Why Can A Casino Refuse To Pay You And What To Do About It
Suppose you win a jackpot, but the casino doesn’t complete the payout. Find out why a gambling website may refuse your payout and find solutions.
- Why a gambling platform may decline your payout
- How to make sure you will get your money
- How to overcome casino payment refusal
- A summary of payment refusals
Why a gambling platform may decline your payout
There are two types of online casinos that may deny your payments: trustworthy and rogue websites.
Reasons why trustworthy online casinos may refuse payout requests
- You have breached the Bonus Terms and Conditions
- You have not met the wagering requirements
- You have ignored the cashout limits
- The KYC is not complete, or the information is incorrect
- You have created duplicate accounts
- You were underage when you played
- You cheated
- You self-excluded from a casino in the same group
- You have used someone else’s card or bank account to make deposits
- You have used VPN software
Trustworthy casinos are fair gambling platforms that are regulated by UKGC.
When it comes to such casinos, having your payout request declined can’t be a scam attempt, but the result of a misunderstanding that will eventually get solved.
You have breached the Bonus Terms and Conditions
This is the most common situation, as players rarely take the time to read casinos’ Conditions and Terms.
Betting more than the maximum bet allowed with bonus funds or picking a game forbidden for that promotion can have the casino refuse to pay you your winnings.
You have not met the wagering requirements
While there are also promotions free of any wagering requirements, most have them. You cannot cash out unless these are met.
Sometimes, players either forget about this or feel like they have been playing for a long time and automatically assume they must have completed the requirements long ago.
Cashing out without completing rollover rules will undeniably result in you being denied the withdrawal.
You have ignored the cashout limits
Most online casinos have minimum and maximum cashout limits. The transaction will not go through if your payment request falls below those limits.
The KYC is not complete, or the information is incorrect
UK Casinos require all their customers to perform KYC checks. This means they have to provide accurate personal information. Additionally, every operator has a certain withdrawal amount specified in their T&Cs.
If a player attempts to withdraw more funds than the biggest limit mentioned, additional checks may be performed to verify the identity of players.
Your payment may be refused if any of the documentation sent is not as requested, the information is not correct, or you have failed to send them on time.
You have created duplicate accounts
You are only allowed to open one account per casino. All other accounts you open are regarded as duplicate accounts.
When the operator learns about them, your payout requests are denied. Also, your prize money will most likely be confiscated, and duplicate/all accounts closed.
You were underage when you played
If you manage to create an account, play, and win while being underage, the casino will take little time to notice. Your withdrawal request will be denied, your winnings void and the account terminated.
If you use a website error or glitch in a game system to your advantage, software that calculates odds, or Roulette betting systems, the casino will consider it was cheating.
The Terms and Conditions clearly specify what constitutes cheating, and if you do not keep that in mind, your withdrawals will be denied.
You self-excluded from a casino in the same group
Many players decide to self-exclude, then, at some point, start gambling again. If you self-excluded from one casino and, without knowing, ended up signing up at a different casino in the same group, they will find that out when performing checks.
They will see you decided to stop gambling at some point and will make it impossible for you to cash out.
You have used someone else’s card or bank account to make deposits
Casinos are earnest about their players using their payment methods and will not accept any customer trying to use someone else’s bank account or credit/debit card.
Hence, your payment request will not go through if you have done this.
You have used VPN software
The use of VPN software has been a problem for online casinos for a long time now. This allows players in forbidden areas to access any casinos, which can cause safety issues.
Some new online casinos have systems that automatically detect such software. If you still manage to play and request a cashout before being caught, they can refuse to payout.
How to make sure you will get your money
- Only play at licenced casinos
- Always read the Terms and Conditions and Bonus Terms
- Complete the wagering requirements
- Use accurate data during the KYC
- Do not cheat or use VPNs
While gambling must be regarded solely as a leisure activity, being able to cash out your earnings is also an important part of playing online casino games.
This is why you must pay close attention when you choose a top online casino and be mindful of your actions on the platform.
Playing at licenced casinos
Licenced casinos are verified continuously for fairness and security. The more stringent the licensing authority is, and the more licences a casino has, the more trustworthy it is for players.
Look for the licence badge in the website’s footer, check the licence number, and if you can, choose platforms that have a licence from more than one authority;
Reading the Terms and Conditions and Bonus Terms
All players must read these, as they contain information on what the casino deems unacceptable.
In the terms, the casino company explains all the actions that may lead to your payments being refused or your account being suspended or deleted.
