the terrace; only a few casinos offer this service to all gamers except VIP members. If you wish, you could bet secretly and feel entertained with drinks, food, and even smoke.

Players can partake in the self-exclusion scheme if they feel you need help with their gambling addiction. The system might require players to exclude themselves from games for six months.

As part of the due diligence requirement, the casino reserves the right to conduct checks and raise queries with patrons to comply with applicable legislation, laws and regulations.

Players feedback – 3.8/5

The ratings of players’ feedback are based on reviews from people who have visited and made reviews on Tripadvisor and Google Reviews.

Park Lane Casino player reviews

Google – 3.8/5

The casino has a fairly high review on Google reviews, which means it’s a grand casino. Many studies show that the casino has excellent staffing.

Tripadvisor – 4.5/5

Also, the casino has a good rating on Tripadvisor, and players have applauded it for its conducive environment and great staffing.

Most common issues 

The casino does not accept BRP cards as valid IDs. Otherwise, there has only been one complaint of a customer feeling uncomfortable towards the staff as they were perceived as intrusive.

Operator – 5/5

The parent company of Park Lane Casino is regulated and licensed by the Gambling Commission UK, which means games are fair and transparent. As it should be, all casinos that operate in the UK need to be licensed and regulated by the UKGC.

Who owns Park Lane Casino?

Games are fair and transparent since the parent business of Park Lane Casino is governed by and licenced by the UK Gambling Commission. The UKGC must licence all casinos that run in the UK.

Other casinos by the same operator

  • Empire Casino London
  • The Sportsman Casino London
  • Alea Casino Glasgow

Contact info 

Website https://www.parklaneclublondon.com/
Email address [email protected]
Telephone number +44 (0)20 3759 5050
Other

Top competitors of Park Lane Casino

  1. Genting Casino Fountain Park
  2. Grosvenor Casino the Rialto
  3. Maxims Club London
  4. Metropolitan Casino London

Park Lane Casino vs Genting Casino Fountain Park 

Both are great casinos offering the best gambling services in the industry.

Genting Casino is the best alternative

If you’re in the UK, visit Genting Casino Fountain Park; the latter has a vast library of slots and few limits on deposits/withdrawals.

Park Lane Casino vs Grosvenor Casino the Rialto 

Both casinos offer quality gambling services, but Park Park Lane is set in a famous, easily-accessible location.

The Rialto is the best alternative for online players

If you want a casino open 24/7, the best option is Grosvenor Casino the Rialto, as you wouldn’t have to worry about the time you get there or the time you have to leave.

Moreover, you can claim the Rialto online casino welcome bonus and play anytime you wish.

What sets Park Lane Casino apart from its competitors?

They offer exclusive gaming services in a luxurious environment, which many casinos don’t provide, which include:

  • Good selection of game providers
  • Friendly live dealer games are available
  • Games with nice progressive jackpots
  • Better customer service.

Pros and cons

Pros Cons
Park Lane offers customers exclusive and private gaming services even when they aren’t VIP members. No good how-to-play guide is given to new players. Players who haven’t gambled for the first time should be taught how to game effectively or given a guide to betting effectively.
They have an excellent and enticing reward and loyalty scheme, which players can use. You get designer clothing and items, free drinks, food and games when you join. What’s more, nice is: joining the program is free.

Is Park Lane Casino your best place to play?

Assume you want a pleasant and private gaming experience at one of London’s most opulent settings. Park Lane is the place to be in such a scenario. Furthermore, joining is time well spent if you wish to benefit from unique benefits. Finally, the casino has a helpful staff that is always available to ensure you have the best possible time there.