You can’t abide by the rules if you don’t know them, so make sure you always check them to see whether they seem reasonable to you.
Completing the wagering requirements of a promotion
Even when you play no deposit casino free spins or access minimum casino deposit site offers, most casino bonuses come together with wagering requirements, time limits, deposit requests and cash-out caps.
Read the Promotional Terms for each deal you claim, even if they come from the same casino..
Each bonus can have different rules and requirements, and breaching those may cause you to lose your earnings.
Using accurate information during the KYC verifications
Always provide the casino with accurate information and all the requested documents. This will allow you to make cashouts without any problems.
Staying away from VPNs and cheating attempts
Top online casinos have intelligent systems and ways to tell if a player has cheated, including mobile casinos. The operator looks at your playing patterns, transactions, and time spent playing. Thus, they gather all the data needed to be able to notice any cheating trials.
Cheating or using VPN software on websites that forbid it may seem tempting at first, but it will not be long until the casino closes your account.
Read reviews on the casinos before joining them to see what other players experiences regarding withdrawal attempts. However, make sure also to consider the casino’s response.
In several cases, players have encountered account–related issues that they were unaware of, which caused casinos to deny their payments.
How to overcome casino payment refusal
If you have had your casino payment denied, there are several things you can do.
Unfortunately, most of the advice provided by our team can only be applied on legit, trustworthy UK casinos. Playing on unlicensed rogue casino websites often results in losing all of your earnings.
Still, some casinos are well-known for consistently refusing to pay their customers, and, despite a considerable number of bad reviews, they still get to attract players who haven’t done a prior thorough research.
If you have been playing in unlicensed casinos, chances are no dispute can help you get your payout processed.
However, if your problem is with a reputed online casino with one or more licences, you have options that may help you get your money.
Contact customer support
Before anything else, try and resolve the matter internally. This means getting in touch with customer support and seeing the problem that prevents you from getting your earnings.
Make sure you have screenshots of the following:
- Your account balance
- Earnings history
- Transaction history
- Live chat history
- Emails with customer support
These will come in handy for your discussion with the customer support agent or if you want to take legal action against the casino.
Once you have all these, get in touch with an agent and ask them to explain why your withdrawal is denied.
If their reason is that you violated a specific rule, go to the Terms and Conditions and check for yourself if their statement is valid.
If they refuse to explain the problem adequately or they make excuses for the situation, it may be time to change the strategy.
Make online complaints
Being called out in public is not beneficial for any business, and casinos are known for trying to resolve public disputes with their customers before they go viral.
This shows other potential clients that they will help their users when facing a problem.
In order to make a complaint, you can find many famous gambling forums and write about your experience there.
Moreover, you can use social media and comment on their profiles.
Remember to be polite, tell your story, and ask for solutions.
Never rudely address the casino company. Such behaviour could discourage support assistants to feel motivated to solve your problem, which won’t be beneficial to you.
Get in touch with the UK Gambling Authority
Reach out to the UKGC for your problem.
Even though they may recommend you take the same steps we suggested above, being able to prove to the casino you reached out to the UKGC may make them realize you are determined to have your problem solved as soon as, so the company may prioritize your case..
The UKGC licence is challenging to obtain, and no casino wants theirs questioned or revoked, so it is relevant to get in contact with the authority.
Seek legal advice
If you’ve already made sure the casino you played at is a UKGC-licensed online casino and used all the methods above, legal advice is the only option left.
While it may seem tiresome to go such a long way for your casino earnings, you should consider taking this step as a matter of principle.
Remember that certain operators impose limits on earnings withdrawal. If the casino only allows you to cash out a part of the sum you earned during gameplay, a payout denied may be due to their internal policy.
When seeking legal advice, you must take into consideration the following aspects when looking for counsellors:
- Their fees
To obtain your earnings without having to impact all other aspects of your life negatively, make sure you choose an advisor that you can afford to pay.
- Their expertise
The advisor should ideally be experienced in this type of lawsuit
- Their reputation
If you can’t obtain a recommendation from a person you trust, at least consider looking them up online and asking around to see if they’re a good match for your needs.
A summary of payment refusals
Your withdrawals can be refused by casinos for different reasons. The most important thing gamblers can do is play only on licenced online casinos, practice fairness, and always remember to go through the Terms and Conditions of every website and bonus.
Reading casino reviews is also essential in order to get insight from other people’s experiences. Luckily, we have an entire collection of top online casinos that practice fairness and always respect payout commitments.